Spencer Kaplan

The service at Mercedes Benz of Henderson is world class. From vehicle pick up to vehicle return, they do ever thing to ensure my vehicles exceed my expectations. From vehicle pick up to vehicle return, they do ever thing to ensure my vehicles exceed my expectations. More

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Very professional and a pleasure to work. The experience wasn’t perfect but between the effort and professional attitudes we worked through them. I’ve bought two cars from here in last 30 day The experience wasn’t perfect but between the effort and professional attitudes we worked through them. I’ve bought two cars from here in last 30 days. More

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I brought my vehicle in for servicing, but when I got it back, it had lower body damage. Upon contacting the service manager, Spencer Kaplan, he immediately denied responsibility without even examining the back, it had lower body damage. Upon contacting the service manager, Spencer Kaplan, he immediately denied responsibility without even examining the damage and even had the audacity to offer to repair the damages at a lower cost than their usual charge. Initially, I suspected the damage occurred while being racked prior to being worked on, but after insisting he inspect it, Kaplan claimed it was from hitting a curb. Kaplan denied having video evidence of that side of my vehicle upon pickup, and he continues to deny responsibility. As a Mercedes owner for over a decade and having purchased three Mercedes vehicles, this has been my worst experience with a Mercedes dealership! I strongly advise capturing pictures and a 360-degree video of your vehicle before leaving it for service at this location. More

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The service department was extremely knowledgeable and my repairs was expedited to get me back on the road as soon as my car was finished. Thanks so much to everyone involved from start to finish!! repairs was expedited to get me back on the road as soon as my car was finished. Thanks so much to everyone involved from start to finish!! More

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Spencer Kaplan and Will Bane always provide excellent service! They make sure repairs are taken care of correctly the first time and communicate throughout the process. I would highly recommend them to service! They make sure repairs are taken care of correctly the first time and communicate throughout the process. I would highly recommend them to anyone. More

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Once again Mercedes-Benz of Henderson has far surpassed the words excellent customer service. My car needs were taken care of professionally by Eric and the service team. And a touch of the management the words excellent customer service. My car needs were taken care of professionally by Eric and the service team. And a touch of the management team. Thank you again for providing excellent customer service year after, year after year , Happy Holidays and all the Best✨️✨️✨️✨️✨️ More

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Mr Leslie is a wonderful service adviser and an asset to your dealership. He is always available and has responded immediately to my calls. He is efficient, knowledgeable and extremely helpful which I appre your dealership. He is always available and has responded immediately to my calls. He is efficient, knowledgeable and extremely helpful which I appreciate living 90 miles in Laughlin from the Henderson location. More

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In the five+ years of owning my latest Mercedes Benz, and in selecting MB service in Las Vegas, I've realized that no one exceeds the ability and courtesy of Will Bane. I believe the service support I've co in selecting MB service in Las Vegas, I've realized that no one exceeds the ability and courtesy of Will Bane. I believe the service support I've consistently experienced will help insure that my next purchase is also at Mercedes Benz of Henderson. More

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Dave Rules. My tour van runs like a top these days thanks to Dave and his skilled artisans of all things Sprinter. Impeccable service always. My tour van runs like a top these days thanks to Dave and his skilled artisans of all things Sprinter. Impeccable service always. More

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The best service we’ve ever had from a car dealership I recommend everyone buy Mercedes recommend everyone buy Mercedes More

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