Stacia Bokhoven

I am returning to withdraw my previous review. It has been a total nightmare since I purchased this Jeep from Hyundai. This vehicle was delivered to me without going through the 99 point inspectio It has been a total nightmare since I purchased this Jeep from Hyundai. This vehicle was delivered to me without going through the 99 point inspection. Week 1 lights on the dash came on. Week 2 trip to autozone to get reading on diagnosis codes. Called Hyundai numerous times left messages for Mangement and sales rep to call me. The battery was on its last limb and unable to charge. I had to replace the Dash Cluster. ESC & Traction will not go off. Suspension was hanging on by a thread. One wrong turn or one deep pot hole/man whole, I would’ve lost my life. Right side track bar xxxx near fell apart. Right now I am at the point of reaching out to for legal help. I’ve called Hyundai numerous times to speak to the manger and I am still waiting on a returned call. It’s been five months since I’ve asked to speak to a manager again. Let me not leave out a small tiny crack is on the windshield when it arrived. I traded in my vehicle and wish like xxxx I didn’t. i will not be taking this post down. Therefore, do not call and ask me to remove it like you did the first and second time. My response to Hyundai will be the same response I’ve received from them through this whole nightmare. NOTHING!!! This review is from the date of purchase till now, March 23, 2025. More

by QIANA.PAIGE Verified Customer Verified Customer

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Robert was so helpful and made my second experience at Brandon Hyundai so much better than the first. He communicated well and was very patient with me and all of my questions. Brandon Hyundai so much better than the first. He communicated well and was very patient with me and all of my questions. More

by amy.brannon Verified Customer Verified Customer

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Stacia and Ricardo were outstanding. They listened well and answered all my questions about the car, dealership and financing. Both reached out to follow-up with me and I would highly re They listened well and answered all my questions about the car, dealership and financing. Both reached out to follow-up with me and I would highly recommend this dealership based on my interactions with both of them. More

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Hassan Slim was a great salesperson. He worked with me from the time I purchased the new car and with the issues that followed regarding peeling paint on the back panel discovered the d He worked with me from the time I purchased the new car and with the issues that followed regarding peeling paint on the back panel discovered the day after purchase. He brought in staff to assist with getting this problem fixed. I appreciate his help. I was concerned being my first purchase of a Hyundai, but I am now comfortable with this brand. I love the sporty look of my Tucson. Thank you Hassan More

by mastellat2002 Verified Customer Verified Customer

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Metin was welcoming and knowledgeable. He took great care and made purchasing a new car an excellent experience. I would give him 10 stars if I could! He took great care and made purchasing a new car an excellent experience. I would give him 10 stars if I could! More

by jojobreeze Verified Customer Verified Customer

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Simon Roese is an excellent salesperson. We purchased a 2024 Santa Fe weeks prior from another location and it was unfortunately totaled due to a careless driver. He was able to work quickly We purchased a 2024 Santa Fe weeks prior from another location and it was unfortunately totaled due to a careless driver. He was able to work quickly yet diligently to meet our exact desires with a seamless replacement purchase. Made sure that we knew every spec of our new vehicle (more than we knew previously) and went above and beyond with customer service overall. Will be back in the future to see him, if possible. Darien Steele can run numbers for our vehicle purchases any time! Great personality, very helpful and made us feel at home during the last leg of our purchase at the dealership. Made signing fast & easy, with great explanation of all of our warranties, perks, etc. All in all, we are very happy with our experience. More

by Asia Snow Verified Customer Verified Customer

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The sales rep was absolutely amazing his name is Stefano and has been nothing but helpful. Why I gave this fair review is because of everyone else and things that happened after I left the dealership while and has been nothing but helpful. Why I gave this fair review is because of everyone else and things that happened after I left the dealership while there everyone was amazing from sales rep to finance officer who was Mr Steel going above and beyond the problems started when we were told our payment would be 90 days out when we signed and then when I was about to leave the dealership I wanted to make sure what date the payment was due then I was told it’s 45 days out I asked why the change when we were told 90 days at signing he said because he had to go with a different bank for financing we were not informed of this until at that moment the finance officer told me it was no problem we could call the bank in 3 days once the process was closed and we could tell them we were told 90 days and they would call him and he would have it approved and it would go back to 90 days like originally stated. I didn’t really understand but trusted the finance officer because he was great to use the entire time we were there. 3 days later I call the bank and try to do exactly like I was told and they said there is no way to do that I was shocked because that wasn’t what we were told would happen no problem called my sales rep and asked for the finance officers number and email so I could ask him I emailed him a week passed no response my sales rep calls to check in I tell him I haven't heard anything back i email him again while on the phone with the sales rep who gave me the contact info again just to make sure I got the right email. Still to this date no answer the finance officer text my husband needing our insurance card so my husband then asks him about the payment and my email he says he will talk to a manager about it.. it’s been 4 days now and no response so I text my sales rep who has been amazing this entire process he escalated it to a manager I received a call from the customer service manager Mrs Stacia who seemed to not have a clue on what the issue was and was very adamant that I was wrong and could not understand that I was more mad about being lied to than anything else gave no Resolution and I had to end the conversation by saying she clearly didn’t understand why I was was and we’re getting no where and hoped she had a great day I’m sure conversations are recorded and I have screenshots of the text and emails that were sent. I say Mrs Stacia had no clue on the situation because she I was put on hold for her to talk to Mr.Steel I’m sure and when she returned she tried to tell me he called and had a phone call conversation with me which was a lie because till this day I have never talked to him on the phone he hasn’t even responded to my emails or text my husband back. But some how she said she was told there was a conversation which never took place. I know it seems like I’m mad over a payment but I like to plan everything out and I Absolutely Despise being lied to as a Marine Corp Veteran both my husband and I and previously buying a vehicle from this same dealership previously I can not and will not stand for being lied to. I do not believe this review should go against Stefano in anyway because he has been nothing but amazing this entire time and tried his best to help out in every way. More

by mas.sanchez1977 Verified Customer Verified Customer

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I brought my 2024 Santa Fe in for a minor scratch and also some stickers on the hub caps. Service was great. I also enjoyed the waiting room. also some stickers on the hub caps. Service was great. I also enjoyed the waiting room. More

by ELLENFSU Verified Customer Verified Customer

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