Sophia Louzada

5 STAR Service and Sales department. I will buy my 5th in late 2025 from IRA SUBARU. I will buy my 5th in late 2025 from IRA SUBARU. More

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Attentive, punctual, professional service with Sofia. Maintenance,, thorough. Explanation of accident repair unclear. If car is turned in for resell, seller would have to take a reduction. Manager unavai Maintenance,, thorough. Explanation of accident repair unclear. If car is turned in for resell, seller would have to take a reduction. Manager unavailable. More

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Pushy staff with "buy now or it's going to sell! " tactics. They lied about the car I was coming in to see. I don't think it existed and they immediately made a big show of the car being bought that " tactics. They lied about the car I was coming in to see. I don't think it existed and they immediately made a big show of the car being bought that morning just because I didn't pay a $500 deposit to hold it sight unseen. Then in negotiations, they would agree to the price verbally but then make it a higher number on paper as if I wouldn't notice. More

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I left their feeling as though I didn't get xxxxed over. I think the dealership and I felt the deal was as fair as it could have been! I think the dealership and I felt the deal was as fair as it could have been! More

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The service, was the best I’ve encountered in my many years of purchasing vehicles! years of purchasing vehicles! More

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We came in on a Sunday and Ellie greeted us outside and introduced himself. We told him I’m Interested in one of the last 2023 Outback Onyx that they had in the lot. We sat down with him and did some negot introduced himself. We told him I’m Interested in one of the last 2023 Outback Onyx that they had in the lot. We sat down with him and did some negotiating and couldn’t come to an agreed price and trade. We were ready to head out and he asked us to hold for a few minutes more. He came back with a offer we couldn’t say no to. Ellie and the sales manager Sophie really came through for us on our trade and the new car. I just want to say thank you to you both and will recommend people come to see you. Throughout the entire process they were kind and professional and made me a client, not just a customer. Thank you, Ellie and Thank you, Sophia. Our finance manager was great as well, he was kind, professional, and gave me my options and did not pressure me, thank you as well. More

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i had the 30000 miles maintenance there yesterday, and replaced the rear view mirror. Roger was very helpful! the best service! replaced the rear view mirror. Roger was very helpful! the best service! More

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ATTENTION: PLEASE BE PREPARED TO WAIT MONTHS BEFORE GETTING A VEHICLE. IRA SUBARU DOESNT HAVE TITLES TO MORE THAN HALF THEIR "AVAILABLE" VEHICLES POSTED ON THEIR WEBSITE. THEIR CARS ARE OVERPRICED AND GETTING A VEHICLE. IRA SUBARU DOESNT HAVE TITLES TO MORE THAN HALF THEIR "AVAILABLE" VEHICLES POSTED ON THEIR WEBSITE. THEIR CARS ARE OVERPRICED AND THEY WILL SAY THEY DID COMPLETE SERVICE ON YOUR VEHICLE, BUT DONT BELIEVE THE HYPE. I HAVE WASTED SO MUCH TIME WITH THIS DEALERSHIP AND BEEN OVERLY PATIENT. THEY SELL NOTHING BUT DREAMS. I WILL NOT BE RETURNING. More

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Buying from this dealership in January has been such a headache. For making such a big purchase, the customer service experience has been completely disappointing, transactional and the ball was dropped m headache. For making such a big purchase, the customer service experience has been completely disappointing, transactional and the ball was dropped many times. I have a deep Paranoia that I was sold a car that will malfunction soon. Rosco has ‘tried’ to make it right but unfortunately it’s been one disappointment after the other and I’ve been extremely patient. Here are only some of the experiences I had with them. 1. Sold the car with a dead battery which they replaced. 2. I was told the starter of the car going to go out soon by a mechanic. 3. I’m afraid there are potential engine problems that will come up to the surface in the future. 3. My title of the car was never given to the lender. It’s been 3 months. 4. Communication in the company is disorganized and it’s painful to get someone to call me back. I have to hound folks to even get a message across. 5. Was sold the resist all package but never given resist all supplies. More

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Don't recommend at all! scheduled an appt to drive a car, called before leaving home to tell them we would be there at our appt time and, to ensure the car was still there. scheduled an appt to drive a car, called before leaving home to tell them we would be there at our appt time and, to ensure the car was still there. Kimberly assured us it was and quite curtly told us that she wouldn't sell a car that had an appt. we showed up to be told by rich that there was someone working a deal but, if it fell through, the car was ours. when we returned from the road test, we were informed the car had been sold. the sales managers response? "we're not a holding facility " and regardless of our appt, the person that walked in off the street was allowed to buy the car we were scheduled for. unscrupulous and unprofession More

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