Shelby Holtz

I have been buying from this dealership for years. I continue to go back because the service is great! They make it super painless. Vince has been great all the years. Shelby in finance is awesome. Ve I continue to go back because the service is great! They make it super painless. Vince has been great all the years. Shelby in finance is awesome. Very friendly & knowledgeable individuals. More

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Always friendly and fast with communication responses. The trip to the dealership that so many people despise making is pain free here. The trip to the dealership that so many people despise making is pain free here. More

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We did not have a pleasant experience with buying our vehicle from this dealership. First of all, even though we specified exactly what we were interested in, giving full VIN information and specific fe vehicle from this dealership. First of all, even though we specified exactly what we were interested in, giving full VIN information and specific features we were interested in, the dealer prepared the wrong vehicle for us. Communication was excellent before we purchased the vehicle, once we purchased it the situation changed 180 degrees. We tried to contact Lupe via email after the sale, we got no response. We spoke on the phone with Kyle Ringle, who was somehow familiar with our case, but not fully updated by Lupe, Kyle assured us he will speak with Lupe about our experience. No news from Lupe 2 days after buying the vehicle. I had a phone conversation with Lupe before coming to the dealership, he was courteous and he gave us one deal, he included an extended warranty at no cost for us, but when we got to the dealership, Lupe was not available and we ended up paying for the extended warranty because the information was not conveyed to the financial department. We understand that people have personal problems and cannot always be on the premises, at the client's disposal, however we appreciate greatly the honesty and were disappointed with Lupe for that. Shelby, from the Financial department was super nice, which helped alleviate some of the frustration we had, but this does not improve much our experience. The only reason we ended up buying the vehicle is because it was the only vehicle on a radius of 200 miles form home which satisfied what we were looking for. We traveled for 2 hours to get to this dealership, if they were closer to home we would have not bought the vehicle. Unless you are close to this dealership and could come multiple times for discussions, negotiations, finalization of a transaction, we would not recommend them. We will certainly not recommend them to any of our friends and acquaintances who are looking to buy new vehicles and live far from this location. Regarding the product, we ended up buying a beautiful Chrysler 300, we are Stellantis employees and we stand by our products. We consider this a very objective review and hope that will help other potential customers interested in using the services of this dealership. More

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They were quick and easy to deal with. Fernando was very friendly and willing to help without the pushy salesman vibe. Fernando was very friendly and willing to help without the pushy salesman vibe. More

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It was great working with them. I flew from Dallas to Adrian as they have their cars priced at real good numbers. I test drive their vehicle and everything went smooth. Kyle was rea I flew from Dallas to Adrian as they have their cars priced at real good numbers. I test drive their vehicle and everything went smooth. Kyle was really helpful through all this process. He arranged pickup at the airport for us. I would really recommend getting a car from them. More

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