Stacy Snead | Page 73

New Car Trouble We had an issue with the new car we leased through D&M. It was electrical in nature that pertained to the radio panel and audio not shutting off when We had an issue with the new car we leased through D&M. It was electrical in nature that pertained to the radio panel and audio not shutting off when the car was turned off. On our first visit to Don Davis we were told that they could not perform a fix unless they saw the problem. They kept the car for a few days providing us with a loaner car. Well you guessed it the same issue came up a couple of weeks later and we drove the car to Don Davis. This time the issue was happening. They again provided us with a loaner car and kept our car for 1 week before contacting us and asking for the loaner car back because Chrysler/Jeep would not reimburse them any further. We indicated to them that since our car was brand new and that we felt there could be a potential safety issue that we did not want it back until fixed. They again told us we had to return the loaner car despite our objections to possible/potential safety issues. Once this happened we called Stacy Snead at D&M Leasing and explained the situation to her and explained our desire not to drive our brand new vehicle due to potential safety concerns with the electronics. She went into action and through D&M and Four Star Auto Ranch in Henrietta, Texas they worked out a remedy to meet us at Don Davis to turn in their loaner car and provide us with a like loaner car from Four Star Auto Ranch. They then drove our new vehicle back to Henrietta to continue to find a fix or solution. By the way Henrietta is 2 hours North of DFW. If you want Superior customer service I highly recommend that you choose D&M Leasing and Stacy Snead. I am sure this story will have a good ending in one form or another. The bottom line is the safety of their customers is much more important than the value of a loaner car. We have been customers of D&M Leasing represented by Stacy Snead for 8+ Years and now you can see why we choose to do business with them. More

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Best I have ever had When considering a used or new car, I am always worried that I am going to end up in a dealership held hostage to the point or frustration until I fin When considering a used or new car, I am always worried that I am going to end up in a dealership held hostage to the point or frustration until I finally either get what I want or go POSTAL. Either way, it isn't the way I like to approach making such a huge decision. I was referred to Stacy by a trusted friend and made the call. She literally sent be profiles on 4 vehicles, all of which MATCHED, everything I was asking for. I picked 2 that I was interested in, I drove the first one and I bought it. She even traded my old vehicle in and made it part of the deal. That simple. I am happy to say that I will probably NEVER buy another vehicle without Stacy Snead!! More

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Easy Car Buying We have used Stacy for many years now and absolutely love her. She makes the car buying process easy and seamless! Stacy went out of her way to make We have used Stacy for many years now and absolutely love her. She makes the car buying process easy and seamless! Stacy went out of her way to make sure we were taken care of and all of our needs were met. More

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One Word - Fabulous! My family has been working with Stacy for more than 10 years and she has always been a true joy. After helping my sister with a new car last month, I My family has been working with Stacy for more than 10 years and she has always been a true joy. After helping my sister with a new car last month, I decided it was time to let Stacy help me get my next new family car. It literally took one phone call and Stacy had a beautiful new Tahoe at my house within 3 days. All I can say is "Wow!" and "Thank you!". It has been a pleasure to work with Stacy and I highly recommend her and D&M to anyone looking for their next vehicle. More

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Great deal and so easy This was the best car buying experience I’ve had! So easy! Don’t hesitate to try this dealership and Stacy at D&M Leasing. This was the best car buying experience I’ve had! So easy! Don’t hesitate to try this dealership and Stacy at D&M Leasing. More

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Great experience as always This was my fourth time working with Stacy. Great service and easy process. Never had to leave my office to get the deal done. Highly recommend!! This was my fourth time working with Stacy. Great service and easy process. Never had to leave my office to get the deal done. Highly recommend!! More

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Great service by Stacy Snead Our family has used D&M for years and the main reason is the consistently great service and professionalism of Stacy Snead. It is because of this con Our family has used D&M for years and the main reason is the consistently great service and professionalism of Stacy Snead. It is because of this consistency that I have no hesitation in referring friends, family and work associates to D&M. Keep up the great service! More

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Another great experience with Stacy and D&M It seems like every time i turn in a car and lease another there are more details to be covered. In this case, i had an outstanding insurance claim a It seems like every time i turn in a car and lease another there are more details to be covered. In this case, i had an outstanding insurance claim and the vehicle needed to be fixed, but i had not been able to get around to it. Not to mention that my schedule is crazy with work travel and taking care of my elderly mother. Stacy always takes all of the stress away from me and makes swapping my lease car the easiest thing i have to do. She is a model for great customer service and i use Stacy and my experience with D&M as an example when talking with my sales and delivery folks (I am also in sales) on what it means to be great at customer service. I have referred a number of folks either to Stacy directly or to D&M Leasing and to me that is the reward. I cannot say enough good things about Stacy, D&M, and my overall leasing experience. I am a customer for life! More

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Excellent customer service! I have NEVER gotten a new car with this much ease!!! Stacy handled everything for me over the phone and I never even had to leave the house!!! From th I have NEVER gotten a new car with this much ease!!! Stacy handled everything for me over the phone and I never even had to leave the house!!! From the way she treated me like a friend, to the exceptional service (delivering the car right to my house!) I could not have asked for a better experience. I will NEVER get a car from anywhere else again!! More

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7 cars purchased from D&M. Excellent Service every time. Our family have purchased a total of 7 cars from D&M Leasing. Stacy Snead has provided fast and excellent service for all purchases. All cars has been Our family have purchased a total of 7 cars from D&M Leasing. Stacy Snead has provided fast and excellent service for all purchases. All cars has been in better than advertised condition. The company I work for has leased cars from D&M leasing for more than 25 years, and Stacy has been the one we have contacted every time. Personal cars purchased by our family is Dodge Caravan, Ford Ranger, Toyota Sienna, Honda Accord, Ford Mustang, and two Toyota Camry. It is a very quick and simple procedure to buy a car from D&M. Highly recommended. Next time anyone in my family need a car, we will contact D&M and Stacy again. Stacy, Many thanks for your excellent service. More

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