Check out Stan Moore's reviews on DealerRater

March 10, 2023

Dealership Rating

Employee Rating

Started good but when I guestioned why the vehicle had a biohazard listing they did not know about it and wanted to know where I saw that. After telling them they stopped returning my calls and text. I ende biohazard listing they did not know about it and wanted to know where I saw that. After telling them they stopped returning my calls and text. I ended up calling back a day later and asking for a different sales person. I requested a price on the vehicle which they said they would check with the Mgr. Later that day got a text from original salesman saying price was as listed on web. Don't think they wanted to deal with me anymore because of what I knew. More

by furb

Sales Price Transparency

Purchase Time

Recommend Dealer

No

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Mar 16, 2023 -

Bob Rohrman's Indy Hyundai responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Mar 16, 2023 -

furb responded

I just was hoping to get more info regarding a possible cash purchase but responses after the initial question took hours to get and was very, very brief. Called and left a phone message with no response then sent a text with no response. The next day waited several hours still nothing, so I called and just asked for a salesperson. They answered right away and said they would check the price with the Mgr. Later was contacted by original salesman who just sent the web listed price stating that was the price. No discussion, no nothing. I would have been alright with your decision but it should not have taken almost 2 full days and me doing all the contacting to get it. I purchased a vehicle from another dealer who appeared to be more interested in doing business with me.

Mar 16, 2023 -

Bob Rohrman's Indy Hyundai responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 23, 2023

Dealership Rating

Employee Rating

Stan was great! He stayed late on a Saturday to help get me into a newer car that fit my family’s needs. He was friendly and went above and beyond to work with my sc He stayed late on a Saturday to help get me into a newer car that fit my family’s needs. He was friendly and went above and beyond to work with my schedule. Best car buying experience I’ve had. More

by MARTINAALLEN82

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Feb 23, 2023 -

Bob Rohrman's Indy Hyundai responded

Thank you. We are very happy to hear that Stan provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 18, 2023

Dealership Rating

Employee Rating

It was bad . They didn’t explain anything to me , I walked out not knowing how much the van Wass how much am I paying a month what’s the percentage rate? Nothing They didn’t explain anything to me , I walked out not knowing how much the van Wass how much am I paying a month what’s the percentage rate? Nothing . I feel they took advantage of my ignorance on buying a car . More

by anitacisneros239

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

No

Other Employees Tagged: Nick Butler

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Feb 22, 2023 -

Bob Rohrman's Indy Hyundai responded

Anita, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Feb 22, 2023 -

Bob Rohrman's Indy Hyundai responded

Anita, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 02, 2023

Dealership Rating

Employee Rating

After some early confusion with our original order, these guys got it figured out and took care of us. guys got it figured out and took care of us. More

by MARKFRED2002

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Zack Wilbur , Jim Meyers

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Feb 02, 2023 -

Bob Rohrman's Indy Hyundai responded

Mark, Thank you for choosing Bob Rohrman's Indy Hyundai. Your feedback and rating mean a lot to us. We're glad Stan, Zack, and our team were able to help, and we hope to see you again!

January 30, 2023

Dealership Rating

Employee Rating

Best experience ever! I am so happy with the way everyone helped me find the perfect car at the perfect price. From the beginning to the end of my purchase, I got the he I am so happy with the way everyone helped me find the perfect car at the perfect price. From the beginning to the end of my purchase, I got the help I needed. Excellent customer service;) More

by angela.eastridge

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe Garry, Nick Butler, Mitch Van Cleave, Zack Wilbur, Jake Merrill, Michael Monroe, Anita Angon

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Jan 31, 2023 -

Bob Rohrman's Indy Hyundai responded

Congratulations on your new vehicle, Angela! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

December 24, 2022

Dealership Rating

Employee Rating

They are truly one of the best Auto Groups not only to work for, but our customers love coming in to see us. Whether it's to buy a car, research, or just chit chat this is the place to do it. work for, but our customers love coming in to see us. Whether it's to buy a car, research, or just chit chat this is the place to do it. More

by Zackwilbur24

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tyler Miller, Joe Garry, Mitch Van Cleave, Jason Parker, Juan Ortega, Zack Wilbur

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Dec 27, 2022 -

Bob Rohrman's Indy Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Bob Rohrman's Indy Hyundai are glad to have you as a customer.

December 01, 2022

Dealership Rating

Employee Rating

John-Derrick, Tyler, Stan, and everyone else I interacted with were super helpful, had my best interest in mind, and were very professional and informative. I had a great experience and love my car! with were super helpful, had my best interest in mind, and were very professional and informative. I had a great experience and love my car! More

by Annabella

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tyler Miller , John-Derrick

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Dec 02, 2022 -

Bob Rohrman's Indy Hyundai responded

Annabella, Thank you for your very kind review. John, Tyler, and Stan strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman's Indy Hyundai.

November 25, 2022

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Employee Rating

I was lied to about my trade, my name was forged on a receipt, items were put on my receipt that I didn't approve of. I was told I had to purchase services that I didn't car for. I wanted my cancel my receipt, items were put on my receipt that I didn't approve of. I was told I had to purchase services that I didn't car for. I wanted my cancel my contract after one day and was not allowed to. This dealership ripped me off and I would not advise anyone to do business with them. More

by JESWEESUS

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

No

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Nov 30, 2022 -

Bob Rohrman's Indy Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Nov 30, 2022 -

Bob Rohrman's Indy Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 13, 2022

Dealership Rating

Employee Rating

My name is Jerry Waddle and I have purchased right at 18 vehicles in the last 15 years for Ray Skillman. My wife and I most recently just bought our Nissan armada from Bob Rohrman in the Hyundai and I will vehicles in the last 15 years for Ray Skillman. My wife and I most recently just bought our Nissan armada from Bob Rohrman in the Hyundai and I will tell you that I will certainly always go back to Bob Rohrman they were not only a pleasure to work with, but was very knowledgeable and what they had and very helpful would definitely definitely recommend. More

by JERRYWADDLE

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tyler Miller, Jason Parker, Brianna Modugno

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Nov 14, 2022 -

Bob Rohrman's Indy Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Jerry, and we look forward to working with you again.

November 11, 2022

Dealership Rating

Employee Rating

Salesman (Stan) was awesome, give him a 5* rating. The buying process is terrible and it is just them making you wait and constantly trying to add extras into the price and giving you a higher rate if The buying process is terrible and it is just them making you wait and constantly trying to add extras into the price and giving you a higher rate if you don’t take them. Outside of the good salesman I would rather shop online moving forward. More

by Wayne Hoskins

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

No

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Nov 16, 2022 -

Bob Rohrman's Indy Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Nov 16, 2022 -

Wayne Hoskins responded

I highly doubt that anything would be addressed you have the sale and that is your business. Here are my major grievances I came in with exactly the car I wanted and Stan took care of me. Then I had to wait hours for financing and when he first came out had all the extras added and I asked to remove them and what the rate was and the response was “that is what I am working on I had lowered the rate to fit this stuff in” then comes back with still things added and the rate is 5.94% with a 825 credit score. At 3 hours of waiting in that point I take it and will refinance in a couple of months because I just want this to be over with. The dealership is already making money on the cars but individuals are incentivized to add more at the customers expense. If you want to actually address anything I can provide contact information and if anything is actually addressed I will update my review accordingly.

Nov 16, 2022 -

Bob Rohrman's Indy Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Stan Moore

Internet Sales Specialist

Bob Rohrman's Indy Hyundai

50 Reviews of Stan Moore

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