Simon Dharmawan

I have experienced excellent customer service from the staff at Fremont Toyota. From working with Simon on my 2024 Highlander purchase, and my first service, Oscar, the manager, and the staff were awesome staff at Fremont Toyota. From working with Simon on my 2024 Highlander purchase, and my first service, Oscar, the manager, and the staff were awesome. Just this month, I went in for service, and John was friendly and professional. He offered a car wash and kept in contact via text on the status of my car's completion. More

by rap.peace25 Verified Customer Verified Customer

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I want to start by saying that Simon and the manager were absolutely amazing. They were kind, patient, and made the car-buying process smooth and comfortable. Their professionalism is the only reason this re absolutely amazing. They were kind, patient, and made the car-buying process smooth and comfortable. Their professionalism is the only reason this review is not one star, and honestly the main reason I went through with the purchase at all. I would happily buy from Simon again. Unfortunately, my experience with the finance manager, Jason, was the complete opposite and left a very sour ending to what should have been an exciting moment. From the moment we entered his office, he did not introduce himself, stand up, greet us, or even acknowledge our presence unless he needed a signature. We weren’t invited to sit, and basic courtesy was completely absent. His tone throughout the entire interaction was rude, dismissive, and condescending, to the point where it felt uncomfortable to ask questions. Several of his remarks came across as snarky and impatient. At one point, while reviewing paperwork that included a language preference section, I casually pointed out Spanish, and he scoffed under his breath and said something along the lines of, “Well, we’re not speaking Spanish, are we?” That comment was unnecessary and unprofessional. When discussing insurance, I said I wasn’t sure if I had full coverage and needed to double-check. His response was, “What do you mean you’re not sure?”—said in a belittling tone. Later, when I said I didn’t have full coverage yet and was about to finish my sentence, he cut me off and sarcastically asked, “So are you getting the car tomorrow or what?” The entire interaction felt rushed, arrogant, and disrespectful. I was genuinely so uncomfortable that I almost walked out and didn’t buy the car at all. The only reason I didn’t was because Simon and the manager went above and beyond to make things right. Spending over $10,000 on a vehicle, I expect at least basic respect and professionalism. If Jason remains in this role, I will not be returning to this dealership. It was extremely disappointing that such a great experience was overshadowed so badly at the end. Thank you again to Simon and the manager—your service did not go unnoticed. More

by katherinesantana0220 Verified Customer Verified Customer

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Excellent customer service. Our purchase experience was very smooth from beginning to end. We are very satisfied. Our purchase experience was very smooth from beginning to end. We are very satisfied. More

by nlverducci Verified Customer Verified Customer

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Ken gave me a good price on our car and a good trade in value when two other dealers would not. I have rarely ever liked a car salesman. Ken Costa is the guy you want to deal with. I will seek him out for value when two other dealers would not. I have rarely ever liked a car salesman. Ken Costa is the guy you want to deal with. I will seek him out for my next purchase for sure. More

by HARPERSTEVE77 Verified Customer Verified Customer

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They are not transparent during deal negotiations, if you call after done your deal for any question about your car the salesman behave is very rude call after done your deal for any question about your car the salesman behave is very rude More

by Mr. Mahal Verified Customer Verified Customer

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Most of my experiences with dealerships have not been good. Not this time. And it was all because of Ken! He gave me a good price on the car and a good trade in value. He was much better than two nearby good. Not this time. And it was all because of Ken! He gave me a good price on the car and a good trade in value. He was much better than two nearby dealers. No matter where you are in the Bay Area it's worth the drive. Go see Ken. More

by HARPERSTEVE77 Verified Customer Verified Customer

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Internet Sale Manager Simon Dharmawan takes good care of me during 5 hours sale process. me during 5 hours sale process. More

by Tuanphong Luu Verified Customer Verified Customer

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Service at Fremont Toyota was excellent & Maria Castillo is my go-to service advisor when ever I need my vehicles serviced. I will continue to have my vehicles serviced at Fremont Toyota. is my go-to service advisor when ever I need my vehicles serviced. I will continue to have my vehicles serviced at Fremont Toyota. More

by FremontToyotaGuy Verified Customer Verified Customer

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Fremont Toyota made a very good environment for me to lease a car from. I will do business here again. lease a car from. I will do business here again. More

by ileasedacar Verified Customer Verified Customer

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For 5 years in a row Fremont Toyota is The Best 5 Star rating for me , from Service like Maria and on Sales like Simon Dharmawan , they always took care of all my needs , they were all Highly Recommend , rating for me , from Service like Maria and on Sales like Simon Dharmawan , they always took care of all my needs , they were all Highly Recommend , Fast Reliable and always Accurate , Well Done 👍 until next time. Thank you so much . More

by reyrs Verified Customer Verified Customer

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