Stephanie Knight

new lease experience Both the salesman and his manager were very friendly and accommodating thru the entire process. This lease was much shorter in time spent by me. The w Both the salesman and his manager were very friendly and accommodating thru the entire process. This lease was much shorter in time spent by me. The whole process of looking, evaluating, buying and doing the paperwork was much more pleasant than previous encounters. More

Report | Print

Fun fun time buying a car again. Dealt with Doug Wolford - As a single woman, he treated me with respect and answered all questions that I had with a smile, and he made me fee at ease Dealt with Doug Wolford - As a single woman, he treated me with respect and answered all questions that I had with a smile, and he made me fee at ease. More

Report | Print

Very Unethical Very deceitful with their pricing. I received a $500 mail in rebate offer from an auto show. Oxmoor filled out the rebate paperwork for me and advis Very deceitful with their pricing. I received a $500 mail in rebate offer from an auto show. Oxmoor filled out the rebate paperwork for me and advised to have it mailed to the Cincinnati regional office prior to the end of February to receive the rebate. When I never received the rebate, Cincinnati regional office and Oxmoor advised the rebate was taken off of the price at final sale. Oxmoor presented some papers (one that was actually doctored up) showing where a rebate was taken off the final price. Funny thing is, the papers do not have my signature on them. I spoke the the customer relations manager and she provided no help. She even laughed at one point, stating, "Well, they are supposed to make a sale" when I pointed out how deceitful the sales person was...then stepped it back when I called her on it. The GM and GSM refused to meet (obviously they can care less about customer service). In the end, they refused to acknowledge the unethical behavior of their staff. Oxmoor informed me that the crooked sales person has never even been questioned about his dishonesty and falsification of some of the sales documents. More

Report | Print

Drove all the way from Chicago, Oxmoor was worth the trip! We drove from the suburbs of Chicago to Louisville to purchase a new Toyota 4Runner from Oxmoor. The manager on Saturday September 5, 2015 had us spea We drove from the suburbs of Chicago to Louisville to purchase a new Toyota 4Runner from Oxmoor. The manager on Saturday September 5, 2015 had us speak with with the General Manager, Evan Harn. Evan spoke with us over the phone before we made the trip to confirm the vehicle we wanted was in stock and to answer any questions we had. Evan offered to begin the paperwork and get the vehicle ready, so we didn't spend time waiting at the dealership unnecessarily. We arrived at Oxmoor early the following day, an hour before they opened. An Oxmoor Salesperson, Klaus, arrived early for work and invited us inside without even knowing that we had just drove 6 hours to purchase a car. Klaus made us comfortable while we waited for Matt Storm (General Manager) to arrive. Once Klaus realized that we had already began the process to purchase a specific vehicle, he jumped in to help move things along. The car was all ready for us when we arrived (cleaned and full tank of gas) just as Evan promised. Everyone we interacted with was professional and friendly. My husband and I have purchased new vehicles in the past, but this was absolutely the best overall experience! For vehicle financing, Oxmoor helped us secure a loan at a competitive rate. Regardless of your situation, if you need a vehicle, give Oxmoor a chance to help put you in the right car for the right price! The last person we interacted with was Holly. Holly did a great job getting our phones synced up and making us comfortable for the long trip home. THANK YOU OXMOOR FOR GREAT CUSTOMER SERVICE! More

Report | Print

Great Buying/Leasing Experience Thanks to Matt Storm (General Sales Manager), Marc Reed (Finance Manager), Jesse Lancaster (Sales), Michael Sheets (Sales), Stephanie Knight (Customer Thanks to Matt Storm (General Sales Manager), Marc Reed (Finance Manager), Jesse Lancaster (Sales), Michael Sheets (Sales), Stephanie Knight (Customer Relations Manager and Steve Coffey (Service Manager). I loved the experience at Oxmoor Toyota so much I drove off with two (2) vehicles Thanksgiving week. My wife got a 2015 Toyota Corolla S Plus and my son got a 2004 Honda Accord LX. I understand that buying or leasing a car can be stressful, but these professionals made my experience better than expected. I have previous experience with Steve Coffey for handling service on my 2010 Toyota Prius and 2004 Pontiac Vibe (Matrix). He has always been honest and straight forward with the facts on those vehicles. I'm looking forward to continuing that relationship with our new Corolla. If you are looking for a new or used vehicle please contact one of these folks at Oxmoor Toyota and I can honestly say you will have a great car buying/leasing experience. More

Report | Print

Upon arriving at the Dealership, I was greeted by a staff ready to help me with my new car purchase. They were not overly aggressive at all. I had a great sales man, Lakin Hutton, he answered all my question ready to help me with my new car purchase. They were not overly aggressive at all. I had a great sales man, Lakin Hutton, he answered all my question, and when asked what I was looking for he pointed me in the direction of the Rav4. I test drove 2 a late model as well as a new 2013, I was taken by the new style and comfort of the 2013 as well as, the options. Lakin explained every detail of the car along with the up keep provided by the dealership, and warranty. I feel I made the right choice for me, and my family as well as the decision to deal with a dealership that was very fair, hard working, and above all took care of all my automotive needs. Thanks to everyone at Oxmoor Toyota, I will send all my friends and family to them who are looking to purchase a new, or used car. More

Report | Print