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Shawn Miller
27 Reviews
Dealership Experience
1 yr, 2 mos
Industry Experience
25 yrs, 9 mos
27 Reviews
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27 Reviews of Shawn Miller
August 19, 2025
I was very disappointed in this appointment. Took two hours for an oil change. I told Shawn that they can do the air filter and cabin filter if needed. Almost two hours in. I get messaged asking Took two hours for an oil change. I told Shawn that they can do the air filter and cabin filter if needed. Almost two hours in. I get messaged asking for permission for that. I already saw my vehicle was pulled out like it was done. Its ridiculous that my vehicle took two hours. I was late getting to work. My next oil change will be done somewhere else. More
by BREZIANA67
Verified Customer
August 19, 2025
So far I have been satisfied with you. Prompt service as of now and communication has been very good. Prompt service as of now and communication has been very good. More
by DARLEEN.BAAS
Other Employees Tagged: AJ Becker, Nick Saidai, Adam O'Brien, Gustavo Valenzuela, Maxwell Munsell, Shane Bode, Matt Papelbon, Michael Randazzo
August 03, 2025
All employees were extremely friendly and upbeat. Maxwell always kept me updated of changes. I always felt comfortable. Maxwell always kept me updated of changes. I always felt comfortable. More
by JOYANDCON
Other Employees Tagged: Maxwell Munsell , Sone Phrakousonh
July 09, 2025
Service was excellent. One of the vehicle's air vents was dislodged during service, the tire pressure indicator light was not reset, and the leather seats in the front of t One of the vehicle's air vents was dislodged during service, the tire pressure indicator light was not reset, and the leather seats in the front of the vehicle were dirtied slightly. Reached out to a manager to resolve the issues. The manager, Shawn, responded promptly and had my vehicle picked up from work and the issues resolved quickly before returning the vehicle in immaculate condition. Due to a personal matter the morning of the service, I failed to ensure I had adequate fuel in the tank. The technician Emmett took the vehicle anyway and even added some fuel to ensure I could make it to a gas station after work. I was very impressed by the quality of customer service and compassion even though I put him in a tight spot. I will definitely continue to take my vehicle to Russ Darrow due to the high quality customer service and repairs offered. It speaks highly that an organization recognizes even small errors and goes to such great lengths to fix any issue. More
by Sepulnb
June 18, 2025
We have always had good service here. The customer service reps are always nice and the technicians know what they are doing. The customer service reps are always nice and the technicians know what they are doing. More
by DOUGLAS53151
Other Employees Tagged: Maxwell Munsell , Chauncey Lovett
June 02, 2025
Great customer service! Definitely went out of their way to make sure everything was done right the first time:) definitely will recommend Definitely went out of their way to make sure everything was done right the first time:) definitely will recommend More
by kellym4534
Other Employees Tagged: Maxwell Munsell , Anthony Rivera
May 20, 2025
Sales was good to work with and friendly. They presented options to keep within our price range. My son was happy with the car he was able to get! They presented options to keep within our price range. My son was happy with the car he was able to get! More
by cmhart7
Other Employees Tagged: Shawn Miller
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