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Stan Wilhite
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121 Reviews
121 Reviews
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121 Reviews of Stan Wilhite
Verified Customer
November 09, 2024
Did not have a very good experience with this trip to the service dept. to have brakes checked. I requested to see brakes when wheels were off. Stan took me back, mechanic showed me what was wrong with front service dept. to have brakes checked. I requested to see brakes when wheels were off. Stan took me back, mechanic showed me what was wrong with front brakes then said back breaks were good. stan heard his words. I okayed replacing the front brakes and also purchased four new tires. When that all was completed, the mechanics sent Stan back to me to tell me when he test drove the Jeep he heard noises and vehicle shuddered. Asked did I ever hear noises from the back brakes. I said no then asked do I want to replace the rear brakes. It made me suspicious they were just trying to add onto my bill. My husband worked for Chrysler for 36 years and I’ve always been a loyal customer. i’m a single senior citizen and thought they were trying to take advantage of me. I was very unhappy with the way it was handled. Stan was caught in the middle and I told him no do not replace the rear brakes. I have driven the car since I picked it up and I hear no noises on the back wheels. I was not very happy with this transaction. More
by ELVIRABEVERMAN
November 05, 2024
The Jeep was kept one day longer than anticipated. Not a big deal. Communication was comically poor. Was texted it was ready and handed back a part (gear shift knob) and told he couldn’t find a techni Not a big deal. Communication was comically poor. Was texted it was ready and handed back a part (gear shift knob) and told he couldn’t find a technician to put it on. Utter incompetence or laziness. More
by Tnauser
November 05, 2024
Lack of communication and twice failing to have my vehicle done when promised. There was little to no communication about the changes in completion date until I called the days of promised delivery. vehicle done when promised. There was little to no communication about the changes in completion date until I called the days of promised delivery. More
by ANDREWJAYHAWKS
November 03, 2024
No communication. I was given miss information from representative. And did not fix the problem. I was given miss information from representative. And did not fix the problem. More
by johnfr1554
Other Employees Tagged: Chris Sebelski, Kendrick Lintecum, Jesse Venzor, Lucas Kay, Tanner Walker, Shawn Dearing
November 01, 2024
Good people…. They supposed gonna change my diesel pressure pump in the recall. I have around two weeks waiting for this work. Hopefully by the next week it’s They supposed gonna change my diesel pressure pump in the recall. I have around two weeks waiting for this work. Hopefully by the next week it’s gonna be done More
by gustavoquevedo418
Other Employees Tagged: Chris Sebelski, Kendrick Lintecum, Jesse Venzor, Lucas Kay, Tanner Walker, Shawn Dearing
October 31, 2024
Beautiful facility, bright, clean, comfortable, with courteous employees. Perfect, except the refreshment area is limited to coffee and water. Missed the complementary snacks, baked goods, nuts, and sof courteous employees. Perfect, except the refreshment area is limited to coffee and water. Missed the complementary snacks, baked goods, nuts, and soft drinks that we’ve enjoyed at other dealerships. More
by ronaldlembry
October 27, 2024
They need to get the people who quote prices for service on the phone to quote the same price that's actually going to be charged AND make sure you read anything before you sign it.🙃 on the phone to quote the same price that's actually going to be charged AND make sure you read anything before you sign it.🙃 More
by rwelker0
Other Employees Tagged: Chris Sebelski, Kendrick Lintecum, Jesse Venzor, Lucas Kay, Tanner Walker, Shawn Dearing
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