Stephanie Wolff

Bought a 2017 Dodge Journey. The next morning I found it had a severe oil leak. Took it back and informed the sales department. They said they would take care of the problem. It The next morning I found it had a severe oil leak. Took it back and informed the sales department. They said they would take care of the problem. It was a huge relief that Bellingham Ford stood behind their sale of a vehicle that wasn't completly repaired. They could have said "Not our problem" but they said they would take care of it. Service department was unable to inspect it that day and I was told to bring it back the following day. I took it to Rairdon Dodge, they inspected it that day and gave an estimatae of 2,000 to replace the oil cooler & parts. I gave that to Bellingham Ford The following day an inspection was done by Bellingham Ford service depart and they found the oil cooler needed to be replaced again. Service advisors showed a lack of concern addressing the issue. I had to call Cody to verify that the spark plugs that I requested specifically to be replaced while the intake manifold was removed in order to access the oil cooler; were going to be replaced while the engine was torn down and was told he just forgot to list it on the work order - good thing I called again...his reason for missing it..."he was busy checking other vehicles in". Also while replacing the oil cooler the sensors, a very inexpensive part, was not replaced...nor was it brought to me for discussion on the wisdom and cost savings of doing so while the engine was torn down. It would have taken seconds to bring this to my attention and I would 100% have said YES please replace them now and I will pay for the parts/labor for doing so. The transmission was leaking and the pan was taken off. A new gasket was installed but the trans. filter was not replaced (another inexpensive part). I specifically informed Cody that I would pay out of pocket for the replaced spark plugs and any other parts needed. I feel like I completely showed that I wanted anything and everything taken care of while the engine was torn down and that I was willing to cover the cost to have the job fully completed correctly. Again feeling an overall lack of concern, I asked to speak to service manager. Service manager, Jason Turell, was a pleasure to work with and assured me that everything I asked was taken care of without question at no cost. That assurance was appreciated, and my 'bad' for assuming the inexpensive parts would be replaced. I called Jason and left a voicemail specifically requesting the transmission filter be replaced along with the new gasket...just in case common sense wasn't considered part of the job...even though I said I would cover extra costs for the job to be completed correctly. I said that I didn't care how long it takes as long as the job was completed correctly. Now, in order to have the transmission filter replaced, I have to have the transmission pan removed again and a new gasket and the transmission fluid replaced just to replace an inexpensive filer that has 95k miles. A little thought beyond the task in front of them...a little communication with me to confirm additional work I would want completed....a little better listening to my specific requests and follow through on writing it on the work order...a little bit of "people smart" by reading me as a person and how intent I was on having the work fully completed now...when it simply made sense to go the extra step of replacing inexpensive parts....would have made this a better experience and not left such a bad taste in my mouth for dealing with Bellingham Ford's service department. The only saving grace was Jason Turell. At this time I had a second vechile a 2016 F-150 in for service with another service advisor and was in need of a shuttle ride to my office. It took several texts to Trevor, who never answered and two voicemails to service dept. to have the shuttle driver finally arrive 45 minutes later. The driver was very friendly and cheerful. It takes so little effort to provided extraordinary service. More

by ernestmartel Verified Customer Verified Customer

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Michelle, Stephanie, Camille and Jake made my car buying experience a dream! Honestly It was the easiest car buying experience I've ever had. Great prices. Great customer service. Great selection for cars. experience a dream! Honestly It was the easiest car buying experience I've ever had. Great prices. Great customer service. Great selection for cars. I LOVE my new car!!!! 🤩🤩🤩 thank you so much you guys! More

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Very nice, quick and friendly! Our toddler was running around and they were very graceful rather then annoyed (kept her calm as much as we could). Love the environment, especially Our toddler was running around and they were very graceful rather then annoyed (kept her calm as much as we could). Love the environment, especially their dog Addi! More

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