Stacy Samuel was great.
She greeted me right away very polite and professional we even got the extended warranty. I feel comfortable dealing with her and will continue to on
She greeted me right away very polite and professional we even got the extended warranty. I feel comfortable dealing with her and will continue to only deal with her..
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by Bill
Service Price Transparency
Nov 25, 2024 -
Audi Riverside responded
Bill,
We are grateful for you leaving Stacy this wonderful review! We are pleased to know that she was great, very polite, professional and greeted you right away. We look forward to serving you again in the future when the time comes.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
Stacy always goes above and beyond to ensure we get
excellent customer service and repair service.
excellent customer service and repair service.
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by ejm4edu1@yahoo.com
Service Price Transparency
Nov 12, 2024 -
Audi Riverside responded
Thank you for your positive review! Your safety and satisfaction are our utmost priorities, and we are glad that Stacy took great care of you and your automotive needs. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
I have always trusted Walter's - both service and sales.
Having worked with Stacy Samuel for close to 23 years - she knows her stuff and is easy to work with - whenever possible I request her.
Having worked with Stacy Samuel for close to 23 years - she knows her stuff and is easy to work with - whenever possible I request her.
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by ddwells
Service Price Transparency
Aug 02, 2024 -
Audi Riverside responded
ddwells,
Thank you for leaving Stacy this amazing review! We are glad to hear that Stacy took exceptional care of you and your automotive needs. We are happy to know that she was knowledgeable and easy to work with. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
I was in for new tires and a possible overheating
problem. Nick Howard was my advisor. He gave me a solid explanation of the heating issue, which was a computer problem, not an actual over heating
problem. Nick Howard was my advisor. He gave me a solid explanation of the heating issue, which was a computer problem, not an actual over heating problem. He was right on with the time frames and price, and he hooked me up with a sales rep to help with a mobile phone synching issue. I was very satisfied with the experience.
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by John Saltmarsh
Service Price Transparency
Jul 19, 2024 -
Audi Riverside responded
John,
Thank you for leaving Nick this amazing review! We are glad to hear that Nick took exceptional care of you and your automotive needs. We are happy to know that you are very satisfied with your experience. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
Stacy Samuel provides excellent attention to your needs
when you make your appointment, drop-off, and pick-up. She gave a realistic expectation of finish time from the very beginning, and called midway th
when you make your appointment, drop-off, and pick-up. She gave a realistic expectation of finish time from the very beginning, and called midway through the work to let me know how things were going.
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by DeWitt
Service Price Transparency
Jun 20, 2024 -
Audi Riverside responded
DeWitt,
Providing exemplary and quality service is so important to us here at Walter's Audi and we are glad that Stacy's efforts could meet your satisfaction! We are thrilled to know that she gave excellent attention to your needs. Please do not hesitate to give us a call if you ever have any questions or concerns.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
Stacy Samuel & James Rocha were extremely helpful with
the service of our vehicle. Everything was done exactly as we requested and the communication was exceptional. We were very impressed with how clean
the service of our vehicle. Everything was done exactly as we requested and the communication was exceptional. We were very impressed with how clean our car was when we picked it up. 5 stars for these two.
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by Wendy
Service Price Transparency
Jun 04, 2024 -
Audi Riverside responded
Wendy,
Thank you so much for leaving Stacy and James this fantastic review! We are glad to hear that they took amazing care of you and your automotive needs. We are happy to know that they were extremely helpful and exceptional with their communication. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
The service department at Walter’s is just excellent,
folks. Stacey Samuel is the most knowledgeable, most courteous service advisor I’ve ever worked with. Highly, highly recommend this dealership to eve
folks. Stacey Samuel is the most knowledgeable, most courteous service advisor I’ve ever worked with. Highly, highly recommend this dealership to everyone !
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by Gordo
Service Price Transparency
Apr 19, 2024 -
Audi Riverside responded
Gordo,
Thank you so much for leaving Stacy this amazing review and recommendation! We are glad to hear that Stacy took exceptional care of you and your automotive needs. We are happy to know that she was knowledgeable and courteous. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
For being a luxury car dealership, I expect more service
as of having a loaner available at all times and also the type of loaner the customer needs of possible. More communication and telling the customer
as of having a loaner available at all times and also the type of loaner the customer needs of possible. More communication and telling the customer every detail what's going on.
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by claymay21
Service Price Transparency
Apr 05, 2024 -
Audi Riverside responded
Thank you for the great feedback here and I agree with everything you said. The challenge is that we have a finite amount of loaners and although we have plenty available for a usual flow of customers; in extreme rare occasions if someone comes in without an appointment or if a service goes longer than expected we might have this challenge. I’d love to speak to you more about this but I can’t locate your service record and contact information based on your name here. Would you please give me a call?
John Scholz
General Manager
Walter’s Audi
(951) 441-6183
Stacy Samuel is wonderful to work with at Audi Riverside.
I have choices when it comes to servicing my Q7 and I wouldn't think of going anywhere else or working with any other service professional. She pro
I have choices when it comes to servicing my Q7 and I wouldn't think of going anywhere else or working with any other service professional. She provides the highest level of service. I would highly recommend calling her with any future needs.
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by Michael Day
Service Price Transparency
Apr 02, 2024 -
Audi Riverside responded
Michael,
Providing outstanding and quality service is so important to us here at Walter's Audi and we are glad that Stacy's efforts could meet your satisfaction and recommendation! We are thrilled to know that she was wonderful to work with. Please do not hesitate to give us a call if you ever have any questions or concerns.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
Stacy Samuels is always friendly and helpful, even if the
shop is really busy. She is also quick to respond to questions.
shop is really busy. She is also quick to respond to questions.
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by Audi owner
Service Price Transparency
Mar 27, 2024 -
Audi Riverside responded
We are grateful for you leaving Stacy this stunning review! We are thrilled to hear that Stacy took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that she was friendly and helpful. We hope to see you again the next time your vehicle needs service.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
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