Shelley Turpin

From the time I walked in and until I left, everyone with whom I interacted were very positive and helpful. When I entered the building, the receptionist immediately greeted me and ask how she could help. whom I interacted were very positive and helpful. When I entered the building, the receptionist immediately greeted me and ask how she could help. Shelley Turpin, a sales representative immediately walked towards me and introduced herself. She listened attentively and ask me clarifying questions which was very helpful. I explained that I wanted to sit in a Lexus is 350.tp see if I could see over the hood as well as get in and out of it comfortably. I'm short and also have had back surgery so I frequently have difficulty getting in and out of my friends' cars, No is 350s were available, but a 2025 was being delivered the next week so Shelley would call me when a car was available to drive. However Lexus 2022 was available for me to drive which I actually preferred. Shelley made an appointment for me to drive the car and the rest is history. I bought it that day! Shelley didn't high pressure me into purchasing the car .She answered my questions and provided me with additional information about how cars are pre certified through Lexus which is quite impressive. It was obvious to me she wanted me to be an informed buyer so I would have my needs met and be satisfied with my purchase. Shelley actually cared about me I was more than a sale! I will definitely recommend to my family and friends who are interested in buying a car to consider purchasing a Lexus and to seek out Shelley to help them explore their needs and find the car that will best serve them. On November 20, 2024 when I was surprised by the dramatic presentation of my "new" car. This will be something that I will always treasure. Thank you to Lexus and all the employees who make the purchase of a Lexus a memorable, positive and way over and above my expectations!! More

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Went above and beyond to make sure I was satisfied. Never gave me a hard time about anything. Never gave me a hard time about anything. More

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Connie made my first car buying experience an absolute breeze. I am so thankful for Connie and the team at Lexus Akron/Canton for all of their help. I will definitely be going back and repurchasing when t breeze. I am so thankful for Connie and the team at Lexus Akron/Canton for all of their help. I will definitely be going back and repurchasing when the time comes. More

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I have now purchased my second vehicle from this dealership. I think they are really great, and they’ve performed all service on every Lexus I’ve owned (first two purchased elsewhere) since 2012. I dealership. I think they are really great, and they’ve performed all service on every Lexus I’ve owned (first two purchased elsewhere) since 2012. I highly recommend this dealership, and Shelley is a dream to work with. She’s so caring and listens to exactly what you want and goes above and beyond. There’s not enough good things to say about her and the team at this dealership from finance to sales to service. They’re always great! More

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The entire staff was amazing in dealing with our issue and resolved it in a timely matter and resolved it in a timely matter More

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Excellent and honest customer service. Will continue to use this dealership and Shelley in particular for all my car needs. Will continue to use this dealership and Shelley in particular for all my car needs. More

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After 30 years, I got my dream car that was on my Vision Board. I love my new 2024 ES 300h. I named her midnight! Shelley and everyone there made my experience amazing. I am so happy! ❤️🙏🍃💜 Board. I love my new 2024 ES 300h. I named her midnight! Shelley and everyone there made my experience amazing. I am so happy! ❤️🙏🍃💜 More

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Shelly went above and beyond the call after closing time to arrange transportation for me while my vehicle was being serviced. If it wasn’t for her I would have missed my son’s game and first touchdown. She to arrange transportation for me while my vehicle was being serviced. If it wasn’t for her I would have missed my son’s game and first touchdown. She is there before and after the sale and I’m grateful for the her kindness! More

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We had a very good experience. We were treated with such professionalism that is not seen today!! We were treated with such professionalism that is not seen today!! More

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I have nothing but great things to say about Lexus of Green, the staff including Shelley are the best, Shelley makes buying a car special, total trust in her , that along with the Lexus quality is why i Green, the staff including Shelley are the best, Shelley makes buying a car special, total trust in her , that along with the Lexus quality is why i will always go back More

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