Shermica Malcolm | Page 11

I have been with Toyota faithfully and happily since 2007. I started at Atlantic Toyota mostly due to Timothy Keehner in service; then, I switched to Advantage Toyota because they offered lots of great 2007. I started at Atlantic Toyota mostly due to Timothy Keehner in service; then, I switched to Advantage Toyota because they offered lots of great incentives. They matched me with Basil Rabie. He was great! Upfront, honest, fair--a real staunch negotiator, funny, kind, helpful and accommodating. I started going there from that point forward mostly because of the ethics that Basil brings to the table. He's fast, efficient, smart and delivers on his promise. Unfortunately, Basil was on vacation when my Highlander was ready for pick up. I said I would only do the deal if Basil got the commission. They said, oh well, we'll help you instead. I insisted on waiting till he returned from vacation and they gave me a hard time. In particular Ross Finkelstein --yes I spelled it right Ross like you told me to on the complaint ;-)--who's surley, cold, sneaky, evasive and generally uncooperative. Next on the list: Shermica Malcom, a veteran supposedly for 23 plus or minus years at Toyota. She yelled at me when I stook up for Basil, see management and he had some differences and he was essentially blackballed on two deals that I put together with Basil on Tuesday! I was upset. I called Basil to find out what was going on at the encouragement of one Mr. Finkelstein. He dared me to call him; so , I did. He said he hadn't checked in with Toyota because he was on vacation. However, last night, Basil had promised me he'd call first thing in the morning though he was not technically allowed to complete the transaction I started with him. I put $200 down Tuesday night on a pearl white with gray interior Highlander for 36 mo lease at $483/mo for my two impoverished brothers to share--Merry Christmas!; and, $500 down the prior week on a metallic silver Highlander with gray interior for me. Shermica yelled at me and pointed her pen at me in a private room like a red headed step child! Out of sight of the cameras in an office. She had combative body language and voice. She said Basil was going to get in big trouble because of me! I said if they jeopardized him I'd tell corporate. She said if Basil goes to her party that she'll kick him out! Immature and vindictive, unprofessional all around. They said fine. I Where do I start with Tom Coppola? Making reference to the cameras. Ross called me irrational because I wanted my money back. I told them I wanted the car released to Atlantic. He said fine then re-negged. Ross stared me down and called me ma'am. unreal disrespect. I was going to buy a Prius, lease tw count them TWO Highlanders. I said calmly but firmly that I would walk if Basil didn't get the deal. They said and I quote "no problem." Forget these guys don't waste your time. Poor Basil. More

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Absolutely incredible with the outstanding services. My wife and I came to trade our Toyota Camry for a highlander because we added a new addition to the family. Just like our first experience at the Advan wife and I came to trade our Toyota Camry for a highlander because we added a new addition to the family. Just like our first experience at the Advantage Toyota it was quick. Thank you Shermica Malcolm!!!! More

by DARBYBUSINESS23 Verified Customer Verified Customer

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I already wrote my opinion about itI never back to buy I already wrote my opinion about it I never back to buy any car from this place . Very bad experience If I can put minus 10 or more I will give T I already wrote my opinion about it I never back to buy any car from this place . Very bad experience If I can put minus 10 or more I will give This place need a lots improvements and training for customer care especially how follow legal way for sale according law and rules especially in US . More

by IRINA70 Verified Customer Verified Customer

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One of the best dealerships to work for the environment and the people are great and the people are great More

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1. By phone the price for car was 23498 price plus 695 including dealer fee and plus tax. Nothing more and questions about damages was not provided. No option for buying car only refinancing which sounded including dealer fee and plus tax. Nothing more and questions about damages was not provided. No option for buying car only refinancing which sounded only way to buy a car. I did not see discount 450 dollars as for damages on the car which was given by tge sale manager after showing damages on front, rear bumper and both doors. 2. Fees was applied few times in statement and after in contract additional 695 was added after we agreed for the total price over the phone which included all the fees .The contract never was show to me in details and never offered. The 3 sale person were unprofessional and whenI was asking to more detail about car ,nothing was answered. The sale manager point to the sale people to provide information to me again but nothing was given. 4.when you come to buy car from this company person should take a lawyer or professional person who knows about hassles and illegal way which can applied more then once which was applied minimum 2 time in my account as total price because in my situation the overcharged. It is illegal. Optional warranty cost was applied in additional total price without my agreement which was explained will return in 10 business days in my account . Plus 5 hours waiting process to buy a car was overloaded. I was very tied when I mentioned I was traveling 8 hours to buy this car and I needed to drive the car 6 hours back to home. I was not feel professional level of service especially when worker was using unprofessional language for me AND laughing behind my back and joking about me was over limit all unprofessional behavior. Of course, leave but I was coming to buy car and I was focus for car not for people around who was unprofessional. Plus it is illegal to apply the same fees multiple times to total price of the car . I hope company will correct all and improve quality care of customers And return over charged money from double fees on the car. I do not want if another person will be in same situation. I hope company is understanding this situation More

by IRINA70 Verified Customer Verified Customer

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The personnel at Advantage Toyota especially Mgr. Malcolm and her team deal with buyers with respect and demonstrate a very high level of professionalism. and her team deal with buyers with respect and demonstrate a very high level of professionalism. More

by ANDREJANDY1 Verified Customer Verified Customer

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Very good place to buy a car I will recommend it to anyone the staff is very courteous as far as the managers Shameeka Malcolm anyone the staff is very courteous as far as the managers Shameeka Malcolm More

by DARYL10310 Verified Customer Verified Customer

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Was greeted as soon as entering the dealership.The Was greeted as soon as entering the dealership. The employees tried to accommodate to the best they could with the request of the customer (s).. All Was greeted as soon as entering the dealership. The employees tried to accommodate to the best they could with the request of the customer (s).. All the employees I encountered seem to be pleasant and willing to help. More

by Minister S. Bailey Verified Customer Verified Customer

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I was greeted with a friendly smile snd treated fairly. They listened to my needs and wants and dud not try to push things on me. Definitely recommend. They listened to my needs and wants and dud not try to push things on me. Definitely recommend. More

by DPANUCCI1 Verified Customer Verified Customer

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Very good Chris Williams. I would refer him to anyone that would want to buy a new car from Advantage Toyota very professional I haveBrought 3 cars from Christopher Williams at a Advantage ToyotaAdvantag that would want to buy a new car from Advantage Toyota very professional I haveBrought 3 cars from Christopher Williams at a Advantage ToyotaAdvantage More

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