Shyanna Banks
Shyanna Banks at Mazda of Roswell
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Shyanna Banks

Accounts Receivables

Mazda of Roswell

11185 Alpharetta Hwy
Roswell, GA 30076

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rated
61 Reviews

Hey family, I have been in customer service for over 15 years. My hobbies include any outdoor activities, driving long distances, and cooking. I enjoy learning little fun facts. I am understanding and stand by my brand of knowledge is power.

Dealership Experience

3 yrs, 7 mos

Languages Spoken

English English

not yet
rated

61 Reviews

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61 Reviews of Shyanna Banks

April 26, 2023

Dealership Rating
Employee Rating

Was not helped with getting Gap and warranty money back, took 9 months. Was told they no longer did that. Anthony did finally get to the bottom of it. More

by cbridg143
Recommend Dealer
No

Other Employees Tagged: Basil Uqdah, Niyata Cummings , Anthony Farber

Apr 27, 2023

Mazda of Roswell responded

Thank you for the review. We sincerely apologize for any frustration or inconvenience caused by this experience. Please don't hesitate to reach out directly if you require any additional assistance from our team. Respectfully, Aaron Gillison - Customer Relations Director - 470-264-6474

November 16, 2022

Dealership Rating
Employee Rating

Bahar was so encouraging and helpful. After having such a terrible experience at another dealership, I felt discouraged about my car buying experience.Bahar encouraged me to come in and I More

by crystal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Louis Safdie, Bahar Hamidizadeh , Nicholas Mireles

Nov 17, 2022

Mazda of Roswell responded

Hi Crystal, We're glad Bahar was so helpful to you during your purchase experience! Everyone deserves to find the perfect vehicle and we're glad we could help you feel more at ease during the process! Thank you for being a Mazda of Roswell customer!

August 14, 2022

Dealership Rating
Employee Rating

I couldn't speak English, but they explained it to me,I was able to make a good purchase. More

by Tom
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Louis Safdie

Aug 16, 2022

Mazda of Roswell responded

It was our privilege to assist you, Tom! Thanks for visiting us here at Mazda of Roswell and please don't hesitate to reach out if we can be of service again in the future!

Sep 15, 2022

Mazda of Roswell responded

Good afternoon. Sorry there seems to be a delay in your request. Please reach out to our customer relations Director Aaron with your full name so he can assist you. Also Shy was your sales rep but is now in accounting. She is the one that processes the deposit refunds. You can also reach out to her directly if you need assistance.

Sep 15, 2022

Tom responded

Unfortunately, the deposit has not been refunded since I purchased the car. I contacted the person in charge by text, but there was no response. I am very disappointed as it was a good purchase. I'm awaiting a proper explanation from Mazda Roswell.

August 09, 2022

Dealership Rating
Employee Rating

This location was very easy to find. Staff seemed very accessible and helpful. The outside was very well maintained. The cars looked very appealing. I will definitely recommend to friend More

by Bullseye
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 09, 2022

Mazda of Roswell responded

Thanks for the positive review! We're glad to hear that your visit here was such a positive one. We hope to see you back for all of your future auto needs! -Mazda of Roswell

August 09, 2022

Dealership Rating
Employee Rating

Amazing client care by Shy. Good advice and monitoring the whole process. Good communication skills and recommendations More

by belisavilla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 09, 2022

Mazda of Roswell responded

Thanks for the five stars! We hope to see you back here at Mazda of Roswell for all of your future automotive needs!

August 03, 2022

Dealership Rating
Employee Rating

Very helpful and accommodating. Clean, nice variety, snacks were nice. Helpful people…. Easy to look at and access vehicles More

by Lindasweaver
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2022

Mazda of Roswell responded

Thank you for sharing your experience working with our team at Mazda of Roswell! We look forward to seeing you next time, Linda!

July 30, 2022

Dealership Rating
Employee Rating

Shy was the best and I will recommend her to everyone I know! Thank you shy for being a great help ❤️! More

by pushforever0717
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 01, 2022

Mazda of Roswell responded

It's great knowing that Shy and Mazda of Roswell gave you five-star care! Thank you for the awesome review! ❤️

July 29, 2022

Dealership Rating
Employee Rating

Very nice person to work with,keeps a positive attitude,and gives a good detail destription of the vehicle you’re interested in More

by ClarkSpeedydelivery
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2022

Mazda of Roswell responded

Thank you for the wonderful review! We're so glad you enjoyed working with Shyanna and we'll be sure to share these kind comments with her. Take care and please don't hesitate to reach out if we can be of service again in the future! - The Mazda of Roswell Team

July 29, 2022

Dealership Rating
Employee Rating

Shy was professional and very knowledgeable and had great customer service! She was so helpful! More

by crystalj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2022

Mazda of Roswell responded

Thank you for the kind comments - Shy will be so happy to hear them! Your business is much appreciated by all of us here at Mazda of Roswell and we hope we have the opportunity to work with you again in the future. Take care!

July 26, 2022

Dealership Rating
Employee Rating

The customer service was outstanding! Shy was very patient with me and listened to all of my wants and needs in finding the perfect car for me. When it came down to choosing between 2 c More

by laurakay
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Louis Safdie

Jul 27, 2022

Mazda of Roswell responded

We're so happy that Shy helped you feel 100% confident in your decision, Laura! We understand the importance of a big purchase like this and we settle for nothing less than total satisfaction! Thank you so much for letting us know that we've done our part to ensure a five-star experience for you! We hope you love your new ride! - Mazda of Roswell

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