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Steffy Hernandez

Overview Reviews (149)

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Steffy Hernandez

Steffy Hernandez | Page 13

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.3

149 Reviews

4.3

149 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (149)

Dealership Experience

5 yrs, 6 mos

Industry Experience

3 yrs, 10 mos

149 Reviews of Steffy Hernandez

Write a Review

January 07, 2024

Dealership Rating

Employee Rating

Long wait time but still satisfied with the service totally satisfied with the service that day totally satisfied with the service that day More

by cs6016

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Delcid, Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzGabriel zzCruz, zzPaul zzHewitt, zzBilly zzWilliams

Jan 08, 2024 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience. We will be working on futher reducing wait time.

January 06, 2024

Dealership Rating

Employee Rating

Clean helpful and not pushy! Thank you for taking care of me. I liked the communication. Thank you for taking care of me. I liked the communication. More

by hyde915

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

Jan 08, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 25, 2023

Dealership Rating

Employee Rating

Kaleb was very thorough in his explanation of recommended services for our tucson. He did not make us feel like we were being "up-sold". Very professional and courteous. services for our tucson. He did not make us feel like we were being "up-sold". Very professional and courteous. More

by jbeers

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nick Hernandez , zzKaleb zzChadwell, zzSterling zzWhitely

Dec 26, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 22, 2023

Dealership Rating

Employee Rating

Simply the best! Consummate professional. Great service. Good. Good Good Good Good Good Good Good Consummate professional. Great service. Good. Good Good Good Good Good Good Good More

by LOFARO.JOHN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

Dec 22, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 20, 2023

Dealership Rating

Employee Rating

very good service-everything perfect , all people working very friendly STEFFY HERNANDEZ VERY GOOD WORKER very friendly STEFFY HERNANDEZ VERY GOOD WORKER More

by TRANYEN74

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Dec 21, 2023 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 07, 2023

Dealership Rating

Employee Rating

The new dealership is nice. Waiting area is comfortable and the ease of pulling into the service is much better Waiting area is comfortable and the ease of pulling into the service is much better More

by breia.may

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Madison Hartung

Dec 08, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. Yes, we are quite proud of our new facility. We are honored that you chose Big Star Hyundai!

November 24, 2023

Dealership Rating

Employee Rating

Steffy took very good care of us and followed up with us in a timely manner. The technician sent videos explaining every step of the process. in a timely manner. The technician sent videos explaining every step of the process. More

by OS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Nov 28, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 19, 2023

Dealership Rating

Employee Rating

Excellent customer service. Wonderful facility. We had a recall any handled it quickly and professionally. Wonderful facility. We had a recall any handled it quickly and professionally. More

by CAROLYN HAAG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

Nov 20, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

November 18, 2023

Dealership Rating

Employee Rating

Had excuses 3 different times I went to pick up my car and I was not happy and I was not happy More

by SPARKYJC71

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

Nov 21, 2023 -

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us. Please reach out to me directly with your best contact information so that I may gather more details and address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com.

November 13, 2023

Dealership Rating

Employee Rating

great snack, clean place, little bit of slow service in terms of service on car terms of service on car More

by claudialeija4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzEric zzLopez, zzBilly zzWilliams

Nov 13, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.