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Stacy Hernandez
Stacy Hernandez at Andrew Toyota
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Stacy Hernandez

Service Customer Care Specialist

Andrew Toyota

1620 West Silver Spring Drive
Milwaukee, WI 53209

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4.9
96 Reviews
4.9

96 Reviews

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96 Reviews of Stacy Hernandez

December 10, 2024

Dealership Rating
Employee Rating

Efficient, honest & caring staff. Vehicle was ready when promised, text u proudp. Lovely waiting area. More

by Melvat2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: A Few Of Our Toyota Certified Techs

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Dec 11, 2024

Andrew Toyota responded

Thank you for your feedback! We're thrilled to hear that you had a positive experience with our efficient, honest, and caring staff. We're also glad you enjoyed our waiting area and that your vehicle was ready as promised. We truly appreciate your kind words and look forward to assisting you again in the future!

December 09, 2024

Dealership Rating
Employee Rating

Very professional Very clean Treat customers like family when above and beyond on my truck More

by mdnash22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Willett, Zeljko Blagic, John Endisch, A Few Of Our Toyota Certified Techs, John Ferrigno, Mike Schmidt, Cody Wagner, LINA SCHMOLDT

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Dec 10, 2024

Andrew Toyota responded

Thank you for sharing your experience! We’re glad to hear that you felt welcomed and well taken care of. It’s our goal to provide every customer with professional, efficient service and a personal touch. We look forward to assisting you again in the future!

November 28, 2024

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Employee Rating

The service at Andrew Toyota is very good. They keep my car running smoothly. The service advisors all know what needs doing. More

by FWLANGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Willett, Zeljko Blagic, John Endisch, A Few Of Our Toyota Certified Techs, John Ferrigno, Mike Schmidt, Cody Wagner, LINA SCHMOLDT

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Dec 02, 2024

Andrew Toyota responded

Thank you for your kind words! We’re so glad to hear our team is keeping your car running smoothly and that our service advisors are meeting your needs. We appreciate your trust in us!

November 18, 2024

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Employee Rating

They always go over and beyond, and I thank you all for that! I recommend them to the highest. I had my car for a year and they gave me recommendations.They did service, and they have not failed me.Thank y More

by Wilbournu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Willett, Zeljko Blagic, John Endisch, A Few Of Our Toyota Certified Techs, John Ferrigno, Mike Schmidt, Cody Wagner, LINA SCHMOLDT

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Nov 19, 2024

Andrew Toyota responded

Hi, Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with us. We truly appreciate your trust and are grateful for your recommendation. We look forward to continuing to serve you!

November 02, 2024

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Employee Rating

Great place everyone is always friendly honest always greeted with a smile and always taken care of. More

by TRAOWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 03, 2024

Andrew Toyota responded

Hi, Thank you for your kind words! We're glad to hear that you consistently have a positive experience at Andrew Toyota. We look forward to seeing you again soon!

October 03, 2024

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Employee Rating

Good service department. Easy scheduling. All services covered the first two years. Friendly service agents More

by MLEITSCHUH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zeljko Blagic, John Endisch, A Few Of Our Toyota Certified Techs, John Ferrigno, LINA SCHMOLDT

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Oct 04, 2024

Andrew Toyota responded

Hi, Thank you for your feedback! We're pleased to hear that you had a positive experience with our service department and that our team was friendly and helpful. We appreciate your support!

September 06, 2024

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Employee Rating

Best service department to deal with in the Milwaukee area! Easy to deal with and quick responses. More

by BIGBOYSRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Willett, Allen Good, Zeljko Blagic, John Endisch, A Few Of Our Toyota Certified Techs, John Ferrigno, Mike Schmidt, Cody Wagner, LINA SCHMOLDT

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Sep 07, 2024

Andrew Toyota responded

Hi, Thank you for your feedback! We're pleased to hear you find our service department the best in the Milwaukee area. We appreciate your kind words and look forward to assisting you again!

September 02, 2024

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Employee Rating

5 star service every time. Very informative and helpful. Also understanding to my needs and budget. Highly recommend. More

by Gina Dandrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Ferrigno

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Sep 03, 2024

Andrew Toyota responded

Thank you, Gina! We’re thrilled to hear that you consistently receive 5-star service from us. It’s great to know that our team is both informative and attentive to your needs and budget. We appreciate your recommendation and look forward to serving you again!

August 30, 2024

Dealership Rating
Employee Rating

Awesome work! Love the video explaining features worked on sent to phone.. will come again! More

by KTLXIONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Willett, Zeljko Blagic, John Endisch, A Few Of Our Toyota Certified Techs, John Ferrigno, Mike Schmidt, Cody Wagner, LINA SCHMOLDT

Report | Print
Aug 31, 2024

Andrew Toyota responded

Hi, Thank you! We’re thrilled you loved the feature explanation video and had an awesome experience. We look forward to seeing you again at Andrew Toyota!

August 21, 2024

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Employee Rating

Outstanding customer service and expertise of mechanics. Knowledgeable staff who are friendly. Waiting area was clean. More

by robertsonsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 22, 2024

Andrew Toyota responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced outstanding customer service and appreciated the expertise of our mechanics. It’s great to know that our staff’s knowledge and friendliness made a positive impact and that you found our waiting area clean. We look forward to serving you again in the future!

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