Sinh Pham | Page 9

Terrific experience I had a very bad experience at Sterling McCall in 2013 when I purchased my Rx350. I decided to reach out to Westside Lexus because my wife had a pleas I had a very bad experience at Sterling McCall in 2013 when I purchased my Rx350. I decided to reach out to Westside Lexus because my wife had a pleasant service experience at Westside a few years ago. It was the best car purchase decision that I had ever made. There was no haggle during the negotiation process, and Nam Pham, the sales consultant, never showed any signs of impatience after having numerous oscillating decision making changes. More

by kaicheung1982 Verified Customer Verified Customer

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Excellence Only one word to describe the solid, consultative approach to educating clients...bar none the most productive yet not threatening environment I have Only one word to describe the solid, consultative approach to educating clients...bar none the most productive yet not threatening environment I have ever experienced in my business career of serving as an out sourced Chief Financial Officer for 40+ businesses. Inevitably I assist all our physician clients in their vehicle purchases, and Westside Lexus assists those who have experienced abusive sales tactics by reframing the purchasing process in a clients' mind. The expectation of high pressure never materialized...period...making the entire journey not only enjoyable, but repeatable. Mike Richards is THE quintessential, resident expert in the education of clients. An educated client makes smart choices...the wisest being to "run with the winners". Are you? Or are you settling for the same old boring, worn-out journey? Talk to Mike!!! More

by ConciergeCFO Verified Customer Verified Customer

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Pleasant and easy bothered at closing but had no choice but to move forward. Helpful salesman but one item was not what I expected and was not discussed bothered at closing but had no choice but to move forward. Helpful salesman but one item was not what I expected and was not discussed More

by CANNWESTFALL Verified Customer Verified Customer

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Professional and accommodating It was a pleasure working with Jeffrey in selecting a car and price due to his professionalism and style. Sinh made the fiancing process quick and inf It was a pleasure working with Jeffrey in selecting a car and price due to his professionalism and style. Sinh made the fiancing process quick and informative. More

by aderojas Verified Customer Verified Customer

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Great sales experience Great service overall. Everything was done in a timely and concise manner. I am very pleased with my my experience at West Side Lexus. Will definitely Great service overall. Everything was done in a timely and concise manner. I am very pleased with my my experience at West Side Lexus. Will definitely recommend to my friends and family. More

by thytran0973 Verified Customer Verified Customer

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Leased a new RX350 Sinh helped my husband purchase his IS few years ago. This time, we were hoping to see Sinh again but we found out that he moved up you Finance Depart Sinh helped my husband purchase his IS few years ago. This time, we were hoping to see Sinh again but we found out that he moved up you Finance Department. We are fortunate to have met Nam in Sales department because he is very approcheae, attentive to our needs, and was able to answer all our questions. After finding the perfect vehicle for us, Sinh was able to help us with the payments and all the paperworks. Excellent service received from Sinh and Nam. More

by a_comple Verified Customer Verified Customer

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Bought my car and I was in and out in less than one hour. I saw a GS350 online and because its L-certified, I knew I could trust it, without seeing it in person or driving it. I called Doug Phillips and we ta I saw a GS350 online and because its L-certified, I knew I could trust it, without seeing it in person or driving it. I called Doug Phillips and we talked about the proce over the phone. I told him I have my lunch hour to get "everything" done. I arrived, the paperwork was ready and everything was in order as I expected and I was finished with him within 10 minutes. He brought me to finance and Sinh Pham was my next contact. He was very efficient and finished my application and explaining the different service enhancement packages available within 30 minutes. Everyone was respectful of my time, which I appreciated. Sinh got me a better rate than my bank did. I signed my paperwork and left within one hour of arriving. I came back to pick up the car after work and Doug patiently walked me through the features of the car, set up my phone, etc. He was informative at the appropriate level of understanding I needed. THAT is the epitome of customer satisfaction. I am busy running two businesses and I want to be heard, respected, and delighted when I'm making a big purchase like a car. I bought a car just 2 weeks prior from a different car dealership (for myself... This Lexus was for my husband.) And the process took over 3 hours. I was exhausted and deflated that time so imagine my excitement and delight when I left Westside Lexus!!! The experience was like night and day. I'm happy I came to Westside. I have already pinged Doug to be on the lookout for another car for me. I'm a very satisfied client. More

by BossLady Verified Customer Verified Customer

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Exceeded expectations Both Nam & Sihn were very peasurable to work with. They made the process very enjoyable. They educated us on our options and made us feel very confide Both Nam & Sihn were very peasurable to work with. They made the process very enjoyable. They educated us on our options and made us feel very confident with our decision. More

by mike.s.abbasi Verified Customer Verified Customer

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Yet another excellent experience at Westside Lexus! Excellent experience. From the salesman (Jeffrey Byers) to the Finance person (Sinh Pham), I was treated as a valued customer. I believe this was my Excellent experience. From the salesman (Jeffrey Byers) to the Finance person (Sinh Pham), I was treated as a valued customer. I believe this was my 10 car from this dealership. Obviously, I am a well-satisfied customer. More

by JKENT.FRIEDMAN Verified Customer Verified Customer

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Experience Excellent from start to finish Mary and Steve took great care of me throughout the entire car buying experience. We will continue to use them for all Excellent from start to finish Mary and Steve took great care of me throughout the entire car buying experience. We will continue to use them for all of our car buying needs. More

by annabtx1 Verified Customer Verified Customer

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