Stephany Cloer

Went in for a routine oil change. They call me back to the desk to ask for approval for the recommended cabin filter change. I thought this was weird since I personally changed it They call me back to the desk to ask for approval for the recommended cabin filter change. I thought this was weird since I personally changed it out 2 weeks prior. I asked to see the filter and he pulled out a nasty filter. When I told him it had just been recently changed and asked what that filter was, he THEN told me that was what a dirty filter looked like and it was not my actual filter. I complained to customer service about the interaction and she indicated she would reach out to the GM. Edit- after posting this, the GM reached out to me and said he was never made aware of the situation. He investigated the situation and assured me he put measures in place to prevent this from happening again. After talking with Michael, I am comfortable continuing to give the dealership my business. I was impressed with his responsiveness and how he handled it once he was actually made aware of the situation. More

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My salesman Alex was without Pier both prior to during and after the sale. I highly recommend this dealership and Alex. and after the sale. I highly recommend this dealership and Alex. More

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