Stacie Weed

Wrong Diagnosis by service department, service manager eager to charge for unnecessary repair. Department failed to check thoroughly before diagnosing s problem that does not exist. I brought my tundra in eager to charge for unnecessary repair. Department failed to check thoroughly before diagnosing s problem that does not exist. I brought my tundra in due to a recall on ball joints. I was told my rack and pinion needed to be replaced due to excessive power steering fluid leak. I was also told that they could not perform alignment after the replacement of ball joints due to the issue diagnosed. I was given a quote on the rack and pinion replacement which I said no to making an appointment since I needed a to second opinion due to the outrageous cost. The service manager told me the rack and pinion failure will cause me to lose control of the vehicle and will likely crash. I was shaken up by this unexpected information. I asked for all of this in writing of this explanation , too much going through my mind to be able to remember everything she said, I had to pay for this to be printed out. Service manager told me to be careful in a tone that really had me worried. I left with extreme anxiety and fear,worried about driving my truck. While driving, thoughts raced through my mind and I began thinking about what she told me about the power steering fluid leaking everywhere, that cannot be since I have never even once added power steering fluid at any time. That service department saw built up gunk and automatically assumed it was my power steering fluid. The service team did not bother to clean away the gunk to actually check to see how much power steering fluid was in fact leaking. So how could that diagnosis be accurate. I had this issue checked by a mechanic that told me there was no thorough inspection to determine there was an issue with the rack and pinion. In fact there is absolutely nothing wrong with my rack and pinion. There has never been a power steering leak . All of that stress, anxiety and fear created by the service manager of the service department at Greg Leblanc Toyota was unnecessary. The fact that she was ready to schedule an appointment to replace the rack and pinion for thousands of dollars is outrageous and unacceptable as far as reliable service goes. Especially that the gunk was not removed to make that determination that there was a leak. Simply put, this department was ready to rip me off on an expensive repair that was wrongfully diagnosed. In my opinion after thinking over this entire event. Since my rack and pinion is fine, I can't help but believe that I would have paid thousands for a repair that was not even repaired since it didn't need to be and how would I know that. I left a review about this just after on Greg Leblanc website only to see that it was removed. Today I was thinking about the mileage on my truck and it brought back memory of the Greg Leblanc experience which was a couple of years ago. But this is definitely relevant because still to this day I have never added power steering fluid due a so called leak. This ultimately proves that the uneducated and inexperienced service team at Greg lelanc Toyota service department are not reliable as they relay false information to the customer with false diagnosis for the consumer to accept making an appointment for repairs not necessary. I am not a mechanic but to determine a leak with the power steering shouldn't one clean off the gunk , run the vehicle while turning the steering back and forth listening for the whine associated with power steering and seeing the actual leak occur during the examination in order to confirm the leak ? It is apparent to me that the service manager and service team need to be evaluated regarding their experience and knowledge to determine whether they are qualified to be considered professional. More

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They are very friendly and I feel no pressure when I’m at the dealership.. That’s why I always shop there.. the dealership.. That’s why I always shop there.. More

by scottybreaux1 Verified Customer Verified Customer

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Very helpful! Helped me get the right car for me and I absolutely am in love with my new 2021 Toyota Camry! I appreciate you guys for all the help! absolutely am in love with my new 2021 Toyota Camry! I appreciate you guys for all the help! More

by robichauxalexis1 Verified Customer Verified Customer

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This is our third new car purchase at Greg Leblanc Toyota. The staff, from Sales to Service Dept. are always so friendly & helpful. The entire dealership makes us feel “at home” when we visit. Toyota. The staff, from Sales to Service Dept. are always so friendly & helpful. The entire dealership makes us feel “at home” when we visit. More

by Fencegal Verified Customer Verified Customer

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I went in for product recall service, free of charge on my 6.5 year old vehicle. Made a great deal on new vehicle. Love!! my 6.5 year old vehicle. Made a great deal on new vehicle. Love!! More

by miller70301 Verified Customer Verified Customer

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I would give Greg LeBlanc 5 stars. They provide customers with quality merchandise at good prices. Employees are polite and knowledgeable. They make you feel very comfortable. with quality merchandise at good prices. Employees are polite and knowledgeable. They make you feel very comfortable. More

by fproddy Verified Customer Verified Customer

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Service Team On my 2019 Toyota Camry, the service department always does a great job so hats off the team at Greg LeBlanc Toyota the best cars are at. On my 2019 Toyota Camry, the service department always does a great job so hats off the team at Greg LeBlanc Toyota the best cars are at. More

by josephlucien Verified Customer Verified Customer

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Fast and friendly. And the washed the car thanks!! I like the professionalism of the dealership. This is my 6th Toyota from there. Ralf Validates has always been helpful and friendly. So has Stace I like the professionalism of the dealership. This is my 6th Toyota from there. Ralf Validates has always been helpful and friendly. So has Stacey Weed. Chris Lovell has been honest and helpful. More

by jeffbettyleblanc Verified Customer Verified Customer

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Tire rotation Very impressed with my service. I was in and out in no time. I would never think of going anywhere else. My next vehicle will definitely come from Gre Very impressed with my service. I was in and out in no time. I would never think of going anywhere else. My next vehicle will definitely come from Greg LeBlanc. More

by Cajunmom54 Verified Customer Verified Customer

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Love my service team! This was my 2nd service encounter and I’m so impressed with the speed and quality of service. The service guys are friendly, the women that I checked This was my 2nd service encounter and I’m so impressed with the speed and quality of service. The service guys are friendly, the women that I checked in with is absolutely wonderful and knowledgeable and I can tell she loves her job. For both of my visits I kinda felt like I was a bother to the women that checked me out. I still will give this service a 5 star and will recommend to others. More

by herringtop143 Verified Customer Verified Customer

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