Shelby Erwin

Saw a truck online and inquired about the availability. Started getting phone calls right away. They weren’t able to meet my offer so I thought the matter was closed, but no, the sales force seems to think Started getting phone calls right away. They weren’t able to meet my offer so I thought the matter was closed, but no, the sales force seems to think calling someone over and over again is some kind of a game. I have told several of the sales people that I wouldn’t buy from the dealership if it was the last one on earth. Here it is a month later and these people are still calling and texting me. They call at night and when I answer there is no response. I hit the redial and it goes right to there dealership. FAIR WARNING NEVER EVER CALL THIS DEALERSHIP!!!! They will harass you with unwanted calls and will not stop. I’m calling the manager today and if I get no satisfaction I will look into other options More

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Shelby es muy professional y amable. La actitud del Señor que despues vino a negociar el precio del auto que adquirimos fue agresiva y un tanto ruda. Nuestro consejo es: Preguntar primer La actitud del Señor que despues vino a negociar el precio del auto que adquirimos fue agresiva y un tanto ruda. Nuestro consejo es: Preguntar primero cual será el precio final del carro antes de probarlo. También fijarse en los productos que te están ofreciendo, analizando si los quieres adquirir o si realmente los necesitas. Al final salimos contentos con nuestro nuevo carro. More

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What an amazing experience. Dealerships can be extremely stressful. We’ve purchased over 15 vehicles in our lifetime. No stress was felt with this purchase at Peoria Ford workin Dealerships can be extremely stressful. We’ve purchased over 15 vehicles in our lifetime. No stress was felt with this purchase at Peoria Ford working with the entire team. More importantly, was the experience we had with Shelby Erwin. She connected with our daughter and us right away. Asked the right questions and guided us along the way. Very knowledgeable, attentive, and caring. We felt Shelby had our best interest in this purchase of our daughter’s college vehicle. I would highly recommend purchasing a vehicle with the assistance of Shelby Erwin. More

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Shelby was my Sales rep at Peoria Ford and she was amazing! The whole process was super fast and easy! amazing! The whole process was super fast and easy! More

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Everything was handled so effectively and professionally! The staff and management took great care of my business. The staff and management took great care of my business. More

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It’s was a fantastic experience. Sales all the way to finance was a pleasure to work with. Shelby is the best sales person I have ever worked with by far. When I need another vehicle Sales all the way to finance was a pleasure to work with. Shelby is the best sales person I have ever worked with by far. When I need another vehicle, I will definitely come back to Peoria Ford and will ask for Shelby. More

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Shelby was great to work with. She did what she could to help us out and find out more information if we needed. She did what she could to help us out and find out more information if we needed. More

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Everything was so easy from start to finish. Got to test drive multiple cars until I found exactly what I wanted and wasn’t pressured at all. Shelby is an amazing person to work with. Got to test drive multiple cars until I found exactly what I wanted and wasn’t pressured at all. Shelby is an amazing person to work with. More

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Shelby and Peoria Ford created a raving fan experience for me by defining customer service and being in the moment with me as a customer as I worked through my transaction. for me by defining customer service and being in the moment with me as a customer as I worked through my transaction. More

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Shelby is a rockstar. She had everything ready for me upon arrival. I bought a F-150 Raptor and Bronco Raptor and she made the crazy deal effortless alongside Mr Eagle and She had everything ready for me upon arrival. I bought a F-150 Raptor and Bronco Raptor and she made the crazy deal effortless alongside Mr Eagle and Colin. Would recommend Shelby to all my family and friends! More

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