Spencer Bush

I would never purchase a single car from Nissan at Monroe. We purchased a car from them at the end of June. Our consultant was Spencer and we told him prior to purchasing his car that we had problems Monroe. We purchased a car from them at the end of June. Our consultant was Spencer and we told him prior to purchasing his car that we had problems with other dealerships with finding out a car we wanted had problems and if that was the case again we would leave the car. Spencer reassured us that Nissan does not sell any cars that have problems and that Nissan sell cars with problems it’s illegal. We told Spencer that we want the car and want a new car inspection done. He told us that this is something they do for all there vehicles. So we purchased the Nissan Rogue from them. After a month and a half the car started smoking and we had to pull off the side of the road. Spencer told us the car had warranty still on it and that we could use roadside assistance and if we have problems within a few months, they will cover it. So we called Nissan Road assistance and this is when we find out the car did not have any warranties on it as well as we do not have any roadside assistance help. Nissan support told us to contact Nissan Monroe regarding the issue. We towed the car to Nissan at Monroe and was charges for an inspection. They tell us that the engine fan needs to be replaced and they had records in their system that this needs to be replaced before hand. We told the Nissan tech guy that we were told there was nothing wrong with the car and that the inspection is already done. their manager called us and let us know that this was never done. We never requested it and now it will be $2500 to replace the engine fan. We contact Nissan headquarters and they do their investigation on trying to get the car fixed with no charge to us . They conclude their investigation and say that it’s up to Nissan Monroe to actually do that was charges for you for free. Nissan Monroe denied even having any conversation with us regarding this and any type of assistance on fixing it. Now for anyone wanting to purchase a car from here, I would highly recommend you not even going with Nissan in general. There’s no accountability, they lie and don’t keep their word and have terrible customer service. We’ve always purchased Nissan cars, but after experiencing what we experience with purchasing this one, we will be taking our business to any other dealership. And I highly recommend y’all never going here so you all don’t have to experience what we had to go through. Save your time, your money and health and get a different brand of car. More

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