Sherman Thompson

My wife and I were shopping for a car and saw one on the internet from Russ Darrow Kia in Wauwatosa that interested us. My wife contacted the dealer to confirm the availability of the vehicle, and we obtai internet from Russ Darrow Kia in Wauwatosa that interested us. My wife contacted the dealer to confirm the availability of the vehicle, and we obtained the VIN number in order to conduct our research prior to our visit. We arrived at the dealership on Sat., 1/6/25, to test drive the vehicle. During our assessment, we observed several minor issues, including the check engine light being illuminated, many visible scratches on the exterior, and it missing essential components for changing a tire. It is important to mention that when we spoke to the salesman, Sherman, on the phone the price of the vehicle was "X" amount. On our drive to the dealership the price had increased roughly $200 due to "live market pricing", which we understood. Once discussions began we had asked about any wiggle room with the price to which Sherman responded with "no". Once we mentioned the price difference Sherman agreed that he would honor the lesser of the two. The price of the car the dealer was seeking, even if in immaculate condition, was still more then KBB estimated value was. If a negotiation was not feasible, we respectfully informed Sherman that we wished to avoid wasting his time or ours. Sherman asked us to wait and left us. After quite some time he returned with the GM, Matt Kiscellus. This champ is the reason I'm even wasting my time writing this review. He sits down places a piece of paper in front of us and says "Here's how everything would break down." I reiterated that we did not feel the vehicle was worth the asking price after our observations. Not to mention the price on the paper Matt presented us was more then the higher of the two prices we initially spoke about with Sherman. Matt IMMEDIATELY cops an attitude towards us asking verbatim, why we "even came in to test drive it if you thought it was too much?" I was completely caught off guard at his demeanor and rudeness, and was at a loss for words for a second. I could not believe the way he was speaking to us... His customers! He continued, exclaiming very snotty like that they do not negotiate, and again made a comment relating to why we even came in to the dealership today. I am very sorry but everything about car buying is negotiating!!! If I am wrong about this please, anyone not involved with this dealership correct me and let me know. To scold someone, which hands down is exactly what Matt did to my wife and I, the way he did was completely out of line and absolutely inappropriate! I can not express enough how cordial my wife and I were this entire time. My wife and I have extensive experience in customer service, where we have consistently demonstrated politeness and courtesy towards others. We understand the importance of maintaining professionalism and know what behaviors are appropriate in various situations. I do not believe the saying "the customer is always right." I am a realist. Even if either of us were remotely crude towards anyone at that dealership, which we were not, the way Matt spoke to us would still not be appropriate. If he was a GM at one of my companies, and believes it's appropriate speaking to others like this, whether a customer or employee, he would be standing in the unemployment line with out question. Now I know how this works. He will most likely see this at some point, turn the tables, and claim that my wife or I were some how rude to him or Sherman and it's going to be a he said, she said game. In my experience the employee's story always contradicts what the customer says because the employee is scared that ramifications may result from his/her boss. I have seen and heard it a thousand times. Please note that I am not seeking any sort of compensation of any sort from this review so I have no reason to lie of embellish the truth. More then anything I want to warn the owners and future customers on what to look forward to when dealing with Russ Darrow. More

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Sherman Thompson was amazing. He was personable and made buying my new car easy. Would go back to him in a heart beat. Josh Freiheit, in finance, got me everything I wanted for th He was personable and made buying my new car easy. Would go back to him in a heart beat. Josh Freiheit, in finance, got me everything I wanted for the price I wanted without even having to ask by the time we got in there. More

by LEXIANDERSON2598 Verified Customer Verified Customer

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Everyone there was very nice and helpful. Explained options, told me about the payments, etc. Jaylen was very knowledgeable about the cars’ features and settings. Would definitely recommend! Explained options, told me about the payments, etc. Jaylen was very knowledgeable about the cars’ features and settings. Would definitely recommend! More

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Gave us a very good price and made the process very easy. Everything was very fast and efficient. Very friendly. Everything was very fast and efficient. Very friendly. More

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It was a smooth experience from start to finish! Everyone was extremely friendly and helpful! Little hiccup with the financing, but it was quickly resolved. I’m excited to have a new Kia Seltos! Everyone was extremely friendly and helpful! Little hiccup with the financing, but it was quickly resolved. I’m excited to have a new Kia Seltos! More

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They have always been extremely helpful and kind to me there. Shout out to Jalen too he is a sweetheart!! there. Shout out to Jalen too he is a sweetheart!! More

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Great place and always friendly. Fast service and free car wash. Was offered cookies for waiting for my car. car wash. Was offered cookies for waiting for my car. More

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Hi😊 This Dealership is amazing and the bomb!! The service I received from everyone was great. Wonderful hospitality❤️ service I received from everyone was great. Wonderful hospitality❤️ More

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A brand new car Russ Darrow works really hard when u need a vehicle they work hard to get u into the vehicle. I'm really thankful for what they did for me. Russ Darrow works really hard when u need a vehicle they work hard to get u into the vehicle. I'm really thankful for what they did for me. More

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Never or try to buy here Avoid I went there twice! Once back in February and once this month (October). First time was a 2014 Hyundai Veloster. It was priced 11k, I made my offer an I went there twice! Once back in February and once this month (October). First time was a 2014 Hyundai Veloster. It was priced 11k, I made my offer and they kept trying to run my credit and I told them over and over that I have my bank done already and was ready to buy if the price was right. I left there not buying the car. Recently I went there because looking for a 2015 Kia Optima. The sales man kept saying that I was looking for a 2011 when I clearly said 2015. Even after showing him the post of the car I came to test drive, he kept looking for the 2011 model. I test drive a 2016 kia optima just to see even if I would like the car even if they don't have the car I want. After the test drive I went inside and simply told the salesman that I wasn't interested. I just told him it was not the car I want. He press on trying to make me buy. He ask for how much I would like to pay for a car loan. I told him that my payment of $200 a month can only get me a $8000 car only. I looked at him and I felt disrespected. After that he look lost when he did the math on his phone was proved wrong by his phone. He kept trying to get me to buy the car but I said no and left to another dealer! My final thoughts was that this is not a place I want to visit again. To be under mind that you can afford a car. More

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