Stacy Samuel
Stacy Samuel at Audi Riverside

Stacy Samuel

Service Advisor

Audi Riverside

3210 Adams St
Riverside, CA 92504

5.0
560 Reviews
5.0

560 Reviews

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560 Reviews of Stacy Samuel

November 12, 2024

Dealership Rating
Employee Rating

Stacy always goes above and beyond to ensure we get excellent customer service and repair service. More

by ejm4edu1@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2024

Audi Riverside responded

Thank you for your positive review! Your safety and satisfaction are our utmost priorities, and we are glad that Stacy took great care of you and your automotive needs. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager

August 01, 2024

Dealership Rating
Employee Rating

I have always trusted Walter's - both service and sales. Having worked with Stacy Samuel for close to 23 years - she knows her stuff and is easy to work with - whenever possible I request her. More

by ddwells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2024

Audi Riverside responded

ddwells, Thank you for leaving Stacy this amazing review! We are glad to hear that Stacy took exceptional care of you and your automotive needs. We are happy to know that she was knowledgeable and easy to work with. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager

July 19, 2024

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Employee Rating

I was in for new tires and a possible overheating problem. Nick Howard was my advisor. He gave me a solid explanation of the heating issue, which was a computer problem, not an actual over heating More

by John Saltmarsh
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nicholas Howard

Jul 19, 2024

Audi Riverside responded

John, Thank you for leaving Nick this amazing review! We are glad to hear that Nick took exceptional care of you and your automotive needs. We are happy to know that you are very satisfied with your experience. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager

June 20, 2024

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Stacy Samuel provides excellent attention to your needs when you make your appointment, drop-off, and pick-up. She gave a realistic expectation of finish time from the very beginning, and called midway th More

by DeWitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 20, 2024

Audi Riverside responded

DeWitt, Providing exemplary and quality service is so important to us here at Walter's Audi and we are glad that Stacy's efforts could meet your satisfaction! We are thrilled to know that she gave excellent attention to your needs. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager

June 03, 2024

Dealership Rating
Employee Rating

Stacy Samuel & James Rocha were extremely helpful with the service of our vehicle. Everything was done exactly as we requested and the communication was exceptional. We were very impressed with how clean More

by Wendy
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: James Rocha

Jun 04, 2024

Audi Riverside responded

Wendy, Thank you so much for leaving Stacy and James this fantastic review! We are glad to hear that they took amazing care of you and your automotive needs. We are happy to know that they were extremely helpful and exceptional with their communication. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager

April 19, 2024

Dealership Rating
Employee Rating

The service department at Walter’s is just excellent, folks. Stacey Samuel is the most knowledgeable, most courteous service advisor I’ve ever worked with. Highly, highly recommend this dealership to eve More

by Gordo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Audi Riverside responded

Gordo, Thank you so much for leaving Stacy this amazing review and recommendation! We are glad to hear that Stacy took exceptional care of you and your automotive needs. We are happy to know that she was knowledgeable and courteous. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager

April 03, 2024

Dealership Rating
Employee Rating

For being a luxury car dealership, I expect more service as of having a loaner available at all times and also the type of loaner the customer needs of possible. More communication and telling the customer More

by claymay21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Younes

Apr 05, 2024

Audi Riverside responded

Thank you for the great feedback here and I agree with everything you said. The challenge is that we have a finite amount of loaners and although we have plenty available for a usual flow of customers; in extreme rare occasions if someone comes in without an appointment or if a service goes longer than expected we might have this challenge. I’d love to speak to you more about this but I can’t locate your service record and contact information based on your name here. Would you please give me a call? John Scholz General Manager Walter’s Audi (951) 441-6183

April 01, 2024

Dealership Rating
Employee Rating

Stacy Samuel is wonderful to work with at Audi Riverside. I have choices when it comes to servicing my Q7 and I wouldn't think of going anywhere else or working with any other service professional. She pro More

by Michael Day
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2024

Audi Riverside responded

Michael, Providing outstanding and quality service is so important to us here at Walter's Audi and we are glad that Stacy's efforts could meet your satisfaction and recommendation! We are thrilled to know that she was wonderful to work with. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager

March 26, 2024

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Employee Rating

Stacy Samuels is always friendly and helpful, even if the shop is really busy. She is also quick to respond to questions. More

by Audi owner
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 27, 2024

Audi Riverside responded

We are grateful for you leaving Stacy this stunning review! We are thrilled to hear that Stacy took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that she was friendly and helpful. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager

March 21, 2024

Dealership Rating
Employee Rating

Stacy was top notch. She made sure that our car got the necessary repairs and it was always with a smile, empathy, and courtesy. She knows her stuff and we appreciate abo More

by ejm4edu1@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2024

Audi Riverside responded

We are grateful for you leaving Stacy this exceptional review! We are thrilled to hear that Stacy took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she got the necessary repairs done and it was always with a smile, empathy and courtesy. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager

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