Sonic Automotive | Page 7

They made it easy to bring in the truck for a recall service. Appreciate the communication with text messages. service. Appreciate the communication with text messages. More

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I always get excellent service at Jordan Ford in Mishawaka IN. I ave leased several cars from them. Mishawaka IN. I ave leased several cars from them. More

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Chris was great! He was very attentive to detail. Vehicle returned in a very timely manner. He was very attentive to detail. Vehicle returned in a very timely manner. More

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BEWARE! In 2022 this dealer scammed me into paying too much for a car. I asked them never to contact me again, but they keep contacting me. Stay away from th In 2022 this dealer scammed me into paying too much for a car. I asked them never to contact me again, but they keep contacting me. Stay away from this spam dealer. More

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I was in and out before I knew it. I was greeted by the most friendly customer service agent. He followed up after the car was serviced by walking me through every thing they did. I was greeted by the most friendly customer service agent. He followed up after the car was serviced by walking me through every thing they did. All in all a very good experience. More

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The staff was friendly, they ordered the parts the day before and I was in there for less than an hour. before and I was in there for less than an hour. More

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Brought my new truck in for recalls the service writer was fantastic, but for some reason the radio issue is worse than when I brought it in. There were three electronic recalls. Not sure if the other two was fantastic, but for some reason the radio issue is worse than when I brought it in. There were three electronic recalls. Not sure if the other two were fixed or not but the radio issue is still there. Guess I’ll have to go back next week🤷‍♂️ More

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Great follow up! Brandy and Dave were great to deal with. They kept me informed as I waited on the delivery of my Bronco! Brandy and Dave were great to deal with. They kept me informed as I waited on the delivery of my Bronco! More

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Service was great and the schedule was kept on time . Will be returning for service in the future. Will be returning for service in the future. More

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After hitting a deer in Dec 2024, I trusted Jordan’s again because of a great experience in 2021. This time? A nightmare. They returned my car in Jan. By April, it was overheating. Turns out the tech again because of a great experience in 2021. This time? A nightmare. They returned my car in Jan. By April, it was overheating. Turns out the tech had taken shortcuts—missing engine cover, broken fan shroud, and a poorly burped cooling system. I brought it back six times in a month, getting excuse after excuse. Customer service was abysmal—broken promises, no callbacks, and no real solutions. When another deer hit my car in May, I was relieved I could take it somewhere else. Campbell Ford quickly spotted more issues Jordan’s ignored and fixed things properly. But the car kept overheating. Campbell ran a block test—blown head gasket. Jordan’s refused to believe it, claimed nothing was wrong, and spent months avoiding responsibility while I drove a ticking time bomb. In the end, Jordan’s said, “It runs. You just never know when it’ll overheat.” That’s The Jordan Way. More

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