Sheen Giwa

I was not pleased with how the business transaction went. I am still waiting on the title to be sent to me. The vehicle is paid for in full and they didnt send the title with. Seeing the salesman doesn't see I am still waiting on the title to be sent to me. The vehicle is paid for in full and they didnt send the title with. Seeing the salesman doesn't seem to understand how business works as he hasn't been helpful through this process as he stated im on my own now for getting the title sent. So he's worthless. In my opinion if I owned the company he wouldn't be working for me. Nick the used car sales manager is just as worthless as he cant seem to figure out how a telephone works. I've called multiple time, left multiple voicemails, never recieved a call back; nor he answer a call. I would never recommend doing business with Joesph Chevrolet. To me they are a joke! Spend $47k with no loans and cant even get a call back from their managers! JOKE! Borderline Fraudsters! If I dont recieve the title I am prepared to file suite in court! More

by tmizzle2583 Verified Customer Verified Customer

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I spent two days there. Walk out with a good deal though. I do like my new Silverado 2500 HD Z71 Trail Boss. Walk out with a good deal though. I do like my new Silverado 2500 HD Z71 Trail Boss. More

by joseph.lemermeier Verified Customer Verified Customer

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Great person, Very knowledgeable answer all my questions. Felt comfortable dealing with him as a customer. Definitely will buy again from him and the dealership. Going to tell people the you trust him to get Felt comfortable dealing with him as a customer. Definitely will buy again from him and the dealership. Going to tell people the you trust him to get a good price on a purchase More

by tedfrohlich Verified Customer Verified Customer

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The whole process was a nightmare and I felt embarrassed by the lack of support between the sales rep and his boss. by the lack of support between the sales rep and his boss. More

by michaelleecouch Verified Customer Verified Customer

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We had a great experience. Sheen was extremely helpful and knowledgeable about the vehicles I looked at. I couldn’t be happier with my new car! Sheen was extremely helpful and knowledgeable about the vehicles I looked at. I couldn’t be happier with my new car! More

by nortonam12 Verified Customer Verified Customer

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I always get coupons I can use when I come for a oil change.And it helps a whole lot,tha k you. change.And it helps a whole lot,tha k you. More

by REGINA.COMBS1976 Verified Customer Verified Customer

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We are over 200 miles from Joseph Chevrolet. Our local dealers were not interested in locating a new 2025 Suburban for us. We found what we were looking for at Joseph Chevrolet. From the first Our local dealers were not interested in locating a new 2025 Suburban for us. We found what we were looking for at Joseph Chevrolet. From the first phone call with Adeshina Giwa, the process moved very smoothly. The communication was excellent and our car was delivered to us (for a fee), the next day. I would recommend this dealership to anyone looking to purchase a car! More

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Enjoyed my experience. And i’m very happy with my new SUV. Would recommend to others. And i’m very happy with my new SUV. Would recommend to others. More

by emtmrose89 Verified Customer Verified Customer

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I had an amazing experience, great customer service. Everyone in there was very friendly with no problems or complaints. Everyone in there was very friendly with no problems or complaints. More

by owakefield14 Verified Customer Verified Customer

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Went in to purchase a truck. Worked with salesman Sheen. Started off good and then went down hill from there. Ended up trading in vehicle, came in on Sunday as we only planned on Worked with salesman Sheen. Started off good and then went down hill from there. Ended up trading in vehicle, came in on Sunday as we only planned on being there for no more than an hour or two. Went in at 3pm and did not leave until 730pm. They said they were cleaning the truck up and fueling it. Went out to leave after we had a horrible experience with finance guy named Jon nichols. ‘Seemed to be rushed due to him obviously wanting to leave”. After that was all complete, my wife and I went to go get in the truck as it wasn’t fueled up and also was not cleaned “debris all over the place from previous owner”. Spoke with manager Shawn as he was very helpful and upset with his staff there and told me it was unacceptable. ‘’ supposedly guy by the name of Justin cleaned it but did a half xxx job”. We finally got to leave around 730p. I get a call the next day from finance guy Jon Nichols who said he needed more additional info in reference to another truck I had prior that was paid off. Long story short, I told him several times the truck was paid off, who I had financed it through and that they had to get a hold of the finance company as that is their job to obtain the information that they needed. I explained to Jon several times, as then, my wife got involved as she wanted to speak to his manager. He got very upset with us and then hung up the phone on us at this point I was extremely upset as nobody should hang up the phone while we are asking for a supervisor to figure out what the problem is on their end. I have to say after this was all said and done I would not purchase another vehicle through Joseph Chevrolet or most likely any of the other dealerships that Joseph owns due to our customer service experience. Also, I had a trade-in on a vehicle as we put several thousands of dollars down on the truck we were purchasing, and as we were waiting for a check, they told us it would take approximately two days due to the vehicle that we turned in was paid off as I handed them the title that same day we purchased the truck. That was also another issue that just seemed to be an argument with Jon in the finance department. We then got in contact with the guy by the name of Shane who was helpful. As we talked several times on the phone, he informed me that I would get the payoff for my vehicle as it would take possibly a couple days as that info then changed as he then advised that it would take most likely a couple of weeks to get my money on the vehicle I traded in. Shane and I talked several times as I said, and he then informed me that it would be the following Friday as my check would be there which I believe was unacceptable due to the fact of what we were initially told and that the car I traded in was paid off with title in hand… I then was called by Shane on Friday, April 4 as he informed my check for the car we traded in was there along with some floor mats that I asked then to include in my purchase. I have to say that Shane was helpful, but I feel like there was a lot of disorganization at this dealership as I have never been through all that when a vehicle that you’re trading in, is paid for and when I have a title in hand. the most helpful people during this whole transaction was Shane who was I believe in charge of finance, and also Shaun, who was one of the sales managers there. Due to the fact that I don’t think any customer should have to go through all that we went through when purchasing a used truck and when you put a substantial amount of money down on it, it should be a smooth transaction as we have purchased several vehicles through other dealerships and never had this kind of experience ever so whoever reads this, I hope they don’t ever experience what we have endured. Last but not least, they tried to add in several up charges in reference to paint protection $2195.00 (premier defense and also another $500 for Lo-Jack B.S. also, Jon tried to add an .25% more More

by rjm32582 Verified Customer Verified Customer

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