Stephen Baer

This dealer damaged my New QX50, tried to cover it up, wont fix it! Horrible! wont fix it! Horrible! More

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This is my 5th INFINITI, I have been a loyal customer since 2001. I have purchased my most recent QX50S from the Louisville, KY location less than a year ago. (This is my 4th vehicle from this location since 2001. I have purchased my most recent QX50S from the Louisville, KY location less than a year ago. (This is my 4th vehicle from this location & both of my parents drive INFINITIs) Since I have purchased this vehicle I have had several issues. First off the PERMAPLATE was applied incorrectly all over my leather interior leaving marks and ultimately did not protect the leather. I brought my car in to the dealer around the 60th day of having it to address my concern. They told me to call PERMAPLATE. It took MONTHS to try to get it fixed, where I was given the run around by the dealer & the manufacturer. The dealer attempted to fix the issue & made it worse in sone spots. My leather to this day has issues! My sunroof has been making noises. I have brought my car into service twice over the issue and I keep being told they don’t hear anything! They had to replace the interface on the vehicle a few months after I had it because someone had gotten some substance on it, I’m assuming it was from the PERMAPLATE issues. Most recently I brought my car in for an oil change and it was returned to me with a damaged molding on the trunk that someone tried to cover up, leaving a FINGER PRINT & MARKS IN THE PAINT. I brought my car in yesterday and they denied what they did & accused myself of doing it!!!! They have treated me with such disrespect I am beyond disgusted. The financial manager, KEITH was mocking me, making faces to his friend who he allowed to stand there while we were having a discussion about the issue!!! I have been a customer since 2001! I am OCD when it comes to my cars and keep them so well maintained! It has been noted at trade ins!!! I am to the point where I have to contact the Better Business Bureau, and possibly legal advice if this is not addressed. They do not care at all what they have put me through and what my vehicle has been through since I’ve purchased it it’s completely unacceptable for the amount of money I’ve paid for the car with it supposed to have been brand new. If someone could please contact me as soon as possible, I would greatly appreciate it before I have to take this any further. They are refusing to replace the part they damaged and accusing myself of damaging it, and fixing it myself? Or taking it somewhere else? That doesn’t even logically make sense. If it was damaged somewhere else and someone else fixed it and did a horrible job, as my vehicle looks now with the cover-up they attempted, I sure wouldn’t be at INFINITI. I would be at the location that did the horrible job on my car and I never would have paid for it and I never would have left!! BUT that IS NOT what happened!! Louisville INFINITI has had my vehicle four or five times and I have had loaners. My vehicle has ONLY been to the dealership in Louisville Kentucky. I am prepared to go as far as I need to go with this because I know it has nothing to do with me. I am BEYOND disgusted and BEYOND disappointed and do not trust that location whatsoever. I am to the point where I DO NOT even want to drive an Infiniti anymore.. I had test drove a Mercedes and almost bought one and decided to stay with INFINITI which now I am completely regretting. I cannot believe they would treat someone like this, who has been loyal to them for this long. More

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Very professional and customer service was excellent , I would recommend to friends and family for sure would recommend to friends and family for sure More

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This dealership is always excellent and effective in their sales and repair work. Very enjoyable to deal with. their sales and repair work. Very enjoyable to deal with. More

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Anna treats everyone if there family., what a great person! Thank you Anna your very special friend! Thanks person! Thank you Anna your very special friend! Thanks More

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the tune changed when i told them the battery was under warranty. To their advantage of course. I paid $165 for new battery in 2018, and with my pro rated warranty a new battery was $155. How does that wor warranty. To their advantage of course. I paid $165 for new battery in 2018, and with my pro rated warranty a new battery was $155. How does that work? More

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I have been a loyal Louisville Infiniti customer since my 1992 G-20 and am now on my 4th Infiniti. Everyone I deal with, and have dealt with, are the best! 1992 G-20 and am now on my 4th Infiniti. Everyone I deal with, and have dealt with, are the best! More

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Worked with Zack Murphy at INFINITI to purchase our 3rd QX80. He's genuine and very knowledgable about the brand. highly recommend! Has quick communication via text, email, or voice calls. These vehicles s QX80. He's genuine and very knowledgable about the brand. highly recommend! Has quick communication via text, email, or voice calls. These vehicles sell themselves and Zack does a great job of not pushing. He worked really hard to make our deal happen. Good job Zack. Steve Baer in service is also amazing. I'd say majority of people who keep buying INFINITI has a lot to do with their service department and how well run it is. Good Job Steve. There is very little turn around there and I've been a customer for over 8 years. It's been the exact same consultants in service, which says a lot. More

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The attention to details was great. They thoroughly diagnosed my car and gave me details to every repair. The work and the customer support were outstanding. I would definitely recommend them to my col diagnosed my car and gave me details to every repair. The work and the customer support were outstanding. I would definitely recommend them to my colleagues. More

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This dealer services ALL of my vehicles and I don’t even own an Infiniti. They also service friends and family vehicles of mine as well. They always treat you with kindness and respect and go above and beyo own an Infiniti. They also service friends and family vehicles of mine as well. They always treat you with kindness and respect and go above and beyond to make you feel like a friend or family member. Great place to have your vehicle(s) serviced More

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