Sherif Elbayar

I am very disappointed with the sale process. During the negotiations fhe sale price of the vehiclethat I purchased at the dealership. I agreed to finance part of the purchase instead of buying During the negotiations fhe sale price of the vehiclethat I purchased at the dealership. I agreed to finance part of the purchase instead of buying the vehicle outright to get a better sale price. There one request from the dealership was I wait 90 days to pay off my vehicle. I made one request from the dealership and was assured that they would adhere to my request. Upon checking, it was determined that they did not honor my request. After many phone calls with conflicting reasons for the error and over 2 weeks of promises that they would fix there error ( as per Jason, the General Manager ). I have given up and edited my original post. Buyer beware. Especially when financing your new vehicle. I feel betrayed, and Island Hyundai and Island Motor group has lost my trust. More

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Awesome. Richard Armstrong was our service advisor at Island Hyundai . Richard went over and beyond and treated my wife & I like family . In fact I suggested I Richard Armstrong was our service advisor at Island Hyundai . Richard went over and beyond and treated my wife & I like family . In fact I suggested Island Hyundai and Richard Armstrong to two of my friends one bought a new vehicle and the other leased a vehicle. I will do it again in the future . The staff at Island Hyundai is iCourteous & Knowledgeable. . More

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Great sales service experience, finance is another story I leased one previous vehicle here in 2016 and I took my parents to lease a vehicle here in May 2018. Both of those experiences were fine and I have I leased one previous vehicle here in 2016 and I took my parents to lease a vehicle here in May 2018. Both of those experiences were fine and I have owned and/or leased Hyundais for close to 20 years. As for today...let's start at the beginning. I had received multiple calls about turning in my vehicle early and the dealer would take over my lease payments. I finally made an appointment with the salesman who sat with us and my dad several months ago. When we arrived (on time for our appointment), no one greeted us and our salesman was with another customer because they were short staffed so we were assigned to another salesman, Anthony. Anthony was professional, patient, personable and an all-around good guy. While I would have liked to get into a bigger vehicle, the numbers were not at all in our favor...c'est la vie. We worked out numbers for a Tucson instead, came to an agreement with handshakes with Anthony as well as the manager, Joe. Insurance was switched over and our credit card was charged. It took forever to get the prep procedure started. When we finally went to the business office, the whole experience went south. The agreed upon monthly lease amount went up by more than $40 per MONTH to accommodate various fees which I believed to be included in the numbers agreed to with Anthony and Joe. I repeated several times that the agreement was $X for tax, title, DMV and fees, and $Y for the monthly lease amount. The business manager (Sharif) proceeded to repeat there was nothing he could do because there were "new lease disclosure rules" in the past two years and he got loud and belligerent more than once. Funny how there were no so-called new rules for my father's lease THREE MONTHS AGO. He would only remove the bank fee. Because I refused to back down from what was agreed to with TWO handshakes, I was ready to walk away...after all, there are plenty of dealers and more than plenty of other car manufacturers. And remember, walking away meant reversing the insurance and credit card charge. The manager came outside while I was putting my belongings back into my "old" vehicle to talk to me. He laid all the blame on the business manager and convinced me to finish the deal as originally agreed. After five hours, I drove my new vehicle away...with a pounding headache. I despise the entire vehicle negotiation process as it is and this experience did nothing to restore my faith in the automotive industry as a whole. And, based on this experience, I will think several times over before ever returning to Island Hyundai. I really wanted to get into a Santa Fe but the numbers were astronomical and it was also disheartening that I had very little color choice with the Tucson. It is an absolute shame when there are sales people like Anthony who work so hard to accommodate their customers but the entire experience is reduced to a migraine due to greed. More

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Leasing 2 new Sonatas I had a great sales person . New everything about the product represented the line professional. This is my 3 rd car and my daughter also leased a Son I had a great sales person . New everything about the product represented the line professional. This is my 3 rd car and my daughter also leased a Sonata so our 4th car by island Hyundai I think that should show you I'm very happy with you guys More

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Easy going experience I liked the atmosphere of this dealership warm welcoming fun outgoing staff , When I bought my car they clapped and posted a picture of me and my sale I liked the atmosphere of this dealership warm welcoming fun outgoing staff , When I bought my car they clapped and posted a picture of me and my salesman mike evertune started to clap it was definitely a different experience then my previous purchase. I will be returning to Island Hyundai just because the experience was much different and I felt like family more then a customer like other dealers I have purchased from. I must say I dont know why I have been driving over a bridge to buy my new cars when I have a great dealership right here on the island . THANKS MIKE T AND ISLAND HYUNDAI ! More

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