Stephanie Morales

I had a really disappointing experience at Glanzmann Subaru and would strongly caution others before going there for inspection or service. They failed my PA inspection on a 2023 Subaru Forester with Subaru and would strongly caution others before going there for inspection or service. They failed my PA inspection on a 2023 Subaru Forester with only 27,000 miles — not for anything remotely serious, but for extremely minor issues that felt more like an excuse to upsell than legitimate safety concerns. First, they failed the car over a tiny nick on a windshield wiper blade that was still fully functional, and then quoted $55 to replace it. That alone felt excessive, but it got worse. They also claimed my tires needed to be replaced immediately and quoted $445 for mounting and balancing two tires — all based on a very small cosmetic mark on the tread. The tires still have measurable tread (around 4/32”) and no structural damage or exposed cords. When I questioned it, they pointed to “state requirements,” which is misleading at best. PA inspection rules are clear about what actually constitutes a failure, and this didn’t meet that threshold. I wish I could upload a picture to show how miniscule the mark was, but it's in my google review. The overall impression I got was that they are actively looking for the smallest possible issue to fail your inspection so they can sell you overpriced repairs on the spot. I understand safety matters — but this felt like a business model, not a safety standard. I will not be returning, and I’d recommend others consider a more honest, independent shop for inspections. More

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I have to eat crow and apologize to Stephanie Morales and the Glanzman team. I accused someone in the service of stealing gift cards I left in my car. I was wrong. The cards were in a jacket I put away from the Glanzman team. I accused someone in the service of stealing gift cards I left in my car. I was wrong. The cards were in a jacket I put away from last winter. When I pulled the coat out because of the change in weather, I found it. I am deeply remorseful for blaming Glanzman and Stephanie's team for an error on my part. My apologies, and I will send a fruit basket as a small recompense for my mistake. More

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Stephanie Morales and Eric Wilson went above and beyond in addressing my concerns. Not only did they take the time to return my phone call promptly, but they also listened attentively and responded with ge in addressing my concerns. Not only did they take the time to return my phone call promptly, but they also listened attentively and responded with genuine understanding and care. Their open and honest communication, paired with their professionalism, made a stressful situation far more manageable. Their attitude toward customer service consistently exceeds my expectations every single visit, and this experience was no exception. I also want to recognize Amy for her outstanding support during check-in. She treated me as an individual, not just another appointment, and handled my concerns with both expediency and accuracy. Her attention to detail and welcoming demeanor set the tone for a positive experience from the moment I arrived. It’s moments like these that remind me why I’m truly happy to have purchased a Subaru. At Glanzmann Subaru, I feel treated fairly, valued, and respected as a customer. Your team’s dedication to service and integrity reinforces my confidence in both the brand and the people behind it. Thank you again for your continued excellence. More

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We have been with Glznzmann Subaru sine the mid 1990s. Although we now live in the Lehigh Valley with 2 local Subaru dealers- we drive to Glanzmann for service and to purchase new car. Although we now live in the Lehigh Valley with 2 local Subaru dealers- we drive to Glanzmann for service and to purchase new car. More

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Handled a post-service issue with oil change overfill and poor car performance promptly and most professionally. Acknowledged the mistake and resolved within four hours. poor car performance promptly and most professionally. Acknowledged the mistake and resolved within four hours. More

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My Crosstrek has been at your dealership 3 times in the last 60 days for the same problem. Most recently it was there for 2 weeks and I paid $408. I got it back yesterday morning and didn’t drive it until last 60 days for the same problem. Most recently it was there for 2 weeks and I paid $408. I got it back yesterday morning and didn’t drive it until this evening. I drove it for 27 minutes and parked my car and the same problem happened - the fuse blew. I called and you set me up with another appointment for May 1. I will not be spending any time for any diagnostic work since the $408 I just paid yesterday didn’t fix the issue. I’ve never had an issue with my Crosstrek and I feel like I am getting the run around on what they think the issue is. I am super frustrated! More

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Service is hit and miss with the excuse we are short staffed heard too often. Car is never ready when promised and received no communication from service advisor that my car wasn't going to be ready on staffed heard too often. Car is never ready when promised and received no communication from service advisor that my car wasn't going to be ready on time. Maybe Ysaac is new but he needs some training. Service manager could also try and be more pleasant. More

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The service is always totally professional and efficient. They have always done right by me as a customer and have rewarded my loyalty on several occasions. I will never take my car anywhere else for service They have always done right by me as a customer and have rewarded my loyalty on several occasions. I will never take my car anywhere else for service. My only regret is that I didn’t purchase my Subaru from them in the first place. Karen and Brian have both been great reps. Can’t recommend them highly enough and the new facility is absolutely beautiful. More

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I was leaving from work on Good Friday and noticed that my tire air pressure gauge was lit up on my dashboard. I drove directly to Glanzmann's and arrived at 2:45 pm . The service was phenomenal and I my tire air pressure gauge was lit up on my dashboard. I drove directly to Glanzmann's and arrived at 2:45 pm . The service was phenomenal and I was on my way home at 4:30 pm with a new tire. Where can anyone get such excellent care on a Friday afternoon preceding a holiday weekend ? Thank you everyone for being so kind and efficient . More

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I arrived for an oil change at 7:30 am. The service was wonderful and quick. The service was wonderful and quick. More

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