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575 Reviews of Stacy Samuel
December 16, 2015
Timely and Efficient Service My assigned Service Adviser Ron Frazier helped me out by managing the 35k Service for my 2013 A8L. The aside from the timely and efficient service he My assigned Service Adviser Ron Frazier helped me out by managing the 35k Service for my 2013 A8L. The aside from the timely and efficient service he made sure happened, he kept me abreast of the findings and concerns that the Technician Staff discovered. With the necessary repairs completed, I was on my way in the same time we had originally set for my pick up that day. I look forward to working with Ron Frazier and other staff at this dealership again. More
by Coffeetea4$
Other Employees Tagged: Ron Frasier
December 14, 2015
Great service from a personable yet professional service rep We recently had to have our new Q7 serviced. We have worked with Stacy Samuel for many years and were pleased to have her as our service rep on this o We recently had to have our new Q7 serviced. We have worked with Stacy Samuel for many years and were pleased to have her as our service rep on this occasion. As in the past, Stacy was very friendly yet very knowledgeable. The service was completely quickly and to our satisfaction. We would highly recommend Walters based on our many years of experience with the dealership and its staff. More
by 2015Q7
December 11, 2015
Customer service is alive & well at Walters Audi Took the 2011 Q5 in to Walters Audi for a minor recall issue. Stacy Samuel is my service advisor and has always taken exceptional care of me and my wi Took the 2011 Q5 in to Walters Audi for a minor recall issue. Stacy Samuel is my service advisor and has always taken exceptional care of me and my wife, but this visit she went the extra mile. While doing the paper work I mentioned that I had a concern about another issue that was not part of the recall. Stacy made sure then issue was resolved while in the shop even though it was not covered under warranty. THAT'S CALLED EXCEPTIONAL CUSTOMER SERVICE! That's the kind of investment in customer service that will get me back in the showroom when it's time to buy another car. Great job Stacy!! More
by Russ
December 09, 2015
EXCELLENT WE HAVE BEEN LEASING A NEW AUDI EVERY 3 YEARS, FOR ABOUT 9 YEARS ,IN ALL THAT TIME WE HAVE ALWAYS FOUND STACY SAMUEL TO BE AN OUTSTANDING AUDI EMPLOYE WE HAVE BEEN LEASING A NEW AUDI EVERY 3 YEARS, FOR ABOUT 9 YEARS ,IN ALL THAT TIME WE HAVE ALWAYS FOUND STACY SAMUEL TO BE AN OUTSTANDING AUDI EMPLOYEE. SHE IS ALWAYS MOST WILLING TO HELP, MORE SO THAN SOME OTHER IN YOU ORGANIZATION WHO APPEAR TO BE TOO BUSY TO HELP OR MAKE YOU FEEL LIKE AN INTERRUPTION, TO BE HONEST IF NOT FOR STACY WE MIGHT HAVE GONE TO A DIFFERENT AUDI DEALER. AFTER ALL AN ALDI IS JUST A CAR, PEOPLE ARE WHAT MAKE THE DIFFERENCE, AND STACY SAMUEL IS ONE OF THOSE PEOPLE. More
by joanpac
December 05, 2015
Excellent Service I have been going to this service center since 2007 before the building renovation and am currently going through servicing my second Audi. I have ser I have been going to this service center since 2007 before the building renovation and am currently going through servicing my second Audi. I have serviced A4 and TT. Their service was great and now are getting better with new text notification system. Their response is prompt when asked a question. I have dealt with Stacy before since she has been there for a long time, and Javier is fairy new on the party but both offer great services. David runs service follow-up and ensures everything went smoothly. More
by stevek8502
Other Employees Tagged: Javier Juarez, David Ranciglio
December 01, 2015
AWESOME SERVICE!!!!!!!!!! Walter's Audi is the only place I get my car serviced, top notch service and very accommodating. Stacy Samuel and Alex Ortiz are both very friendly, Walter's Audi is the only place I get my car serviced, top notch service and very accommodating. Stacy Samuel and Alex Ortiz are both very friendly, professional and extremely helpful. More
by bluejayexpress
Other Employees Tagged: Alex Ortiz
November 26, 2015
Stacey is the best! We have been taking our Audi's to Stacey at Walter's for quite a few years... She always takes great care of us and sees that our vehicle is always d We have been taking our Audi's to Stacey at Walter's for quite a few years... She always takes great care of us and sees that our vehicle is always done right! The service team at Walter's are top notch! More
by MyBrokenJeep
November 23, 2015
Perfect service at Walter's Audi Brought in my car for service. Stacy Samuel was very attentive, caring and prompt. From beginning to end, I always feel taken care of. To offering som Brought in my car for service. Stacy Samuel was very attentive, caring and prompt. From beginning to end, I always feel taken care of. To offering something to drink to making sure I was in and out of there as soon as possible and as painless as possible. Without a doubt, I would highly recommend Walters. I've never had better service and attention in other dealerships than Walter's Audi. Great job Stacy! More
by Joe Sibal
November 22, 2015
Superb service as usual at Walter's Audi My recent service at Walter's Audi was truly exceptional. Stacy Samuel, my service advisor, was extremely efficient. She provided service details, exp My recent service at Walter's Audi was truly exceptional. Stacy Samuel, my service advisor, was extremely efficient. She provided service details, expedited the service; and, explained all service details. She is one of the reasons I have purchased over 20 vehicles from Walter's. More
by Ferraribuff
November 20, 2015
service dept. Stacy Samuel Brought the car in for a warranty item. as usual....the service and knowledge was excellent. Can always count on Stacy and her team. Thanks again. Brought the car in for a warranty item. as usual....the service and knowledge was excellent. Can always count on Stacy and her team. Thanks again. More
by stacy audi
