Sheri Thomas

B1 Service for my 2020 GLA250 4Motion. Some additional items and all were looked into and taken care of to my satisfaction. Service Rep, Sheryl was OUTSTANDING. Car loaner at fron Some additional items and all were looked into and taken care of to my satisfaction. Service Rep, Sheryl was OUTSTANDING. Car loaner at front desk was a breeze and also pleasureable, More

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Excellent service professionals. Always and pleasant experience and very professional, courteous, knowledgeable when it comes to mercedes experience and very professional, courteous, knowledgeable when it comes to mercedes More

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We were travelling from DC and frightened when engine died not once but twice. Thank you for correct diagnosis and repair of problems unsolved at previous dealership. died not once but twice. Thank you for correct diagnosis and repair of problems unsolved at previous dealership. More

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Kimberly is a caring, and well informed Sales person. She really knows her stuff. Kimberly worked hard to get us the vehicle we wanted. She kept us informed and up to date with our vehicle status. really knows her stuff. Kimberly worked hard to get us the vehicle we wanted. She kept us informed and up to date with our vehicle status. More

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Very disappointed with the service department. First they lost my car for 1 month and told me they never had it then they took several weeks to finish work. Told me I could pick up my car and I traveled 2 ho lost my car for 1 month and told me they never had it then they took several weeks to finish work. Told me I could pick up my car and I traveled 2 hours to get it only to find they were closed. Then I was told I could pay over phone and they would deliver my car and now they say I cant. Now I'm being told I can only pay cash because I have been unable to pick up my vehicle due to work schedule and I've been there 1 time to get it already. Now I'm being threatened with legal action because I wana pay with my debit card and I cant come pick up my vehicle. The bill is not accurate as I was charged for several charges and tests on my vehicle. It's in the middle of a pandemic and everyone knows its brutal financially for most yet they wana sue me for not being able to come when I have been there 1 time then was told I could get delivery then then was told no when I said I'd pay w my debit card. After several attempts to ask to speak with management they will not let me and wont give me the number to the manager/CEO. Very difficult to deal with the service department and they are not professional or dont care. Maybe they want my car? Idk just very upset about the whole situation from a-z. I guess if you want to be in a Mercedes do not use this dealer for service. More

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Sheri Thomas was my advisor even though on paperwork it had Morgan. Sheri was very pleasant, very knowledge, and explained in detail .It was a great experience for me . Thanks to Sheri had Morgan. Sheri was very pleasant, very knowledge, and explained in detail .It was a great experience for me . Thanks to Sheri More

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I took my MB in for my 50K mile recommended service. I was informed of a few maintenance issues that were recommended that I address. Sherri assisted me in selecting options to help me address each of the was informed of a few maintenance issues that were recommended that I address. Sherri assisted me in selecting options to help me address each of the service issues. She was very kind & helpful, as well as the rest of the staff at the MB service department. The gentlemen in charge of custodial duties was very friendly as well. I look forward to returning there in the near future for continued service. More

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Service Sheri was quite pleasant and professional. The service was carried out to my expectations. The car was cleaned inside and out. I would recommend this Sheri was quite pleasant and professional. The service was carried out to my expectations. The car was cleaned inside and out. I would recommend this dealership for service. More

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Excellent I gave them an excellent rating because they deserve it! The service was very good. The completed work on the car was performed on time and the ca I gave them an excellent rating because they deserve it! The service was very good. The completed work on the car was performed on time and the car was returned to our home the same day. More

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Service was good, it was a great experience and overall I’m satisfied! Looking forward to doing more business with this dealership in the near future! was good, it was a great experience and overall I’m satisfied! Looking forward to doing more business with this dealership in the near future! More

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