Stacy Arnold

had a very disappointing experience at Napleton Hyundai. The staff was completely unprofessional from the moment I walked in. I came by this morning to drop my vehicle off to be repainted for warranty iss The staff was completely unprofessional from the moment I walked in. I came by this morning to drop my vehicle off to be repainted for warranty issues. The woman behind the service desk was too busy to on her phone to notice I was there. I let her know I was dropping my car off she rudely put her hands in my face and told me to move my car. When she finally met me outside she was aggressive. Insisting that she wouldn’t be able to help me unless I knew the person who was handling my case. I did not. I asked her to use my vin or phone number to look up my case number. I was confused why that wasn’t an option earlier. When she located my information she told me, Jenna was my service advisor and to “get up and go over there” I was in shock. All I had to do was drop my keys off and everything was too much to ask for from this woman. I asked to speak to brian the manager and she told me I wouldn’t be able to because he was in a meeting. Yesterday I spent 25 minutes on the phone begging associates to tell me how long my car would be in the shop because I needed to know if I needed a rental. I was shuffled between 8/9 people who didn’t answer one question and just sent me along to someone else. I wasn’t greeted by anyone who knew what I was talking about, I’d explain myself and be transferred to someone saying “Hi” - I’d explain myself again, and be transferred once again to repeat that cycle. When someone finally took a message, they said Brian the service manager would return my call shortly and let me know those things. Apparently he’s the only one in the office that can answer that question. To make matters worse, the gentleman on the phone told me my car would be REPAINTED AND READY FOR PICKUP by the end of day, tomorrow the latest. So imagine my shock and dismay when Brian finally sees me today and lets me know I’ll be without a car or way to work for one week. I was given conflicting information, treated with a lack of respect, and felt like my time was not valued. It seemed like no one there was on the same page or even interested in helping. I expected a much higher level of customer service from a dealership, and unfortunately, this visit left a bad impression. I won’t be returning and would not recommend this location to anyone looking for a straightforward, respectful experience. More

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On January 09, 2025 I wrote a review, which I already said was not accurate. I am fighting the website to remove it but so far no success. said was not accurate. I am fighting the website to remove it but so far no success. More

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Hello I have a 2025 Genesis CV70. Presently has 1640 miles and it is with the service department since December 16, 2024 with transmission problems. The part is expected January 31, 2 Presently has 1640 miles and it is with the service department since December 16, 2024 with transmission problems. The part is expected January 31, 2025. I am the first on the wait list for a loaner car but I am driving a rental since they tell me that there are no loaner available. I keep asking but I am still driving a rental. More reviews later. This is just a start. More

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The okeechobee Blvd car service and dealership staff are caring, helpful, attentive,sensitive and very very busy because they care for their customers. Special applause to Tony, Roman, and Giovanni. caring, helpful, attentive,sensitive and very very busy because they care for their customers. Special applause to Tony, Roman, and Giovanni. More

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Worst experience by far. Lied to us about not having these keys to the car, that they would need to "re-cut the keys" and it would take a few days, just to find out they sold it to someone else days lat these keys to the car, that they would need to "re-cut the keys" and it would take a few days, just to find out they sold it to someone else days later. More

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I would first like to say that I've been buying a car for over 40 years and I've never experienced anything like this before, I found a used vehicle at this location and agreed to the price and the Taxand do over 40 years and I've never experienced anything like this before, I found a used vehicle at this location and agreed to the price and the Taxand doc fees but the item that shocked me the most was that I needed to buy the Napleton experience (I never heard of this). The experience is a one-year unlimited service, Windshield replacement, and Key Fab replacement, I told the person that I don't live here and I will make my purchase virtual and pick up my vehicle once completed. This was so out of character for any dealership and they should have their licenses revoked for this type of behavior. Regards, Randy Koslen More

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Dishonest Dealer My buying experience was full of falsehood from the internet price to the added fees. The vehicle price on the sales contract was $2500 higher than t My buying experience was full of falsehood from the internet price to the added fees. The vehicle price on the sales contract was $2500 higher than the sticker price. The internet special discounted the sticker price by $3300 but the salesman would not discuss internet prices and the new car manager said the car was discounted. I can add and $23000 - $3300 does not equal a price $2500 higher than sticker price. The dealership added multiple fees I was shown removed and finally agreed on a price. When I got the final paperwork the dealership hid these fees under other line items. I would not recommend North Palm Hyundai. More

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