Shelley Andruchow

Professional and outstanding customer service. Completely satisfied. Willingness to recommend is an absolute for Ivan. Completely satisfied. Willingness to recommend is an absolute for Ivan. More

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Anthony and team were great! As a returning customer, they are all very knowledgeable, friendly and responsive. In preparation of my lease turn in, options were provided and when As a returning customer, they are all very knowledgeable, friendly and responsive. In preparation of my lease turn in, options were provided and when I decided to purchase the paperwork and day of was a smooth process from Anthony to Kevin in finance to Shelly and tech in Service! Thank you, Ed Morse team! More

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Anthony has been my Sales Associate for years! Provided options when my lease was said to expire. Made decision to purchase - very smooth process from sending info ahead of time, finance (Kevin) w Provided options when my lease was said to expire. Made decision to purchase - very smooth process from sending info ahead of time, finance (Kevin) was ready and knowledgable and service (Shelly and tech) were fast and helpful! I’ve been a Ed Morse customer for years- wonderful experience every time! More

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Another great transaction at Ed Morse Cadillac Tampa today! Special thanks to Karen Barrese for finding me my second CTS-V and the Ed Morse team including Joe, Craig Osorio and Lam Nguyen for providing today! Special thanks to Karen Barrese for finding me my second CTS-V and the Ed Morse team including Joe, Craig Osorio and Lam Nguyen for providing me an awesome deal and a smooth buying process! The service team is second to none and keeps these awesome machines in perfect running condition. Special shout out to my service team Mike Sica and Shelley Andruchiw for keeping my 1st V in great shape! Thank you so much for a job well done! Hope to see some of you at Daytona or Sebring! More

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It was a pleasure doing business with Ed Morse Cadillac. It was more than a purchase of a new car, it was an informative and remarkable experience! It was more than a purchase of a new car, it was an informative and remarkable experience! More

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Michael was so professional and easy to work with. There was no pressure to buy the vehicle! I have recommended him to friends and family was no pressure to buy the vehicle! I have recommended him to friends and family More

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I drive an hour and 15 minutes from Bradenton because of the deals I received from Karen at Ed Morse Tampa. Karen is awesome as well as the management team and the new Financial guy I met today. They were a the deals I received from Karen at Ed Morse Tampa. Karen is awesome as well as the management team and the new Financial guy I met today. They were able to keep me in the Escalade I was leasing with a great buyout deal. This is my second deal there and I've referred a friend who also purchased a car. He very pleased with the value of his Cadillac. It's nice to feel that they have your best interest at heart. I'll be back for my next deal or with a friend ready to buy. More

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I have been an Ed Morse customer for several years and I can truly say I continue to be amazed by their professionalism and courtesy. Karen Barrese has always been my salesperson, and now feels like family. can truly say I continue to be amazed by their professionalism and courtesy. Karen Barrese has always been my salesperson, and now feels like family. I will continue to give Ed Morse and Karen my highest recommendation. More

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Andy Marrero was my salesman. He greeted us very professionally and was there to answer any questions I had. I drove two vehicles but chose the 2017 Cadillac Escalade.. Andy was so accommodating i professionally and was there to answer any questions I had. I drove two vehicles but chose the 2017 Cadillac Escalade.. Andy was so accommodating in every facet of the word. He always kept me informed during the entire buying process and took me to different departments like service, parts and accessories. Andy is a true credit to Ed Morse Cadillac and is a valuable asset to your organization. I would highly recommend and friends or family to buy at Ed Morse Cadillac thanks to the positive buying experience I had there. More

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I bought a 2018 Volkswagen Atlas at this dealership on July 18, 2020, the seller who assisted me was Mr. Ed Trujillo, the car had a message on the screen: (Engine on due to system / power needs). Mr. Truj July 18, 2020, the seller who assisted me was Mr. Ed Trujillo, the car had a message on the screen: (Engine on due to system / power needs). Mr. Trujillo told me that the car had undergone a reconditioning (I paid : $ 961.55) and he said this was unimportant since it had undergone inspection and that I should not worry since Ed Morse Cadillac's technical service will fix it. Trusting his word, I agreed to do business with Mr. Trujillo, because in his office shows the years of service to this dealer who seemed to me to be a correct and reliable person and even coordinated the appointment with technical services for Friday July 24 2020 at 8:00 AM to solve the problem. They prepared the financing documents for the car, I was attended by Mr. Lam Nguyen, who at first courteously attended me, until when I did not want to agree with the extra charges that he wanted to include to this vehicle, one of them included a charge Nearly $ 1,000 from Gap Insurance, $ 670 from a system called LoJack (Tracking System) both of which I declined. He insisted several times .. but I did not accept them. The reasons for not accepting them are very simple: Gap Insurance at my bank cost me $ 370.00 and the LoJack system is for a vehicle that does not have a tracking system. The Volkswagen Atlas 2018 SE W / Tec. It has that system installed so it was not necessary to pay for a device that the car already includes. After spending around 2 hours I finally finished signing the documents trusting that everything was as we had agreed with Mr. Nguyen. On Sunday, July 19, 2020, at my house I reviewed the signed documents and was surprised that the LoJack system was in the documents as accessories. I spoke to Mr. Trujillo and I told him that I had declined to this device that I did not want, he told me that I am within my rights and that I stop by the dealer to re-sign the papers. On Monday, July 20, I went to the dealership at 4:10 PM. I spoke with Mr. Nguyen, I commented that I had told him that I did not want LoJack, he was upset and told me that this was a request from the Bank and for that reason He has not pulled out of the documents, was upset when I told him that if so, I don’t want the car and that I don't had no problem returning it. He was upset and said me "his credit is xxxxxxxx" so the bank is requiring this. That the Bank must be sure in case it does not pay to be able to trace it with the Police and thus recover it. I immediately called the Bank to inquire about the requirement that Mr. Nguyen was forcing me to buy. The bank replied that they do not require any LoJack device to accept the credit. Immediately he asked me to leave his office that he would no longer attend to me. The Manager took care of me and gave Mr. Nguyen the order to prepare the documents again, I told him that he did not want to speak to this Mr. anymore since he had not respected me, he told me that there were no more people to do this than go to sign the documents. Accept and sign the documents again thinking that all problems would end here. On July 24, 2020 I went to my appointment with Ed Morse Cadillac's Technical Department to solve the problem related to the message on the screen: (Engine on due to system / power needs) in addition to the car needing alignment. They provided me with a rental car (Toyota Corolla) until my car going to be ready. On July 27, they called me from the technical department to tell me that the car was ready and that the subject of the message should I take the car to Volkswagen to have it fixed. I told them: I was not going to take the car to the Volkswagen because I had not bought the car from the Volkswagen but from Ed Morse Cadillac and who should take them should be you. I called Mr. Trujillo to indicate that I wanted to return the car and he said that I cannot. I paid 961.55 for reconditioning for a car that only in the Carfax shows that they changed the oil, checked the alignment and recharged the battery. At date the car remains with the Volkswagen Dealer because they cannot solve the engine problem with this car. I am in a rental car provided by Volkswagen because Ed Morse Cadillac called me today (7/30/2020) to tell me that they would no longer pay for the rental car. Until today no one has contacted me to give me a solution to the problem, meanwhile, the car I bought is defective in the Volkswagen services. More

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