Spencer Ramos

I purchased a 2018 Jeep Grand Cherokee from this dealership, and within 48 hours, found a major coolant leak. I immediately contacted my salesman, and he got a manager named Spencer to call me to d dealership, and within 48 hours, found a major coolant leak. I immediately contacted my salesman, and he got a manager named Spencer to call me to discuss the issue. Since I lived 1.5 hours away, Spencer offer to have it towed back to their dealership but immediately changed his mind and suggested I take it to a local shop for diagnosis but emphasized not another dealership. I questioned why and he said he wants an “honest diagnostic” but promised to reimburse the diagnostic fee because that was my biggest concern since I should not be responsible for one. I took it to Midas that same day and they confirmed a cracked water pump assembly and that the head gasket needs to be replaced. I paid $195 for the diagnostic and sent Spencer the invoice and photos as he asked. He calls to say that it’s expensive and not sure if it’ll be covered but will speak to his manager and will follow back up. He then finally calls back the next day, after I kept calling, claiming "good news" - they will fix it and send a tow truck to get it to their dealer instead. He says that they supposedly already replaced the water pump assembly prior to selling it so it might be a faulty one and is “now” covered under that. I said cool, what about reimbursement for the diagnostic fee and a rental? He then refused both saying that the dealership is already handling repairs and towing "out of good will." He continues and says regardless I would have paid for one “if they weren’t in the picture.” So, if the dealership supposedly replaced the water pump recently when they realized it was damaged during an inspection PRIOR to me even purchasing it and it fails within 48 hours of ME PURCHASING IT, how in the world is the dealer NOT part of the picture??? After that I asked to speak to someone else cause I refused to continue talking to him. His manager Dennis supposedly told him he’ll call me to talk. After more hours of delays and my persistence, Dennis finally called me and agreed to reimburse the diagnostic fee once repairs are done to the car. Didn’t sound believable but I was too tired to argue and just want my car to be fixed. Once the repairs were done the next day, I drove 1.5 hours to get the car and now I’m told I have to wait to get a copy of the repair order(s) and get my reimburse because it’s a “Saturday” and that they’ll process it the next business day. Instead of arguing again, I just leave. After the 1.5hrs drive home from the dealership, I realized the car is still leaking coolant. I’m just at that point I don’t even want to do deal with them anymore and feel embarrassed I even did business with this place. Why am I fighting tooth and nail with the dealership on doing the right thing? I could understand if I came back months later about an issue with the car, but this LITERALLY failed within 48 hours of me buying it and I told them during the same time frame and the issue is still not fixed! Not even 150 miles put on the car and 90 of it was driving back home from the dealer when I first got it. This is by far the worst car buying experience I’ve ever had. More

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Really felt welcomed into the dealership made sure I was comfortable and great communication and dedicated comfortable and great communication and dedicated More

by ISAAC.ROCHA126 Verified Customer Verified Customer

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I was initially uncertain about my preferences, but Randle efficiently assisted me in selecting the ideal vehicle. The online procedure was straightforward, and scheduling an appointment was promptly a Randle efficiently assisted me in selecting the ideal vehicle. The online procedure was straightforward, and scheduling an appointment was promptly arranged. More

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Honestly is the best policy for any business I saw little of it at San Antonio Dodge, Car fax, crap tried to sale sale me a car with Serious Front end Damage , ran my credit two times over a 2 little of it at San Antonio Dodge, Car fax, crap tried to sale sale me a car with Serious Front end Damage , ran my credit two times over a 2 hour span the second one was unauthorized. More

by drell2 Verified Customer Verified Customer

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Everyone was super awesome and knowledgeable. Jesse and Spencer got me the best deal they possibly could. And got me exactly what I was looking for in a ride. Dodge is more than just cars it's a Jesse and Spencer got me the best deal they possibly could. And got me exactly what I was looking for in a ride. Dodge is more than just cars it's a family and a lifestyle. Thanks again guys! More

by NGARZA169 Verified Customer Verified Customer

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San Antonio DCJR has always been my go-to dealership. I’ve purchased 3 vehicles from this location, and I’ve always left there satisfied with the service that I received! I’ve purchased 3 vehicles from this location, and I’ve always left there satisfied with the service that I received! More

by ANTHONYBYERLY Verified Customer Verified Customer

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Samantha Houston was amazing! She went above and beyond for us. We drove 4.5 hours and was greeted, spoken to, and processed with professionalism and speed. She went above and beyond for us. We drove 4.5 hours and was greeted, spoken to, and processed with professionalism and speed. More

by ShellyWilliams Verified Customer Verified Customer

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Randle was an awesome salesperson. Very honest and friendly. I will be sending friends and family to him!! Very honest and friendly. I will be sending friends and family to him!! More

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I know was long long day there but those guys were amazing and did a great job overall, thank you and keep it up amazing and did a great job overall, thank you and keep it up More

by AHMED1969ABDO Verified Customer Verified Customer

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Andre was great to work with he really took my needs and wants into consideration when showing me vehicles in my budget. Will definitely return and recommend him to friends and family. wants into consideration when showing me vehicles in my budget. Will definitely return and recommend him to friends and family. More

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