Sheri Rakowski

ONE OF THE BEST EXPERIENCES! First of all, I have been going to Mercedes Benz of Wilkes barre for a while now. My first car was a 2012 c 300. I didn’t meet Kim at the time I me First of all, I have been going to Mercedes Benz of Wilkes barre for a while now. My first car was a 2012 c 300. I didn’t meet Kim at the time I met Gabriel !I was just looking to and seeing what I wanted in the future but nothing was set in stone however he was so kind made my experience there so much more calming. I was intimated and felt like a little out of place but, he made sure to give me excellent service and I was truly helpful. I have been always welcomed with open arms and warm greetings whenever my car needed service the service team including Tori, Jessica, Sheri, Anna, meeting Jolene was such a treat too! Everyone there even the managing staff Drew & Jamie are nothing but kind. Everyone is so welcoming I really made long last friendships!. Never had an issue for anyone has been rude or nasty. The service team and the team in general have been such a great help & made so many connections as they’re that personable and over all friendly! We chit chat, relate to one another/have a great time! When I was looking to purchase my first car I came to ask questions, test drive, look at and obviously shop around to make sure I know that I want is what I’m looking for. She was so kind, helpful, funny, you I name it she’s just that women! With everything that I was looking for she was there to answer any questions I had wether it was my car or it was about details/features she was the one I could count on, that being said if she didn’t, know the correct answer, there was so many more team members that could expertly answer my questions! I was so exited to finally get my new ( new to me ) AMG GLC 43 in the most BEST condition! It met everything that I was looking for, including trim ( night package ) with a beauty of an interior the whole package. There was some things ( cosmetic ); that I was concerned with fixing and she was ON IT. No time wasted or anything. She went truly above and beyond! Got me an incredible deal that truly couldn’t be beat compared to any other dealership. I have to say a huge thank you to peter McMonigle was such a pleasure to work with as well to explain the different kind of packages to keep me safe in case of emergency or anything that may happen on the road! Expertly finding the best care packages for me to chose that Best suited my needs and wants. I have nothing but great things to say and I could Keep going! Thank you for giving the best experience possible in an automotive perspective. Truly remarkable! If you’re looking to buy, go to Kim & Gabriel! They’re the best there! You can’t go wrong! More

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Joleen is an absolutely wonderful person! She is polite, courteous and so considerate of her clients needs. She is a great asset to the service department. She is polite, courteous and so considerate of her clients needs. She is a great asset to the service department. More

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B1 Service for my 2020 GLA250 4Motion. Some additional items and all were looked into and taken care of to my satisfaction. Service Rep, Sheryl was OUTSTANDING. Car loaner at fron Some additional items and all were looked into and taken care of to my satisfaction. Service Rep, Sheryl was OUTSTANDING. Car loaner at front desk was a breeze and also pleasureable, More

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Excellent service professionals. Always and pleasant experience and very professional, courteous, knowledgeable when it comes to mercedes experience and very professional, courteous, knowledgeable when it comes to mercedes More

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We were travelling from DC and frightened when engine died not once but twice. Thank you for correct diagnosis and repair of problems unsolved at previous dealership. died not once but twice. Thank you for correct diagnosis and repair of problems unsolved at previous dealership. More

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Kimberly is a caring, and well informed Sales person. She really knows her stuff. Kimberly worked hard to get us the vehicle we wanted. She kept us informed and up to date with our vehicle status. really knows her stuff. Kimberly worked hard to get us the vehicle we wanted. She kept us informed and up to date with our vehicle status. More

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Very disappointed with the service department. First they lost my car for 1 month and told me they never had it then they took several weeks to finish work. Told me I could pick up my car and I traveled 2 ho lost my car for 1 month and told me they never had it then they took several weeks to finish work. Told me I could pick up my car and I traveled 2 hours to get it only to find they were closed. Then I was told I could pay over phone and they would deliver my car and now they say I cant. Now I'm being told I can only pay cash because I have been unable to pick up my vehicle due to work schedule and I've been there 1 time to get it already. Now I'm being threatened with legal action because I wana pay with my debit card and I cant come pick up my vehicle. The bill is not accurate as I was charged for several charges and tests on my vehicle. It's in the middle of a pandemic and everyone knows its brutal financially for most yet they wana sue me for not being able to come when I have been there 1 time then was told I could get delivery then then was told no when I said I'd pay w my debit card. After several attempts to ask to speak with management they will not let me and wont give me the number to the manager/CEO. Very difficult to deal with the service department and they are not professional or dont care. Maybe they want my car? Idk just very upset about the whole situation from a-z. I guess if you want to be in a Mercedes do not use this dealer for service. More

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Sheri Thomas was my advisor even though on paperwork it had Morgan. Sheri was very pleasant, very knowledge, and explained in detail .It was a great experience for me . Thanks to Sheri had Morgan. Sheri was very pleasant, very knowledge, and explained in detail .It was a great experience for me . Thanks to Sheri More

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I took my MB in for my 50K mile recommended service. I was informed of a few maintenance issues that were recommended that I address. Sherri assisted me in selecting options to help me address each of the was informed of a few maintenance issues that were recommended that I address. Sherri assisted me in selecting options to help me address each of the service issues. She was very kind & helpful, as well as the rest of the staff at the MB service department. The gentlemen in charge of custodial duties was very friendly as well. I look forward to returning there in the near future for continued service. More

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Service Sheri was quite pleasant and professional. The service was carried out to my expectations. The car was cleaned inside and out. I would recommend this Sheri was quite pleasant and professional. The service was carried out to my expectations. The car was cleaned inside and out. I would recommend this dealership for service. More

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