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Stephen Augustine
504 Reviews
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504 Reviews of Stephen Augustine
April 05, 2018
World class service experience! From dropping off the GLS (my vehicle) to picking up the GLE (loaner); Rallye made my B-service truly a World Class experience!! It all started when I From dropping off the GLS (my vehicle) to picking up the GLE (loaner); Rallye made my B-service truly a World Class experience!! It all started when I called Brianna and made the appointment for the B-service with a service loaner. I used to service my vehicle at Helms Brother (since 2007), one thing I kept on telling them over and over was to have SUV as services loaners (Helms Brother uses C 300 or CLA 250 as their loaner) because I have the GL (now the GLS) and I need a big car! Throughout the last decade or so it was the same old dance, dropped off the car and asked for an SUV, only to be told that’s not an option. One day I stopped by Rallye on my way home (just to see if they were willing to give out SUV as service loaner.) Presto! The service advisor said yes sir, we offer full line of services as well as loaners - from GLE, GLC, GLA to the E400 coupe!! Needless to say I have been a loyal customer of Rallye ever since that day! Believe me when I tell you this - give Rallye Mercedez a call and experience the world class service for yourself! More
by AndyHuangRealtor
Verified Customer
April 05, 2018
Excellency it is I was greeting by Steven and he was the best service representative always provide honest and prompt service. I've had service by him seberal timea a I was greeting by Steven and he was the best service representative always provide honest and prompt service. I've had service by him seberal timea and noth times were satisfied. It does make me easier to visit the dealership in Roslyn. More
by MIKESUSHI318
April 04, 2018
Very satisfy As always, Mr. Augustine was very helpful and friendly and I will certainly go back.....the service was done promptly The place is also clean and inv As always, Mr. Augustine was very helpful and friendly and I will certainly go back.....the service was done promptly The place is also clean and inviting... More
by MAJOV
April 04, 2018
Always excellent service I have sent many Benz owners here. They have proven their ability time and again. I now purchase from this dealership as well due to the excellent s I have sent many Benz owners here. They have proven their ability time and again. I now purchase from this dealership as well due to the excellent service. More
by CNEMEYER
April 04, 2018
The best there is, and I mean exactly that Had my emergency flashers on all day, and get back to my dead car at 8:30 pm. I call Rallyee, and a half hour later truck arrives opens the doors Had my emergency flashers on all day, and get back to my dead car at 8:30 pm. I call Rallyee, and a half hour later truck arrives opens the doors, which I could not do, and starts the car. Service man was as pleasant as can be, told me to run car for at least half an hour Service call could not be better I have ben driving a Mercedes for at least twenty five years with a 100% satisfaction from purchase with Bob Bianchi to to sevice with srervice crew Best, Stewart Martin More
by KLAATUSTU
Other Employees Tagged: Robert Bianchi
April 03, 2018
check engine light on Was able to have this checked with 36 hours of my call - no problem getting a loaner, and very helpful service and information regarding the problem. Was able to have this checked with 36 hours of my call - no problem getting a loaner, and very helpful service and information regarding the problem. More
by AFUCHS0214
April 03, 2018
Service and inspection I had to change my appointment a few times and Rallye was very accommodating and made my scheduling very easy. Service and inspection was done promptl I had to change my appointment a few times and Rallye was very accommodating and made my scheduling very easy. Service and inspection was done promptly while waiting at the guest lounge enjoying drinking coffee and eating muffins. In no time everything was completed to my satisfaction. More
by RRIANOM
April 02, 2018
Great customer service. Great experience, friendly staff. The team was on time, paperwork little to non and car was returned clean and running like new. All individuals I ca Great experience, friendly staff. The team was on time, paperwork little to non and car was returned clean and running like new. All individuals I cane into contact with where efficient and professional. More
by Satisfied Owner
March 30, 2018
See Bob. Pick my car delivered. No hassle Easy to talk to. No long wait for car. Easy total experience. Bob is pleasant and knowledabe as is the person who explained the car. Stephen Paladino Easy to talk to. No long wait for car. Easy total experience. Bob is pleasant and knowledabe as is the person who explained the car. Stephen Paladino More
by DAVIDJOAN4250
Other Employees Tagged: Robert Bianchi, Stephen Paladino , Jeff Friedberg
March 27, 2018
Examplary service Over and over again the service and individual care is excellent. Stephen Augustine is one of the best advisors I have come across during my 24 years Over and over again the service and individual care is excellent. Stephen Augustine is one of the best advisors I have come across during my 24 years with MB dealerships. More
by KALPESHAMINMD
