Sidd Chandra

Sunrise Volkswagen is probably the worst dealership I have ever did business with when purchasing and owning a brand new car. I am not sure if it is only this particular dealership or Volkswagen in gener have ever did business with when purchasing and owning a brand new car. I am not sure if it is only this particular dealership or Volkswagen in general. They, like all the other dealerships, make promises and cannot deliver. I’ve had 3 issues with my 2024 Tiguan within 7 months. They were able to correct 1 of them, simply because it was a recall issue. The other problem was escalated to Volkswagen headquarters after the service department could not even begin to find the problem. After speaking with a “specialist” at Volkswagen headquarters for over 6 months the problem still exists because Volkswagen is clueless. The current problem I have has not been resolved either. I took the car to the dealership on 2/12/25 and I finally reached out to them on 2/21/25 to check the status since I had not heard anything from them since I took the car in. I was not surprised when the service advisor told me they could not determine the problem and they might have to escalate it to a Master Technician from Volkswagen. I am not sure about the knowledge of the technicians at Sunrise, but the entire service department seems clueless when I’ve taken my car in. Not only can they not service my car, the customer service is lacking as well. To get no updates for over a week and have to call them is not what I expect in a business providing customer service. To purchase a brand new car and pay good money and not get service is very disappointing. The problem that was addressed first has to do with the navigation system not working. This is a feature that I paid for when I purchased the car. This is a problem with Volkswagen and their product. They are selling cars with faulty equipment to people. I have tried approaching the salesman manager, but of course they are of no help. The sales department only knew you when they were making the deal and once the deal was sealed, they were through. I have owned several makes and models of cars throughout my years. I have NEVER experienced issues such as these and to get no answers or resolutions is just not right and very frustrating. I would never own another Volkswagen product and I would not recommend Sunrise Volkswagen to anyone. I basically paid money for a car with features that don’t perform and I dealt with a dealership that cannot resolve their products issues. More

by ESCLADAY Verified Customer Verified Customer

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Dealer responded nicely and solving all issues I had so all is satisfactory. I recommend this dealership all is satisfactory. I recommend this dealership More

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I hate to be a Debbie downer, but I am extremely confused and disappointed about this dealership. Very nice sales lady, but the dealership absolutely underwhelming. Found my car online, paid in cash, did not and disappointed about this dealership. Very nice sales lady, but the dealership absolutely underwhelming. Found my car online, paid in cash, did not receive complete paperwork and after more than four weeks have not received vehicle title as promised. All my attempts to converse and solve issues via phone or email failed. Feel jerked around and extremely disappointed. Have owned (and own) multiple VWs, love the brand, but after this experience would never consider buying a VW again. This dealership is a disgrace to VW. More

by Detlef Verified Customer Verified Customer

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Very disappointed in their after purchase service. I have a few issues that Volkswagen should stand behind, but they just blame others for their lousy product. I have a few issues that Volkswagen should stand behind, but they just blame others for their lousy product. More

by Escalady Verified Customer Verified Customer

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It's always great to see happy customers for I was one of them when I leased my vehicle 2 years ago. Sadly today, lack of service after the sale has changed all that. I don't enjoy writing negative reviews a them when I leased my vehicle 2 years ago. Sadly today, lack of service after the sale has changed all that. I don't enjoy writing negative reviews and prefer to write the positive but I had to here. Front tires and rear brakes needing replacement after 14,000 miles of prudent driving. When I spoke to Sales Manager Chris Falzone he completely agreed this was premature wear and was going to get with the General Manager / Owner Sidd Chandler to inquire about goodwill funding since this was a rare situation. Chris failed to call back and I drove to meet him face to face. Same understanding and desire to help. Gave me his card with his cell and told me to reach him via his cell since it was best. He said the next day he'd talk to Mr. Chandra. Nine days later after a few respectful text messages for status and nothing from Chris. VW Customer care stated it was not them but the dealership who could offer goodwill contrary to what Mr. Chandra stated. Mr Chandra wanted a VW Customer Care number to which I provided in emails to no avail. Mr. Chandra does not reply to his emails either. In closing, always great when buying a new car but never again from Sunrise VW after this lack of professionalism and disrespect. More

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Sales staff was accommodating and helpful. Answering all questions and engaged in proper negotiations on the intended purchase. Answering all questions and engaged in proper negotiations on the intended purchase. More

by richardh Verified Customer Verified Customer

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Worst dealership ever. I told them many times I am not interested in buying or servicing my car at this poor dealership. They keep on calling me again and again. My atto I told them many times I am not interested in buying or servicing my car at this poor dealership. They keep on calling me again and again. My attorney is ready to sue them for harassment More

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Excellent sales team and management, the car buying process was made so easy, I told them what I wanted and what I had to work with, before I know it I was walking out the door with a new vehicle process was made so easy, I told them what I wanted and what I had to work with, before I know it I was walking out the door with a new vehicle More

by SMC111488 Verified Customer Verified Customer

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I enjoy the staff at Sunrise Volkswagen and how they treat their customers. I would buy a car from them again. treat their customers. I would buy a car from them again. More

by ladylyics16 Verified Customer Verified Customer

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Very happy with my second purchase from Sunrise VW. Abner was easy to work with and very pleasant. The process was easy and Lauren (finance director) was quick and knowledgable. Abner was easy to work with and very pleasant. The process was easy and Lauren (finance director) was quick and knowledgable. More

by rnoble83 Verified Customer Verified Customer

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