Spencer Prouty

My sales person Spencer was excellent and I would definitely purchase another vehicle from him! I was not entirely happy with my overall experience at Niello Volkswagen but had had to do more with th definitely purchase another vehicle from him! I was not entirely happy with my overall experience at Niello Volkswagen but had had to do more with the person coming up with the final price of my lease. I don’t think he was entirely honest with me and could have done a much better job to get me closer to the National Ad lease that was advertised. I even went in earlier that day to talk about the extra fees that could raise my lease payments because I was already aware that there are different taxes in different states among other fees so I wouldn’t be surprised or disappointed. He was not looki g out for my best interest or doing his best to honor the lease special. Instead I feel like he was capitalizing on the race to get these ID.4 lease vehicles and using that too make as much money as possible instead of doing whatever he was able to do within his capabilities to get my lease payments as low as he really could which would have brought me much closer to the Volkswagen National Lease Special for the 2024 ID.4 S with the 63 kWh battery. More

by BESCAY Verified Customer Verified Customer

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Spencer was very diligent with great follow up. Steve was also very personable and the experience was fantastic. Steve was also very personable and the experience was fantastic. More

by ROBBIE.FWS Verified Customer Verified Customer

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They were able to find exactly what I was looking for and were very friendly. were very friendly. More

by MICHELLEP322 Verified Customer Verified Customer

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They were willing to work with me to come to a mutually beneficial outcome. Everyone was very friendly and very helpful. I want to thank Tevin and Spencer for helping with the car, Carlos for working with beneficial outcome. Everyone was very friendly and very helpful. I want to thank Tevin and Spencer for helping with the car, Carlos for working with me and everyone else involved. I traded in a car I loved for one of my dream cars. I would highly recommend this dealership, they were great. 🫡 More

by Jon Verified Customer Verified Customer

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As a first-time vehicle leaser, I was very fortunate to visit Niello Volkswagen. Spencer was great with follow-ups, ensuring I found the perfect vehicle that met all my needs. Jose was EXTREMELY helpful an visit Niello Volkswagen. Spencer was great with follow-ups, ensuring I found the perfect vehicle that met all my needs. Jose was EXTREMELY helpful and a pleasure to work with, making sure I was familiar with all the new features and functionalities in the new model. Louis from finance was also very considerate of my budget and worked with me to reach a number I felt comfortable with. Will was also very helpful in answering all my questions regarding the paperwork. Overall, it was a fantastic experience working with the team, and I would definitely return when looking for my next vehicle. More

by EMANHIGGY90 Verified Customer Verified Customer

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Spencer was extremely helpful and went the extra mile for us. The lease process was painless from start to finish. us. The lease process was painless from start to finish. More

by ARCHIE_DELACRUZ Verified Customer Verified Customer

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All was good except it took too long. Spencer showed us what we wanted…..that was fast. The trade in value took a little time…. I get that. The paper work was a little exhausting since al Spencer showed us what we wanted…..that was fast. The trade in value took a little time…. I get that. The paper work was a little exhausting since all we wanted to do was write a check and say thank you. We arrived about 11 AM and left around 2:30. Too long. More

by MARLOWE530 Verified Customer Verified Customer

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Spencer was very helpful. Luis and him worked efficiently to quickly get me a great deal and not waste any time. Thanks! Luis and him worked efficiently to quickly get me a great deal and not waste any time. Thanks! More

by POSNERMARK Verified Customer Verified Customer

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