Stan Otoo-Genesis | Page 9

Stan is the Man Came into the dealership not expecting much, then i met Stan and he went above and beyond when it came to suiting my needs, I gave him tough requireme Came into the dealership not expecting much, then i met Stan and he went above and beyond when it came to suiting my needs, I gave him tough requirements and a tight budget but Stan came through at the end of the day, Stan is very knowledgeable and will explain any questions you have, I could not ask for a better salesman, if anyone is looking for a new car stop in and see Stan he will help you out and make car buying seem easier than ever before. More

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5 stars to sales (Stan Otoo-Genesis) 3 stars to Finance dept The positives: Stan Otoo-Genesis, I've worked with him twice now, he sold me my 2015 Veloster Turbo, which I traded in just recently for a 2019 Kona U The positives: Stan Otoo-Genesis, I've worked with him twice now, he sold me my 2015 Veloster Turbo, which I traded in just recently for a 2019 Kona Ultimate, both purchases handled by Stan. I feel like he is genuinely trying to get me a fair price and not up sell me on things, can't say the same for Finance (will get to that below in the negatives). During the 4 year span he always recognized me whenever I was in for service, which is nice, considering in 4 years he has probably seen hundreds or thousands of faces in and out. Btw Stan has a ton of employee awards on his desk, clearly he sells a lot of cars. The negatives; they charge in my opinion way too high of a doc processing fee (the cost to prepare the paperwork), MA doesn't cap this fee this by law, but the median documentation fee cost in 2018 was $395 in MA, you can find this info online, they charged me $459, do I think almost $500 worth of paperwork was needed to be prepared during the entire purchasing process? No, I don't think so, total mark up there. If I had known I would have negotiated further to have this fee offset in the purchase price but I didn't catch this until after the purchase, equally my fault for not combing through the paper work line item to line item. Another thing I don't like, and I don't know if this is something encouraged by management or finance, but they really push you to purchase a la carte extras for your vehicle (warranties, gap insurance, etc), not by the salesmen, no this is pushed on you by finance when you've agreed to make a purchase (same happened to me when I bought the Veloster in 2015). These extras must be high margin for them. For example they try to push a Simonix protective coating on you, it is even mislabeled as "Standard" on the ipad menu they display all these extras on, it is not "Standard" you have to pay extra for it, it adds to your total monthly payments. This is misleading, and they will not let you know you can opt-out of these extras unless you directly ask them. If you are like most people and are just interested in the car, nothing more, I suggest you tell them to skip this and get right to discussing the line items of the purchase. I also think they direct you to a preferred lender, you can take a guess why, because the APR I got is pretty high almost 5%, I know I can get closer to 3% when I refinance, something I will be doing ASAP. More

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New Kona Just bought a new Kona from Herb Chamber Hyundai of Auburn. Stan Otoo-Genesis was the best . The most professional, and was a pleasure to work with. H Just bought a new Kona from Herb Chamber Hyundai of Auburn. Stan Otoo-Genesis was the best . The most professional, and was a pleasure to work with. He got me the exact car I wanted, in the color I wanted, and with the features I wanted. I had been leasing a Nissan from another dealership and Stan took care of everything regarding the lease and turning in the car for me, i just had to show up and sign the paperwork. I would recommend Stan and Herb Chambers auburn to everyone looking for a new car. I could not of had a better experience. More

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Car buying with Stan the man This was the best car buying experience I’ve ever had. Stan was very helpful with finding the car I wanted and with helping me through the money situa This was the best car buying experience I’ve ever had. Stan was very helpful with finding the car I wanted and with helping me through the money situation. I would recommend anyone to come to this dealership and speak with Stan the next time you want to buy a car. More

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Not the most helpful General Manager I reticently had the displeasure of buying a car from Her Chambers Hyundai of Auburn. I had some issues after the sale and it took almost 4 weeks to r I reticently had the displeasure of buying a car from Her Chambers Hyundai of Auburn. I had some issues after the sale and it took almost 4 weeks to resolve. The sales man, sales manager and general manager all made me felt like they couldn't be bothered to help me resolve the issue. It wasn't until I contacted Herb Chambers home office and Hyundai corporate office that the matter got resolved. It was a very frustrating 4 weeks and all they offered me for my trouble was a free oil change. Really? I will never do business with any of the Heb Chambers dealerships again. Oh and the finance manager lied to me telling me that I had to keep my loan with Hyundai finance for at least 3 months or they would charge me back for the rebates I received. According to Hyundai finance this was not true. The dealership lied about this so they would get a kickback on the astronomical high interest rate they made me take as a loan on this car. More

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Disgusted with the financial services They messed up my finance payment over 10 grand and had me pay off their mistake after ive been driving the car i purchased for 3 weeks. Something doe They messed up my finance payment over 10 grand and had me pay off their mistake after ive been driving the car i purchased for 3 weeks. Something doesn't seem right here. More

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Great salesman Bought 3 vehicle's from your dealership with the help of your salesman Stan Otoo -Genesis which would bring the total of vehicles bought since the ear Bought 3 vehicle's from your dealership with the help of your salesman Stan Otoo -Genesis which would bring the total of vehicles bought since the early 2000's. 5 cars from your Auburn Hyundia dealership Keep up the great work you people are doing More

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Terrible Cars Both vehicles I bought from these people had expensive issues. The cars were improperly cleaned after taking forever to get financing. Then, the finan Both vehicles I bought from these people had expensive issues. The cars were improperly cleaned after taking forever to get financing. Then, the financial institution they use turned out to have class actions on them for loan shark techniques. Beware of ANY Herb Chambers dealerships. More

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Stan is the best. 5 Hyundai we have bought from him. Sold us his first. Just seen him dfiving threw and Hubbie bought a SantaFe. 7 years after my 4th. Was ment to be. 5 Hyundai we have bought from him. Sold us his first. Just seen him dfiving threw and Hubbie bought a SantaFe. 7 years after my 4th. Was ment to be. Thanks Stan. More

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Excellence Stan is absoluty an asset to Herb Chambers. He is very attentive to your needs and explains all the details of your vehicle. Great personality and enj Stan is absoluty an asset to Herb Chambers. He is very attentive to your needs and explains all the details of your vehicle. Great personality and enjoyable to deal with. More

by frankpconti Verified Customer Verified Customer

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