Sonja Jovanovic

Everyone I spoke with was so so helpful! I had the pleasure of working with Sonja when purchasing my Jetta GLI and I couldn’t be more impressed with the experience! From the moment I walked I had the pleasure of working with Sonja when purchasing my Jetta GLI and I couldn’t be more impressed with the experience! From the moment I walked into the dealership, Sonja was welcoming, attentive, and genuinely interested in helping me! She took the time to understand my needs and helped with any questions I had. The entire process, from test-driving to financing, went PERFECT. With this being my first time purchasing, I had no idea how any of this worked and Sonja was the perfect consultant to have by my side to say the least. She was super knowledgeable about the model itself which I was so appreciative of. I highly recommend Sonja if you’re in the market for a car. Sonja and the rest of the teams’ professionalism and dedication to customer satisfaction truly set them apart from others in the industry. I cannot thank them enough!!! It was a day I will always remember. More

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Sonja was fantastic to work with through the whole purchasing process. She was patient and able to answer all my questions. I would recommend her and Ganley Westside Imports to anyone looking for a purchasing process. She was patient and able to answer all my questions. I would recommend her and Ganley Westside Imports to anyone looking for a new car. More

by PAUL_YAUSSY Verified Customer Verified Customer

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Negative Equity drama - they worked to find a vehicle that would work for the situation. Sonja and Carlos were amazing !!! They both have the patience of saints! Would highly recommend this dealership that would work for the situation. Sonja and Carlos were amazing !!! They both have the patience of saints! Would highly recommend this dealership and team! More

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Other than Sonja being helpful and great it was horrible. I was mislead in my trade in value by Chad Musiek. Being my second car with them I felt taken advantage of and won’t be getting a car from them again I was mislead in my trade in value by Chad Musiek. Being my second car with them I felt taken advantage of and won’t be getting a car from them again More

by Ameer Najjar Verified Customer Verified Customer

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I already responded to this survey. I had a very good experience.Sonja and Terry were very excellent. I had a very good experience.Sonja and Terry were very excellent. More

by Gregfrey48 Verified Customer Verified Customer

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Great friendly staff who took the time to understand our needs, situation, and get us taken care of! needs, situation, and get us taken care of! More

by HEATHERLYDA Verified Customer Verified Customer

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Very easy to deal with, the process was short and easy, will buy again there will buy again there More

by ADAMBOVE Verified Customer Verified Customer

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They helped facilitate an excellent buying experience throughout the entire process. Will definitely be back again. throughout the entire process. Will definitely be back again. More

by N.A.BAUER97 Verified Customer Verified Customer

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Lack of good management. VW deal was ok, that’s why we were there. Done. VW deal was ok, that’s why we were there. Done. More

by SLSTURNEY Verified Customer Verified Customer

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I had a horrible experience, and have told friends, family, and colleagues to stay away from Ken Ganley Volkswagen in North Olmstead. The sales woman was not prepared to sell a used Kia she was not fam family, and colleagues to stay away from Ken Ganley Volkswagen in North Olmstead. The sales woman was not prepared to sell a used Kia she was not familiar with car and logistics. She and her manager Doug screwed up on paperwork, even when I pointed out on the point of sales was written incorrectly and did not include the $12,000, plus $1000 I was putting down as cash. The kept trying to talk my into financing with them at 7.99, when I found financing for 5.94 with my credit union, which Sonja said couldn't be since she looked it up online. I have great credit and absolutely did get it at that rate! The last time I went to look at the car (third time) I was with my boyfriend and we realized that the cooling seats did not work properly on passenger side and that there also was some type of mud/cement that if scrubbed hard with my nail would come off, there were several places on back. When we asked her about them she said that's what you get buying a used car. I was confused... there's no expectation that the car would be detailed and clean?? Also, no one bothered to clean the pop up shade on the moonroof that was covered in cotton. Absolutely no sense of any kind of detail to make it look new. I was the one to ask about extended warreny and tire protection etc, these are plans I believe in and usually purchase with a car. I asked Sonja, Doug, and Loius for brochures on the warranty plans. None could be found, and also Loius never explained the different warranties and deductibles offered. I didn't even catch that until another finance guy from Hyundai was going over paper work! Why would I choose a $250 on a warranty that if I paid less than $400 more, there was 0 deductible. Make that make sense! I feel that they thought I was a dumb women and they could treat me any old way. I'm an educated teacher with a masters who is by no means dumb or who enjoys people who underestimates her intelligence. There are SO MANY things I was unhappy with, but that would be a small book to include it all. But one last screw up, Loius and Sonja did paper work that never included my $1000 down to hold the car. I was offered back to my debit, but I wanted that included to lower my monthly payment, but was told it was too late. So much more... so again I advise everyone to stay away from this specific location. I can only hope that other Ken Ganleys have much more caring and honest workers! More

by DEBJUST4FUN Verified Customer Verified Customer

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