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Shawn Mock
Shawn Mock | Page 45
Service Advisor
Central Florida Chrysler Jeep Dodge Ram
8675 Commodity Circle
Orlando, FL 32819
577 Reviews
Dealership Experience
8 yrs, 2 mos
Languages Spoken
English
577 Reviews
Write a Review
577 Reviews of Shawn Mock
Verified Customer
July 11, 2020
The service department helped me promptly on arrival at the dealership. Although they were understaffed I was helped courteously and the service of my car was completed on time. the dealership. Although they were understaffed I was helped courteously and the service of my car was completed on time. More
by ssewraj
July 09, 2020
After moving from another state I was weary of receiving quality service on our 2 Jeep products. We have had oil changes and 2 maintenance issues professionally and efficiently handled by the Orlando locat quality service on our 2 Jeep products. We have had oil changes and 2 maintenance issues professionally and efficiently handled by the Orlando location. The overall customer service is unbeatable. More
by Jeeple
July 09, 2020
Great service, the team was friendly, everything I requested was completed on time, my car is driving great today. I will bring my car back to this dealership requested was completed on time, my car is driving great today. I will bring my car back to this dealership More
by esteban760702
July 08, 2020
Took my Jeep Cherokee in for regular oil change. Shawn got me in and out quick. I came in first thing in the morning without an appointment. I have two other Jeeps. A 2006 Wrangler, and a 2020 Wrangler got me in and out quick. I came in first thing in the morning without an appointment. I have two other Jeeps. A 2006 Wrangler, and a 2020 Wrangler. I purchased the 2020 Jeep Wrangler from Central Florida Chrysler Jeep and have moved my other vehicles over from Airport Jeep for all my service needs. Jacob Perez has been awesome and jumps in to help the service advisors expedite visits. He always has a grest attitude and genuinely wants all the situations to be positive. More
by Sugruecru
Other Employees Tagged: Jacob Perez
July 08, 2020
Shawn has always been a pleasure to work with he is very professional courteous and attentive to any needs or concerns I may have. Awesome experience always with Shawn professional courteous and attentive to any needs or concerns I may have. Awesome experience always with Shawn More
by pgohring
July 08, 2020
Great service. There were an abundance of customers, so after waiting 20 minutes past my appointment, I got treated with respect and my car was taken in immediately! Thank you after waiting 20 minutes past my appointment, I got treated with respect and my car was taken in immediately! Thank you More
by lovelyenid74
July 02, 2020
My experience purchasing my Jeep was AMAZING!! It was a smooth transition and only took three days (one being a Sunday so really two). The sales rep was very patient with me and didn’t make me feel like I smooth transition and only took three days (one being a Sunday so really two). The sales rep was very patient with me and didn’t make me feel like I had to jump into such a big investment. To sum it up my experience was GREAT!!! While I wish I could say the same for service I can’t!!! Commodity Circle has the absolute WORST service department I’ve ever been too!!! I had to take my Jeep back because my Bluetooth wouldn’t connect. I went on 4/25 and was told that I needed a new radio and that it would be ordered. Ok fine. 2-3 weeks went by I never received a phone call or anything so I called them only to be told the radio hadn’t been order and that I needed to bring my Jeep in a second time for more testing. Ok. I returned on 5/23 the testing was supposedly and I was told that I needed an antenna and a cable. Ok fine. Yet again weeks go by and no one ever reach out to me!! I call and come to fund out the parts arrived, and we’re just sitting there. Go figure. I returned a third time and the issue still wasn’t fixed!!!!!!!!!! I was guaranteed this time that radio would be order. They were sure of it this time!!! Well things don’t change....weeks go by AGAIN no call so you got it I called!! At first they I was told a lie saying my radio was ordered on 4/25 but was back ordered. Hello at the time we were in June!! I’m a service writer myself back ordered warranty parts don’t take 2 months to arrive!!! After calling them out on the lie I was by Jason he would get with Sean the next morning figure out what happened and he’d call me back. We all know I never got that call so yes I ended up calling back. Only to hear this sad sop story from Jason about how he was sorry they dropped the ball twice no correction three times and that he’d make it better and get it corrected for me when I return on the 11th!! My fingers are not crossed as I am currently preparing to take this to the next level!!! For 3 months I worked with Sean Mock and now the service manager Jason trying to get a xxxx Bluetooth connection established. 3 xxxxING MONTHS!!! People if you can get service from somewhere else do so PLEASE!!! These ppl are a complete joke!!!! If you have to come here please get back into your vehicle if you have to deal with Sean and possibly Jason!!! They aren’t even worth the headache or the xxxxxxxx!!! I feel like at this point this is definitely a corporate matter. I would NOT recommend the service department on Commodity Circle in Orlando, FL under no circumstances!!! More
by brittany08dinkins
Other Employees Tagged: Mieshia Jones , Westly Guzman, Jacob Perez
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