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Shawn Richter
301 Reviews
301 Reviews of Shawn Richter
Verified Customer
July 08, 2020
Oil change completed faster than I thought I went in for an oil change and it was done in about 30 min. Fastest one I've ever had. Nice to see it doesn't take an hour like other dealerships. I went in for an oil change and it was done in about 30 min. Fastest one I've ever had. Nice to see it doesn't take an hour like other dealerships. More
by p.domsten
July 02, 2020
Friendly and understanding service department. Seemed to go the extra mile to solve my issue- from sales manager to service rep to the technician who did extra diagnostics to be sure the fix was done right go the extra mile to solve my issue- from sales manager to service rep to the technician who did extra diagnostics to be sure the fix was done right! More
by jeff.gillberg
Other Employees Tagged: Lance, service manager
July 01, 2020
On time fast friendly and free loaner! Love Shawn in service my favorite. They back up their work 110% techs are wonderful as the entire operation! service my favorite. They back up their work 110% techs are wonderful as the entire operation! More
by mary.lundgren
Other Employees Tagged: Kevin Schiltz , Nick Mcdonald, Roger Thomas, Katie Young
June 30, 2020
Shaw. was outstanding- went beyond to provide premium service! He listened to what was not working (dead battery, which had happened 2x previously) and resolved the issue. He provided truly exceptional s service! He listened to what was not working (dead battery, which had happened 2x previously) and resolved the issue. He provided truly exceptional service! I highly recommend him. More
by TERRITEESON
June 29, 2020
Rapids Honda has provided excellent service on my Honda Accord. The work was done right the first time and on schedule as promised. I am very happy with their dealership. Accord. The work was done right the first time and on schedule as promised. I am very happy with their dealership. More
by elgin.eason
June 27, 2020
Awesome Team Finally, a Honda dealership in the northern suburbs! What a beautiful and clean facility. Very friendly team that obviously works well together. Finally, a Honda dealership in the northern suburbs! What a beautiful and clean facility. Very friendly team that obviously works well together. Great choice of vehicles available. More
by MG
Other Employees Tagged: Chad Zastrow , Kevin Kue, Kristina
June 27, 2020
Brought my Ridgeline for routine maintenance. Discovered stuck lug nut due to previous tire rotation at this dealership. Unable to complete tire rotation. After getting home check engine light came on. Call stuck lug nut due to previous tire rotation at this dealership. Unable to complete tire rotation. After getting home check engine light came on. Called and talked to Lance (MX Mgr) and he had me bring the truck back in and took care of all issues. In the end, a good outcome and I am grateful to Lance and Shawn for making the situation right. Well done! More
by ahlgr039
June 27, 2020
0 out of 5 stars-cannot recommend! My purchase experience was just mediocre and clouded by a chauvinistic salesman. My service experience was much much worse and a vehicle that was just into it's 3rd year n was just mediocre and clouded by a chauvinistic salesman. My service experience was much much worse and a vehicle that was just into it's 3rd year needed substantial work. Some of the worst people to deal with here are the management. Ken Grantwit doesn't give a rip about customers, he'd much rather cover for his cronies like Lance Spah who are TERRIBLE at being service managers. I was lied to, bait and switched and stolen from at this dealership. Don't buy here and definitely don't get an extended warranty they sell you! More
by Unsatisfied
Other Employees Tagged: Shane Stegeman , Ken Grantwit, Nick Mcdonald, Katie Young, Lance Spah-service manager
June 16, 2020
Love my vehicle and the service I receive every time I visit the Coon Rapids service department. The always take care of me and my vehicle. visit the Coon Rapids service department. The always take care of me and my vehicle. More
by mikmisa
Other Employees Tagged: Chad Zastrow , Lance Spah and Steve Mackey
