Stacey Hopson

Do not buy a car here. Recently purchased a 2023 used XC 40. Here are all of the reasons why we would never buy here again and won't even back here to service our vehicle ( Recently purchased a 2023 used XC 40. Here are all of the reasons why we would never buy here again and won't even back here to service our vehicle (despite the fact that we live a couple blocks away). 1. The sales person we dealt with was incredibly slow. We saw the vehicle we wanted online prior to coming in. We came in and asked to see it. The sales rep sat at his desk for almost 2 hours toggling his computer and told us that he didn't know if the car was on site currently. After 2 hours, he figured out that it actually was on site so we were finally able to see it. We could have saved ourselves all of that time if he had just checked when we came in. 2. My license plates took almost 3 months to come in. I followed up with Smythe every few days after my first temporary plate expired but was left with a second temporary plate that was 20 days past expiration before they got my plates. When I called to check in, the receptionist assured me each time that someone would call me back. No one did, and each time I had to call back to follow up on the status of my plates. 3. At closing, I noticed a deep scratch on the front passenger bumper and a chip in the paint on the rear bumper. I was assured that these matters would be added to my "we owe" list of items to bring back for servicing. I was assured that the paint and a small ding in the door would be fixed at no cost to me. When I called to schedule my servicing, Smythe claimed to have no record of the noted defects and told me I could take it to a body shop down the road for repair. We escalated this issue to the manager, Larry, who called me and assured me that I could bring it in and repair it. I brought it in for repair and the service department informed me that they would fix the ding but not the paint because, again, the paint scratches were not noted on the "we owe" sheet. I pointed out that I have photos of the scratches from closing. Finally, after much haranguing, Smythe agreed to order to touch up paint and then asked if I wanted to apply it myself. That is where we are now. The scratches look pretty much the same and a little bit of touch up paint is not sufficient nor is it what I was promised when I closed on the car. We should have been a great, easy sale. We came in knowing exactly what we wanted and ready to walk out with a car. Instead we are still dealing with trying to remedy the insanely poor service provided by this dealership. We'll never back, and we'll tell anyone considering a purchase in the area to go anywhere else. The only compliment I can give is that Adam, who helped me get set up with the car on the first day, was very nice and competent. The competence apparently stops with him. More

Report | Print

Best dealership around. Thank you to Jesus, Adam Henry and Larry for all your help and attentiveness throughout the whole process. I’d recommend this dealership any day. 5/5 Thank you to Jesus, Adam Henry and Larry for all your help and attentiveness throughout the whole process. I’d recommend this dealership any day. 5/5 stars!! More

Report | Print

Could not have had a better experience at Smythe! They were kind, knowledgeable, helpful, and made the entire buying process quick & simple. They were kind, knowledgeable, helpful, and made the entire buying process quick & simple. More

Report | Print

Very helpful and professional. Highly recommended. Could not be mote pleased. Made me feel very welcome. Very transparent. Highly recommended. Could not be mote pleased. Made me feel very welcome. Very transparent. More

Report | Print

Jean was very helpful! Taught me new things the car even though I’ve been driving one already! Taught me new things the car even though I’ve been driving one already! More

Report | Print

Smythe Volvo is easy to work with and friendly. Happy to buy our 2nd car from them Happy to buy our 2nd car from them More

Report | Print

Alex and Stacey were very helpful and patient on a busy Saturday. We had some minor cosmetic issues with a used V60 we purchased and these were quickly addressed to our complete satisfaction. We were very Saturday. We had some minor cosmetic issues with a used V60 we purchased and these were quickly addressed to our complete satisfaction. We were very happy with our experience with Smythe Volvo and the entire staff we interacted with More

Report | Print

a very professional, transparent and organized business, making for a pleasant purchasing experience..strongly recommend it! making for a pleasant purchasing experience..strongly recommend it! More

Report | Print

From start to finish dealing with Smythe Volvo is terrific. They are extremely knowledgeable and really matched the right car to our needs. This is our 10th Volvo and we love the excellent sales and terrific. They are extremely knowledgeable and really matched the right car to our needs. This is our 10th Volvo and we love the excellent sales and service we get there. More

Report | Print

Great customer service. Team was really knowledgeable and accommodating, which made the experience simple and painless Team was really knowledgeable and accommodating, which made the experience simple and painless More

Report | Print