Spencer Rork

My experience was fantastic! They made the buying process quick, easy and enjoyable. I would gladly recommend BMW to friends and family! They made the buying process quick, easy and enjoyable. I would gladly recommend BMW to friends and family! More

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I am filing a complaint due in regards to buying a used car from BMW of Toledo. I am a resident of New York State and drove to Ohio (approximately a 10-12 hour drive) in order to pick up a used Mercedes Be car from BMW of Toledo. I am a resident of New York State and drove to Ohio (approximately a 10-12 hour drive) in order to pick up a used Mercedes Benz AMG GT53 from the dealership. After being pre-approved for the car and submitting all of the information to the dealership via phone. I received a car different from what was listed on the advertisement. I purchased the car for $91,999 and was told this vehicle was priced to sell based on the equipment installed/options on the car and the market in the surrounding area. After I agreed and make the trip to Toledo, I picked up the car in which they listed has Burmester High-End 3D Surround Sound System and Wheels: 19 Black AMG Twin 5-Spoke. The price of the Burmester HIGH-END upgrade is $4,550 and the AMG rims advertised in the pictures are $4,150. However, the car does not have the HIGH END sound upgrade, just the standard. I called Mercedes and provided the VIN and was told that there is no HIGH END upgrade package on the car. Additionally, after I drove home (again for 10-12 hours), I learned very quick the rims were NOT Mercedes AMG RIMS. They were aftermarket rims set on the car to "appear" has if they were the AMG rims. There is NO AMG branding on the rims, and I went to Mercedes to confirm that these are not original rims created by Mercedes. After showing serious intent, after purchasing the car, after returning home. The General Manager of BMW of Toledo offered me $250 to help "offset" the false advertisement, which would have actually added $8,000-$10,000 to my vehicles value, but is in fact not included but SOLD as if it was. Originally, there excuse was we are a BMW dealership and not very knowledgeable on Mercedes vehicles. We simply enter the VIN into a system to check what it is on it... They responded "the used car was listed with the with the after market wheels which are visible in the pictures online" but literally in the ad it states Wheels: 19 Black AMG Twin 5-Spoke and additionally, they used aftermarket wheels that look like the original.... they also told me to get a lawyer, so now I am BE AWARE of all dealerships, regardless if they are flagships or not... The people behind these desks will put the reputation of prestigious brands on the line in order to take your hard earn dollars! Feel free to contact me for more info on my experience, I have everything recorded in great detail since I am working on taking legal action... $250 credit for false advertising $8,000-$10,000 worth of options, sad... They really need to consider who this general manager is running the dealership More

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Easy going, thorough, and helpful. As a first time buyer, I had an overall good experience. As a first time buyer, I had an overall good experience. More

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Had a great experience with customer service at Yark BMW. Steve Messinger was awesome on helping with all my questions and the whole process of purchasing my car. Steve Messinger was awesome on helping with all my questions and the whole process of purchasing my car. More

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I Just purchased my first ever BMW and the experience was like no other. Steve (Kiz) was so knowledgeable and helpful. He provided the best customer service experience I’ve ever had with a dealership. And My like no other. Steve (Kiz) was so knowledgeable and helpful. He provided the best customer service experience I’ve ever had with a dealership. And My car shattered my expectations even though I designed it myself :) It truly lives up to the title of The Ultimate Driving Machine®. I highly recommend BMW of Toledo if you are looking for a new or used vehicle. More

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