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Shelton Hines

Overview Reviews (6) Inventory (225)

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Shelton Hines

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Shelton Hines

Sales Consultant

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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6 Reviews

Overview Reviews (6) Inventory (225)

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6 Reviews

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6 Reviews of Shelton Hines

May 03, 2024

Dealership Rating

Employee Rating

Shelton was great. Nice atmosphere. Everyone was kind and informative. We love the new truck. Nice atmosphere. Everyone was kind and informative. We love the new truck. More

by KINEWTON

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Michael Fleeman, Kade Stuart

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May 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to share your feedback regarding your experience at Jim Norton Toyota and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Courtney, Jim Norton Auto Group

March 29, 2024

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Employee Rating

Our salesman was the best. We got in and out really fast. I love my new car. We got in and out really fast. I love my new car. More

by GENEVAROBB

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Nicholas Craddock

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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

February 28, 2024

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Employee Rating

The service department isn't the problem, they did a great job replacing the side mirror on my 2019 Nissan Maxima. It's the lying salesman and the harassing finance person who are the PROBLEM! WILL NOT great job replacing the side mirror on my 2019 Nissan Maxima. It's the lying salesman and the harassing finance person who are the PROBLEM! WILL NOT RECOMMEND! More

by CFRANCIS5

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nicholas Craddock

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Feb 29, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you sharing these concerns and immediately forwarded them to our management team. We are looking into the issues mentioned and thank you again. Please reach out to Todd Burns, Finance Director, 918-250-6888, todd_burns@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

January 28, 2024

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Employee Rating

Jonathan helped us get into a great Tundra! Everyone was welcoming and enjoyed our experience. Everyone was welcoming and enjoyed our experience. More

by Bobby3305

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Arnold, Chris Austin

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Jan 29, 2024 -

Jim Norton Toyota Tulsa responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Jonathan was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Courtney, Jim Norton Auto Group

August 31, 2021

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I visited Jim Norton to buy a car, the team was very helpful and provided full details for the card. I highly recommend dealing with them for sale and after sale services helpful and provided full details for the card. I highly recommend dealing with them for sale and after sale services More

by Kal

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chris Austin, Sara Knowlton

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Sep 02, 2021 -

Jim Norton Toyota Tulsa responded

We cannot thank you enough for your wonderful review of Jim Norton Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

August 13, 2021

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Employee Rating

Had an amazing experience at jim norton. Signed our deal for my wife's new car at midnight. Yes they stayed that late to help us. Came back the next day and Todd in finance department had reworked my deal a for my wife's new car at midnight. Yes they stayed that late to help us. Came back the next day and Todd in finance department had reworked my deal and saved me a few thousand dollars. And he did this without me even asking. To mike ,Todd, Tipton, and ron., you guys are awesome and me and my family are sincerely thankful for all of your time. More

by tearsofjoyminis

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Todd Burns , Mike Almy, Ron Karmen, Brandon Tipton, Brandon Vail

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Aug 17, 2021 -

Jim Norton Toyota Tulsa responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

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