Shea Reyes

Kevin was responsive to my messages and provided some competitive deals, which I genuinely appreciated but his attitude left much to be desired. He insisted that I call him for the best deal, stating, "Y competitive deals, which I genuinely appreciated but his attitude left much to be desired. He insisted that I call him for the best deal, stating, "You could possibly take my offer elsewhere and have someone either match it or beat it." While I understand his reasoning, not everyone is in a position to make phone calls—I’m currently recovering from temporary hearing loss, for example. Additionally, I value written communication for something as significant as a car purchase, as verbal agreements can often lead to misunderstandings or changes later on. If he was confident that no one could beat his price, there shouldn't be an issue providing it in writing. Plus, other sales, like Shea Reyes and Jacob Hewson from White Bear, were willing to send their best offers directly via email without any hesitation. Eventually, Kevin did provide his written offer, stating that he could go $500 lower if someone else matched or beat it. I have a friend, Ray, who was also in the market for a car, so I reached out to Kevin to see if he could go $500 lower if we both went to the dealership. Feeling confident in the deal, Ray and I went to the dealership after work, and I brought along another friend to ensure I accurately heard all the information. Ray's girlfriend wanted to join us as well, but she was still in class at the time. When I arrived at the dealership and selected a Crosstrek, the process was initially smooth. However, as I was signing the paperwork, Ray's girlfriend texted him, indicating she needed more time to consider the deal. It was at this point that Kevin stood up and yelled at us, shouting, "Why do you need her approval for your car, and why isn’t she here?" This outburst was rude and unprofessional, and made my ear hurt given my hearing sensitivity. I suggested that we could do as he initially mentioned—send the offer to other dealers to see if they could beat it, then return to him with our decision, or simply proceed with the agreed price that day. If he had room for the $500 discount, the reason shouldn’t be such a sticking point, as it would save us all time and energy. My friends recommended White Bear to me, as they had positive experiences purchasing both used and new cars here. However, I feel my own experience could have been better. While Ray and his girlfriend are still exploring their options, they mentioned they might consider looking elsewhere. Although I can acknowledge that Kevin offered a fair deal, his aggressive tone and emotional reaction made the experience quite uncomfortable. More

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White Bear Subaru is our go-to dealer. We've now purchased two Subaru's from them, and we can't wait to get a third in the future. Their service and support are second to none! We've now purchased two Subaru's from them, and we can't wait to get a third in the future. Their service and support are second to none! More

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Shea was awesome! Super nice and personable, easy to talk to and responded to my requests and questions rather quickly. Super nice and personable, easy to talk to and responded to my requests and questions rather quickly. More

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Max and his team exhausted every possibility to make the deal a possibility. The entire team are exceptional and true pro deal a possibility. The entire team are exceptional and true pro More

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The service was excellent from start to finish. We are very pleased with our new Subaru and White Bear Subaru. We are very pleased with our new Subaru and White Bear Subaru. More

by shall2667 Verified Customer Verified Customer

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Friendly and helpful staff. No pressure. I’ve been driving the car for about a month and enjoy it very much! No pressure. I’ve been driving the car for about a month and enjoy it very much! More

by Jr_hb_nelson Verified Customer Verified Customer

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I was very impressed with the courtesy and professional treatment. The car is running like a top and I have confidence with the service performed. treatment. The car is running like a top and I have confidence with the service performed. More

by martinspensieri Verified Customer Verified Customer

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Had a positive experience from making the appointment thru the check in service needed and check out thru the check in service needed and check out More

by LSCHLEICHER46 Verified Customer Verified Customer

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Purchased a new outback XT from this dealership. Very smooth and happy buying experience. only took about 1 hour. Very smooth and happy buying experience. only took about 1 hour. More

by marsox1019 Verified Customer Verified Customer

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From the moment I first contacted the dealership to set up a test drive to when I left after purchasing my vehicle, I was treated with respect and kindness. I never felt pushed or pressured to purchase, an up a test drive to when I left after purchasing my vehicle, I was treated with respect and kindness. I never felt pushed or pressured to purchase, and received excellent customer service throughout my experience. More

by ericajayn Verified Customer Verified Customer

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