Shawn Graham

Our first experience with Overturf and Kia. Shaun and Anthony knew the answers to all our questions and helped us through the process of leasing our first EV. Very low pressure and knowledgeabl Shaun and Anthony knew the answers to all our questions and helped us through the process of leasing our first EV. Very low pressure and knowledgeable along with a willingness to help! What more could you ask for? Highly recommend. More

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When we showed up to the dealership we could tell that they were busy and understaffed at that moment. Through it all I still felt taken care of and looked after. Frank was there on his day off and stayed they were busy and understaffed at that moment. Through it all I still felt taken care of and looked after. Frank was there on his day off and stayed there 1 hour after closing just to make sure we were good to go. Highly recommend the Kia experience so long as you shop here with Frank. Also, Don was very helpful as well. They are all transparent about the process and we never felt pressured to buy unnecessary items. All options were presented in a clear fashion. Truly the best experience I have ever had buying a big ticket item. More

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Awesome service , and no hassle sale ! Great salesman.. they treat you like family not just a sale Great salesman.. they treat you like family not just a sale More

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Shawn was the best ever! He made my car buying experience EASY, enjoyable, and fun. He was never pushy or salesy - just helpful, and very thorough. He got me the price I want He made my car buying experience EASY, enjoyable, and fun. He was never pushy or salesy - just helpful, and very thorough. He got me the price I wanted without any hassle. He showed me all the things the car does; I already understand my new car (so many cool features!!) better than I ever have when buying. It felt like having a caring family member assisting me. Shawn was so amazing, he has a customer for life and I feel confident referring others too!! More

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Shawn was amazing at showing me my options and explained which car would work best for me and my family. which car would work best for me and my family. More

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Great dealership, no pressure and very helpful. Bought a car and the salesman was very educated and helped me learn everything about the car before I left the lot Bought a car and the salesman was very educated and helped me learn everything about the car before I left the lot More

by TANYADEMYER Verified Customer Verified Customer

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Good inventory. Found the car we wanted. Salesperson was friendly and knowledgeable. Overall good experience. Found the car we wanted. Salesperson was friendly and knowledgeable. Overall good experience. More

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Shawn was very patient, helpful, and most importantly he listened. He explained the process and what going forward looked like. listened. He explained the process and what going forward looked like. More

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Buying a brand new vehicle sight unseen and from a VW dealership located 3100 miles away from home, can be a daunting experience. Not so with Overturf VW in Kennewick, Washington State. I have to say it dealership located 3100 miles away from home, can be a daunting experience. Not so with Overturf VW in Kennewick, Washington State. I have to say it has been one of the smoothest and most pleasant shopping experiences in recent memory. They had the vehicle I was looking for (Brand new 2023 VW Arteon SEL Premium) at the right price. Likely, one of the last remaining brand new '23 Arteon SEL Premiums left in stock nationwide. This shopping experience would not have been possible without the professional, knowledgeable, candid and courteous interaction of my salesperson, Mr. Shawn Graham. He went above and beyond to make me comfortable during the entire process, answer all the never ending questions I had, ensure that the vehicle met my expectations, follow through the sale and even ensuring to oversee the vehicle pickup by the auto transportation company I hired to move it cross country to our home in Miami, FL. Likewise, Mr. Mark Neely Business Manager at Overturf VW, made the entire transaction crystal clear, handled preparing and overnighting all required paperwork for signature, arranged to have all necessary documentation sent to to the Auto Tag place to ensure timely vehicle registration in my home state. Everything was handled with precision, care and a flawless delivery. Can't say enough good things about my experience dealing with Shawn and Mark. They are both gentlemen and scholars. They genuinely care about their customers and foster a long term relationship to ensure repeat business down the road. What can I say, I just love this car! (2023 VW Arteon SEL Premium). Whether you live near or far, I highly recommend considering Overturf VW when shopping for your next VW vehicle. More

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Everyone who helped me get into my new Kia was extremely kind, helpful, and patient throughout the process. kind, helpful, and patient throughout the process. More

by adamnutt Verified Customer Verified Customer

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