Steffy Hernandez
Steffy Hernandez at Big Star Hyundai
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Steffy Hernandez

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.6
115 Reviews

Dealership Experience

3 yrs, 7 mos

Industry Experience

1 yr, 11 mos

4.6

115 Reviews

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115 Reviews of Steffy Hernandez

December 21, 2024

Dealership Rating
Employee Rating

Great dealership. The service advisors are really friendly. Will continue to use this dealership in the future. More

by B269589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa

December 21, 2024

Dealership Rating
Employee Rating

Great dealership. The service advisors are really friendly. Will continue to use this dealership in the future. More

by B269589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa

December 19, 2024

Dealership Rating
Employee Rating

Always very helpful. Takes care of. All my concerns quickly. Makes the service process easy. More

by Reedsherrykay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Juan Vasquez

Dec 19, 2024

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 19, 2024

Dealership Rating
Employee Rating

Do not send me anymore surveys. You will not get a good review. I will never deal with big star Hyundai again EVER! More

by LILLIAN.MELGHEM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Durran Starks , Moe is a 5 star salesman! Good person great customer service

Dec 19, 2024

Big Star Hyundai responded

Thank you for your business and review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

December 16, 2024

Dealership Rating
Employee Rating

The service department is stretched too thin. On one scheduled appointment, I was asked to leave my car but was not given a loaner or a rental. I was not given a loaner when I returned for a seco More

by pamatta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 16, 2024

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at crussell@bigstarhyundai.com. Chris Russell, General Sales Manager.

December 14, 2024

Dealership Rating
Employee Rating

Great dealership. The service advisors are really friendly. Will continue to use this dealership in the future. More

by B269589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa

Dec 16, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 11, 2024

Dealership Rating
Employee Rating

Good good good good good good good but this fifteen word minimum is stupid and annoying More

by LOFARO.JOHN
Recommend Dealer
Yes
Dec 11, 2024

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. The word requirement is imposed by the review aggregator to mitigate fraudulent reviews. Thank you for your business.

December 10, 2024

Dealership Rating
Employee Rating

Great dealership. The service advisors are really friendly. Will continue to use this dealership in the future. More

by B269589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa

Dec 11, 2024

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 09, 2024

Dealership Rating
Employee Rating

Great dealership. The service advisors are really friendly. Will continue to use this dealership in the future. More

by B269589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa

Dec 09, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 07, 2024

Dealership Rating
Employee Rating

Excellent service and fast attention My car is good know Thank you for the service More

by Cuzcollc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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