Shawn Mock | Page 35

Angel was amazing! I was getting disappointed with the lack of reply from Shawn, so I decided to go to the dealer to service my car anyway and Angel did an incredible job, being super clear, friendly and lack of reply from Shawn, so I decided to go to the dealer to service my car anyway and Angel did an incredible job, being super clear, friendly and helpful overall! More

by Gabriel Verified Customer Verified Customer

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I brought my car in for service due to it making a clunking noise. After evaluation, I was not able to fix it due to it not being cost effective for the age of my car. Considering a new vehicle soon clunking noise. After evaluation, I was not able to fix it due to it not being cost effective for the age of my car. Considering a new vehicle soon More

by dcon70 Verified Customer Verified Customer

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My maintenance rep did a great job keeping me informed on the status of my vehicle. The rep shared pertinent information regarding the equipment I ordered and when there had been a challenge, Shawn took step the status of my vehicle. The rep shared pertinent information regarding the equipment I ordered and when there had been a challenge, Shawn took steps to ensure the issue was corrected and steps taken to accommodate me for the error. More

by GUVNA98 Verified Customer Verified Customer

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Time for simple service takes way too long. Over 3 hours for a simple oil change is unacceptable. They need to hire more staff to fix this for a simple oil change is unacceptable. They need to hire more staff to fix this More

by neiliofsumed Verified Customer Verified Customer

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I brought my Jeep Patriot in to get warranty work done, it was extensive work that was going to take several weeks. Shawn made sure that I had a loaner, and kept me up to date throughout the process. They it was extensive work that was going to take several weeks. Shawn made sure that I had a loaner, and kept me up to date throughout the process. They did a great job and now my car runs like new. Thanks. More

by dcon70 Verified Customer Verified Customer

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I am thankful for the great customer service and the timely manner in servicing my vehicle (considering I did not have an appointment). Thank you Sean Mock for your assistance. timely manner in servicing my vehicle (considering I did not have an appointment). Thank you Sean Mock for your assistance. More

by suzette_morgan Verified Customer Verified Customer

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If there is zero star I would rate it zero. I had to go If there is zero star I would rate it zero. I had to go two times by appointment to get the car checked. The car vibrate and shake at speed of 5-1 If there is zero star I would rate it zero. I had to go two times by appointment to get the car checked. The car vibrate and shake at speed of 5-10 miles per hour. After keeping the car for 48 hours. They send me a text saying it is tire problem and tires are 7 years old. Car is 2018 and I purchased it from the same dealer and did not change the tire elsewhere. When I picked the car I found a report with additional diagnoses about brakes and saying I declined it. Which is not true. I have all texts and I will send it to Chrysler report that dealership More

by info86 Verified Customer Verified Customer

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They took my vehicle in and and check it out and found a They took my vehicle in and and check it out and found a problem with it right away and let me know they decided to bring it back in and take care of They took my vehicle in and and check it out and found a problem with it right away and let me know they decided to bring it back in and take care of it they gave me a Rent-A-Car which To drive while mine is being serviced everybody was really nice and well done job More

by piggmichael69 Verified Customer Verified Customer

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Willing to listen to understand my concerns I recommend if you want a person comments let them determine the length 25 words and another o if you want a person comments let them determine the length 25 words and another o More

by OPERATION.MANAGER Verified Customer Verified Customer

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Service is always amazing. Had the pleasure of Shawn servicing my jeep. Helped me with all needs, including a rental so I wouldn’t be without a vehicle over the weekend. Could not be more satisfied. servicing my jeep. Helped me with all needs, including a rental so I wouldn’t be without a vehicle over the weekend. Could not be more satisfied. More

by Emilylabadie Verified Customer Verified Customer

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