Stefan Sackett
Stefan Sackett at Suburban Ford of Waterford
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Stefan Sackett

Business Manager

Suburban Ford of Waterford

6975 Highland Rd
Waterford, MI 48327

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3.3
21 Reviews

Hello, My name is Stefan and I am one of the Business Managers here at Ford of Waterford. I have been in Finance for about 6 months and have been with the Suburban Collection for over 3 years. We look forward to earning your business here at Ford of Waterford and making the finance process as easy as ever! We have 30 different lenders so we always can get you the most competitive rate so no need to spend time anywhere else looking for financing. Have credit questions, email me personally at ssackett@suburbancollection.com and I can walk you through the approval process. Here is our secured link to our credit app on the website. https://www.ford.com/finance/dc-apply#/?SourceOfData=DCF&dealerId=04229 Thank you!

Dealership Experience

5 yrs

Industry Experience

8 yrs

Specialties & Trainings

Finance

3.3

21 Reviews

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21 Reviews of Stefan Sackett

January 10, 2025

Dealership Rating
Employee Rating

Crooks! Overcharged $4k on extended warranty and now will not help or respond with cancellation. BEWARE of this dealership. Robbery! More

by kristyksk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

November 02, 2024

Dealership Rating
Employee Rating

Sold me a car that overheated at some point before I drove. Blew a head gasket less than year having it and let me take it home with a bad wheel barring that was messed up before they sold the car to me More

by Sirhustlealot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 06, 2024

Suburban Ford of Waterford responded

Thank you for taking the time to leave us a review. It's concerning to hear about the issues you've faced with your vehicle. We strive for transparency and quality in our sales, so this feedback is troubling. If you could please reach out to me at the e-mail address below with your name and contact information, I'd like to address these concerns directly and see how we can assist you further. Thank you, Liam Tuohy - Used Vehicle Manager - liamtuohy@suburbancollection.com

March 27, 2024

Dealership Rating
Employee Rating

3-23-24: We purchased a used car. We were told by business mgr..the ext. warranty would be $17 a month.. when we printed our paperwork at home, cost was $4,000! Totally Mislead!! No More

by Diug
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Lou Stoll

Apr 01, 2024

Suburban Ford of Waterford responded

Thank you for taking the time to leave us a review. We strive for transparency in all our transactions, so I'd like to apologize for the confusion here and for any inconvenience this has caused you. I'd appreciate the opportunity to discuss this further with you. Please reach out at your convenience. Thank you, Liam Tuohy - Used Vehicle Manager - liamtuohy@suburbancollection.com

November 17, 2023

Dealership Rating
Employee Rating

Everyone in the dealership is so personable and dedicated to making buying a car a good experience. The sales agents are friendly and keep everything real. The finance department are professional and can han More

by eyeballroads
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melissa Young

Nov 19, 2023

Suburban Ford of Waterford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 03, 2023

Dealership Rating
Employee Rating

Melissa was our sales person and she went above and beyond on everything! Pam was excellent with all her help. Stephan and Zach also went above and beyond for everything! I’ve delivered to hundreds of More

by Keithwheeler1126
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zach Lukebill , Pam Rodriguez, Melissa young

Oct 05, 2023

Suburban Ford of Waterford responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thank you again for the great review!

October 03, 2023

Dealership Rating
Employee Rating

Stefan was pushy during the purchase of our vehicle for extended warranties and is impossible to work with to get them cancelled. It's been 3 months since our initial outreach and he will not return calls More

by Chrisbaringhaus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Marchetti

Oct 05, 2023

Suburban Ford of Waterford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Suburban Ford of Waterford, we value our customers and we look forward to seeing you on your next visit. Take care!

September 17, 2023

Dealership Rating
Employee Rating

Louie Stoll went above and beyond to find the perfect vehicle for my daughter not only one that she could afford but one that was in great condition. Very pleased with the whole process. More

by SHARRGARZA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lou Stoll

Sep 19, 2023

Suburban Ford of Waterford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

Sep 19, 2023

Suburban Ford of Waterford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Suburban Ford of Waterford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 01, 2023

Dealership Rating
Employee Rating

I know how they built a brand new dealership: scamming people with the extras, how ridiculous! More

by jan.nihal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Joe Mellinger

Aug 03, 2023

Suburban Ford of Waterford responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 674-4781 to discuss this further.

Aug 03, 2023

Suburban Ford of Waterford responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 674-4781 to discuss this further.

April 29, 2023

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Employee Rating

Everything was handled in a friendly, prompt, and professional manner. It was much easier than I expected. More

by drh70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Trevor Wortman

May 02, 2023

Suburban Ford of Waterford responded

Hi, we're pleased to hear everything was completed to your satisfaction! Safe travels!

May 02, 2023

drh70 responded

You are welcome!

May 02, 2023

drh70 responded

You guys know your stuff

April 02, 2023

Dealership Rating
Employee Rating

I went to Suburban Ford of Waterford because of a vehicle they had on the lot that I really wanted, so talked to Ed and he advised me that it not yet ready for showing, a couple of days later he called me ba More

by JMac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ed Rogin

Apr 06, 2023

Suburban Ford of Waterford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

1

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