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Shawn Pickering
Shawn Pickering at Clay Cooley Nissan
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Shawn Pickering

Management

Clay Cooley Nissan

39690 Lyndon B Johnson Fwy
Dallas, TX 75237

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3.0
5 Reviews
3.0

5 Reviews

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5 Reviews of Shawn Pickering

January 19, 2025

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Employee Rating

They will give you a car that they know don't work then will it breakdown and they have to go get the car they will use your xxxx payment to retrieve the car and then keep the car and your down payment res More

by JAMILLAHTYSON8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nina Thomas, Roland Lynn, Jaime Ramirez, Jonathan Rosales, Jorge Medrano, Marilyn Leyva, Robert Burns, Justin Lines, Shane Holcomb

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Jan 21, 2025

Clay Cooley Nissan responded

Hello Jamillahtyson8, We’re sorry to hear about your experience. It’s concerning to learn that you received a car that was not in working condition and that you felt your payment was mishandled. We take these matters seriously, and we want to ensure that our customers receive reliable vehicles and fair treatment. Please reach out to our customer service team directly so we can investigate this situation further and assist you in resolving any issues you’ve encountered. Your feedback is valuable to us as we strive to improve our services. Clay Cooley Nissan

January 08, 2025

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Employee Rating

Lacks professionalism lacks the ability to properly repair my vehicle. My truck has been in the shop for the same thing over a year every two months. I’m having to bring it back totally disappointed wi More

by mmsmith68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Roland Lynn

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Jan 10, 2025

Clay Cooley Nissan responded

Hello Mmsmith68, We sincerely apologize for your experience and understand your frustration with the ongoing repairs to your truck. It is unacceptable that you have had to return so frequently and have not received a response from management. We take your concerns seriously and are committed to improving our service. Please reach out to us directly at [contact information] so we can address your situation promptly and ensure a resolution. Thank you for bringing this to our attention. Clay Cooley Nissan

October 30, 2024

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Employee Rating

Everyone was so helpful from drive up to drive off. Thank you all for making it so easy and professional. More

by Rschweizer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Gonzalez

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Nov 02, 2024

Clay Cooley Nissan responded

Hello Rschweizer, thank you for your kind review; we are happy to pass along your comments to the team here at Clay Cooley Nissan! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're looking forward to your next visit with us! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

October 25, 2024

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Employee Rating

Virgil has great customer service and takes great care of his customers and will definitely work with him again More

by Crossbones0986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roland Lynn, Jorge Medrano

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Oct 28, 2024

Clay Cooley Nissan responded

Hello Crossbones0986, we're happy you found our Virgil to be so supportive during your experience here at Clay Cooley Nissan. Your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 13, 2024

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Employee Rating

My service advisor and the young lady that take payments Are the best . But everybody else horrible , once your service advisor is gone for the day you basically cannot get any help . More

by ALUCREZIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jorge Medrano

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Jun 14, 2024

Clay Cooley Nissan responded

Hello Alucrezia, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We are disappointed to see that your experience was not a 5-star one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (972) 709-2000. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Clay Cooley Nissan Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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